Team Leader

• Feb 2021 - Present

Manage and lead a team of Customer Success Strategists which involves high level knowledge of SEO & SEM in the local search, service area business industry. Assists in interviewing & hiring, and the creation & delivery of training materials. Conduct agency wide testing & case study development.

Customer Success Strategist

• Jul 2018 - Feb 2021

Account management for small business owners, focusing on website management, SEO, and PPC search & display marketing. Knowledge includes Google products such as Google My Business, Google Local Services, Google Analytics, Google Ads, and Search Console.

Digital Specialist

• Sep 2014 - Jul 2018

Created new website for company, updated website regularly with new media items, uploaded tracks to music distributors backend, coordinated with label managers, worked with artists to put together media for WMG Discover page on Snapchat, updated company’s social media accounts, wrote and distributed company’s bi-weekly newsletter, set up company online storefront which includes interacting with customers via email, preparing items for shipping and setting up promotional sales, submitted artist tracks to iTunes Music for special promotions, uploaded albums to specialized services such as HD Tracks and GrayV, put together metadata sheets for Sound Exchange, worked with new licensing opportunities for our artists, worked with artist promotion teams to put together social media schedules for upcoming releases, set up watermarking promo sites for promo teams. Show less

Teller

• Sep 2015 - Jun 2018

Customer Service Associate

• May 2013 - Sep 2015

A liaison between the customer and management, dealt with difficult situations, used communication skills to fulfill the customer’s desires, answered and transfers calls, organized paperwork for managers, closed registers and counted down money drawers during closing shifts. A liaison between the customer and management, dealt with difficult situations, used communication skills to fulfill the customer’s desires, answered and transfers calls, organized paperwork for managers, closed registers and counted down money drawers during closing shifts.

Intern

• Jun 2014 - Jul 2014

Updated Wordpress websites for clients, created online merchandise shops which included setting up international shipping costs, preparing items for shipping, and being in contact with customers, created email mailing list for clients including an exclusive competition for mailing list members only, worked with other departments to complete tasks, brought new ideas to the workplace that were implemented by company founder. Updated Wordpress websites for clients, created online merchandise shops which included setting up international shipping costs, preparing items for shipping, and being in contact with customers, created email mailing list for clients including an exclusive competition for mailing list members only, worked with other departments to complete tasks, brought new ideas to the workplace that were implemented by company founder.