Experience

DBSI

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Sr. Field Technician

  • Apr 2019 - Present

  As the Sr Tech for the Pacific NW Corridor, extending 500 miles from Yreka to Seattle, my responsibilities range from personnel mgmt to onsite customer tasks. Schedules, uptraining, and feedback with the other regional tech are within my scope of responsibility. My experience and certification to service, install and repair ARCA Cash Recyclers puts me inside Credit Unions across the PNW and keeps me on a strict On-Call rotation to ensure emergency coverage 24/7/365. Additional tasks on site include install and maintenance of digital marketing monitors/TVs, legacy hardware troubleshooting, and other tasks that keep satisfaction high with the client base. Personal First Time Fix rate - 94.8% Personal Satisfaction rate - 98% Details matter! I am proud to know my diligence in work ranks me in the top 2% of all DBSI North American Techs, diminishing Logistical and Fuel costs for the org; This opens the doors to new business growth and expansion in the market.



Bancsource

• Financial Services
• 100 - 200 Employee

• Field Engineer

  • Jul 2017 - Apr 2019

  Field Service Technician BancSource July 2017 to March 2019 Working with BancSource was a great experience, opening the door to hone my expertise in the servicing of an amazing array of products. My primary client serviced was Costco. With the size and financial clout Costco carries, it was important that things always ran smoothly in order to sustain the health of the contract. Service both scheduled as well as On-Call 7 days a week. Supporting Costco, I serviced various financial machines (200 sq. mile region) including Installs, Repairs, and Maintenance. Received training and am Tidel Brinks certified. On call 7 days a week for support. Devices includes but were not limited to: Brinks and Loomis safes (Certified) Cash Depot and CORD Financial ATMs MIMO LLC Cash Handling tools (Money In, Money Out)



Bay Equity, LLC

• United States
• Financial Services
• 500 - 600 Employee

• Desktop Support

  • Mar 2015 - Apr 2017

  Asset Manager and IT Bay Equity March 2015 to April 2017 Using ServiceNow as the asset db, I managed asset deployment, ordering, and software states for the 200+ person org. Equipment ranged from Laptops, desktop computers/screens to removable drives and conference room equipment. Responsibilities included Software and security updates, device encryption, damaged device RMA and Active Directory maintenance. Common tools - Service Now, Encompass LOS, Bomgar, Ad Axis, Intune, Bitlocker, Common office tools support



NCR Corporation

• Aloha, or

• Customer Engineer 1

  • Jun 2012 - Mar 2015

  Customer Engineer NCR Corporation August 2012 to March 2015 Provided Point of Sale (POS) and ATM second line maintenance. Included hardware maintenance, installation, network management, multi-vendor maintenance and software support. Additionally supported/maintained various other electromechanical equipment within my assigned Territory. Common workflow included: Definition and design of customer Install plan. Physical site validation, ensuring environments meet the requirements prior to installation or rollout. Certification of successful install meets customer requirements and followed plan.



Don-Lors Electronics;Metro Satellite

• Beaverton or

• Residential Satellite Installer

  • Oct 2006 - Aug 2012

  Residential Satellite Installer Dish Network via. Metro Satellite October 2006 to August 2012 Residential Installation of Dish for consumer residential properties in both Southern California and Portland Metro Oregon. Residential Satellite Installer Dish Network via. Metro Satellite October 2006 to August 2012 Residential Installation of Dish for consumer residential properties in both Southern California and Portland Metro Oregon.



ORBCOMM

• United States
• Software Development
• 400 - 500 Employee

• Engineering Technician

  • Jan 1998 - Aug 1999

  Tech and Consultation role. Managed contractor installations of satellite-based tracking systems. Retrofitted installs, managed software uploads, and performed OEM Management while overseeing production. Constant process improvement was critical.

• Engineering Technician

  • Jan 1998 - Aug 1999

  I Traveled to several locations, looking for non reporting satellite based tracking systems.I then would report back describing the failure to the engineering dept. Managed contractor installs of satellite based tracking systems. Retrofit installs, uploaded software, OEM Management while overseeing production. Created instructions and simplified previous procedures to maximize efficiency.



Orbital Sciences Corporation is now Orbital ATK!

• Defense and Space Manufacturing
• 700 & Above Employee

• Technical Support Technician

  • Mar 1997 - Dec 1998

  OBI geo sync troubleshooting and correction with a heavy focus on Portland’s Tri-Met public transit two-way radio dispatch. Travel for install and maintenance of cellular based tracking systems for various teams using tractor trailer and truck chassis vehicles. Repaired overhead signs, installation wiring, interface units, vehicle control heads, and GPS boards. Maintained terrestrial based tracking units in lab setting. OBI geo sync troubleshooting and correction with a heavy focus on Portland’s Tri-Met public transit two-way radio dispatch. Travel for install and maintenance of cellular based tracking systems for various teams using tractor trailer and truck chassis vehicles. Repaired overhead signs, installation wiring, interface units, vehicle control heads, and GPS boards. Maintained terrestrial based tracking units in lab setting.