Experience

Chartbeat

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Customer Success Manager

  • Mar 2021 - Present

  · Oversee 25 of the company’s highest-value clients. Continue to provide the full lifecycle of service needs.· Proactively document updated processes, client strategies, and many troubleshooting scenarios in our team knowledge base that my colleagues continue to use as a valuable resource. · Led the RFP process, including the contract negotiations, and successfully 1.5x our pricing and closed a 5-year commitment which was the longest contract ever for one of our largest clients. · Co-ran the team during my manager’s 7-month parental leave. Onboarded and managed 2 direct reports and proactively coached them to become successful account managers. · Continued to manage my book of business as well as report directly to the chief revenue officer with any forecasting updates or changes in the pipeline.

• Customer Success Manager

  • Apr 2019 - Mar 2021

  · Managed a book of 30+ enterprise accounts and served as their dedicated point person. · Hosted monthly check-in meetings / quarterly business reviews. Provided custom training programs that increased client usage and facilitated upselling and price increases during renewal periods. · Led an important client to sign its first-ever 3-year contract renewal, inclusive of a premium plan, that generated substantial revenue.

• Senior Account Manager

  • Jan 2017 - Mar 2019

  · Managed the full lifecycle of ~85 mid-market clients. Quickly developed and maintained trusting relationships through proactive outreach and ongoing communication.· Designed and delivered value-added education via webinars on our range of offerings and commentary about the dynamic market landscape. These webinars were incredibly successful and led to incremental business. · Consistently achieved renewal rates above 90%. All contracts were for a minimum of one year and many were longer-term deals with locked-in pricing. · Senior Account Manager (Nov 2018 – Mar 2019) | Account Manager (Jan 2017 – Nov 2018)

• Account Manager

  • Jan 2017 - Nov 2018



Sports Illustrated

• United States
• Book and Periodical Publishing
• 300 - 400 Employee

• Social Media Producer

  • Nov 2015 - Jan 2017

  · Actively scheduled posts for all current and upcoming stories (several per hour) across Facebook, Twitter, and Instagram to the magazine’s several million followers. · Continuously leveraged insights that further informed next steps and identified priority content for the breaking news team to immediately produce.

• Breaking News Writer

  • Nov 2014 - Nov 2015

  · Closely monitored the news for breaking stories to then capture surge traffic via a dozen authored stories every day. Carefully edited all stories for correctness, clarity, style, and tone before submitting for inclusion.