Experience

Veritext Legal Solutions

• Legal Services
• 700 & Above Employee

• Team Lead - PriorityOne

  • Sep 2021 - Present

  As a dedicated professional in my current role, I demonstrate strategic expertise in efficiently allocating vendors to assignments by meticulously evaluating their skill sets, geographical proximity, and the specific services required. Additionally, I take pride in cultivating and sustaining collaborative relationships with reporters, videographers, interpreters, and other stakeholders, delivering exceptional support to ensure seamless operations and client satisfaction.To maintain the highest standards of accuracy and precision, I conduct rigorous quality control assessments of the calendar. Moreover, I play a key role in onboarding new team members, providing comprehensive training and mentorship to foster proficiency in the department's established protocols and procedures.Notably, I have spearheaded significant projects, including the development and compilation of detailed master documents outlining meticulous departmental policies and procedures. Furthermore, I took the initiative to create an all-inclusive spreadsheet, serving as a valuable reporters' reference tool, facilitating their access to and reference of essential policies and procedures.Through my multifaceted contributions, I consistently strive for excellence in ensuring operational excellence and client satisfaction. Show less

• Client Scheduling Lead - Nights

  • Aug 2018 - Sep 2021

  As a night shift Team Lead, I excelled in providing exceptional support and guidance to my team members, serving as their main point of contact and resolution for any issues that arose. My responsibilities included ensuring seamless phone coverage and timely email responses to clients, vendors, and salespeople. I took a proactive approach to enhance productivity by directing my teammates' focus on specific tasks when necessary and prepared productivity level reports for management, enabling informed decisions.My leadership in nighttime operations was pivotal, allowing me to effectively manage the department inbox and efficiently handle incoming communications. Additionally, I took the initiative to act as the Subject Matter Expert (SME) for updating and streamlining client profiles, imparting thorough training to the team, and optimizing our performance. My commitment to fostering a well-coordinated and highly efficient team effort was instrumental in achieving outstanding results. Show less

• Calendar/Client Services Associate

  • Jun 2011 - Aug 2018

  As a Calendar/Client Services Associate, I excelled in ensuring seamless communication with clients, vendors, and salespeople. My responsibilities included efficiently handling the department inbox and promptly responding to emails. I provided product/service information to clients, made outbound calls to confirm service details, and skillfully assigned vendors based on their expertise and location.I diligently followed up on transcript statuses, ran nightly Calendar Reports, and consistently met departmental call volume and data entry goals. Additionally, I streamlined scheduling processes by revising the reporter availability schedule spreadsheet to match the company database. I also provided valuable training to new and seasoned Calendar Associates in client service aspects.My dedication to exceptional service extended to managing the department inbox, handling incoming client calls with professionalism, and offering extensive support. Throughout my tenure, I maintained an exemplary track record of exceeding departmental benchmarks, contributing to overall team success. Show less