Director of Engagement

• Feb 2023 - Present

Director of Development

• Mar 2021 - Feb 2023

Development Manager

• Sep 2019 - Mar 2021

Manager and Engagement Consultant

• Jan 2018 - Mar 2019

• Implemented a 4-step approach to transform the resident/patient experience in the senior living industry. Primary focus on total client satisfaction and improvement to elder lives. Planned and facilitated programs that addressed every aspect of the organizational experience by use of survey, focus groups, interviews, workshops, speaking engagements and retreats. • Spearheaded collaborative research initiative with Cornell University that resulted in a 50% reduction to employee turnover in one year and more consistent assignment for elders. • Developed a 7-part series on recruitment and retention for association members that focused on the implementation of organizational change within resident focused communities. • Successfully identified, qualified, cultivated, and solicited more than $100K in additional speaker event revenue and inspired change on grander scale through speaking on topics of engagement. • Built and strengthened client relationships both at the operational and executive levels by understanding client's business goals which affected the lives of more than 10K residents. Show less

Manager Inspiration and Operations

• Jul 2014 - Dec 2017

• Provided leadership and development strategies to increase sales revenue and client satisfaction. Oversaw all details for client projects and the coordination of internal and external office teams. • Led the implementation and rollout of rebranded Denise B. Scott, LLC to Drive including all marketing. • Provided client program guidance to improve organizational culture including a project designed to “wow” candidates and new hires which led to an internal task force devoted to creating culture ambassadors. • Secured a $256K grant and joined forces with Rutgers University to reduce the use of Antipsychotics through a person-centered approach and author a free toolkit to all nursing homes across the country.• Developed and designed a strategic plan to co-facilitate a twelve-month educational program for emerging leaders in NJ based nursing homes which was fully funded through Civil Monetary Penalties and coordinated through the NJ Department of Health in a cost-effective and time-efficient manner. Show less

Assistant Manager, Direct Marketing

• 2012 - Apr 2014

• Directed a team of five to strategically align all direct marketing efforts and ensure all tactical elements were communicated and executed with external vendors and internal stakeholders including customer service, merchandising, creative, copy writers, warehouse management, and legal. Delivered upon growth targets, which included new customer acquisition and lapsed customer reactivation. Analyzed sales trends, reviewed market data, and negotiated creative merchandise changes into catalog productions and category refreshes. • Partnered with senior management to create and deliver numerous catalogues and e-mails to customers including the 175th anniversary series, and the launch of the newly designed and more luxurious mailers.• Partnered with several internal departments which led to the development of synergistic approach to digital photography for print, online catalogue, e-mail, homepage, category refresh, and ad space. As well as constructed a new process for adding images online for both web and online catalogues creating new efficiencies for inventory control and new product monitoring. • Key team member that launched the new Tiffany.com including the original retrofit leading to an easier to navigate system while undergoing the full web redesign. • Managed a multi-million-dollar direct marketing budget, which was consistently on or under budget. Show less

Supervisor, Direct Marketing

• 2008 - 2012

Coordinator, Direct Marketing

• 2007 - 2008

Administrative Assistant, Direct Marketing

• 2005 - 2007