Elysa Grotsky

Customer Service Representative at Maximus Canada
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Contact Information
us****@****om
(386) 825-5501
Location
Victoria, British Columbia, Canada, CA
Skills

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Credentials

  • Standard First Aid with CPR- C
    Canadian Red Cross
    Apr, 2017
    - Nov, 2024
  • National Lifeguard Service
    Lifesaving Society Ontario
    Apr, 2014
    - Nov, 2024
  • Grade 5 Piano
    The Royal Conservatory of Music
  • Smart Serve
    Smart Serve Ontario
  • Water Safety Instructor
    Canadian Red Cross

Experience

  • Maximus Canada
    • Canada
    • Government Administration
    • 300 - 400 Employee
    • Customer Service Representative
      • Feb 2021 - Present

      • Answer enquiries from the general public and Government agents related to BCeID, BC Services Card, Pay BC, and Teacher’s Regulation Branch. • Troubleshoot and resolve end-user technical issues in a timely and accurate manner in order to meet targeted call handle times, and escalate to appropriate levels of support when required. • Solve complex issues and de-escalate calls with courtesy and empathy. • Record and verify citizens’ personal data using multiple government programs and software, while ensuring accuracy and privacy of confidential information. • Consult with subject matter experts and gather reliable information from Government websites and other reputable sources to provide vital information to citizens. • Communicate clearly, effectively, and respectfully with citizens from diverse cultures by actively listening, being patient, using plain language and consulting with translators. Show less

  • Patagonia
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service and Order Desk Associate
      • Nov 2020 - Mar 2021

      • Fulfilled, processed, and shipped customer orders in a timely manner, while ensuring accurate data entry. • Greeted customers promptly and courteously and answered inquiries based on their specific needs. • Fulfilled, processed, and shipped customer orders in a timely manner, while ensuring accurate data entry. • Greeted customers promptly and courteously and answered inquiries based on their specific needs.

  • Indigo
    • Canada
    • Retail
    • 700 & Above Employee
    • Coordinator of Corporate Sales, Customer Experience Representative
      • Jan 2020 - Sep 2020

      • Promoted and supported literacy initiatives at Canadian high-needs elementary schools through funding the purchase of books and educational resources. • Prepared quotes in Excel and ensured that account information, SKUs, and pricing were correct. • Processed grant orders for high-value corporate customers, confirmed payment details, created invoices, and provided order status updates. • Worked with internal and external partners regarding availability, fulfillment delays and special delivery requests. • Solved over 17,000 issues via email in 3 weeks (more than Indigo typically does in 4 months) working collectively as part of a team. • Rang up sales, issued change, completed returns, refunds, and balanced cash drawers. • Curated the Robert Munsch “Paper Bag Princess” event to inspire the love of reading among children and families. • Facilitated measures to improve the safety of employees and public as a member of the Health and Safety Committee. Show less

  • 2Rivers Restaurant
    • Paris, Ontario
    • Server
      • Apr 2019 - Sep 2019

      • Managed service requirements for up to 10 tables at one time and professionally dealt with customer inquiries and complaints. • Greeted guests promptly and provided exemplary service with courtesy, patience, and a smile. • Booked reservations, answered the phone, and processed payments in a timely manner. • Maintained full knowledge of menu items to effectively communicate daily menu specials and highlight recommendations. • Managed service requirements for up to 10 tables at one time and professionally dealt with customer inquiries and complaints. • Greeted guests promptly and provided exemplary service with courtesy, patience, and a smile. • Booked reservations, answered the phone, and processed payments in a timely manner. • Maintained full knowledge of menu items to effectively communicate daily menu specials and highlight recommendations.

  • ABC Pathways International Kindergarten
    • Hong Kong
    • Education Administration Programs
    • 1 - 100 Employee
    • Nursery Teacher
      • Oct 2017 - Aug 2018

      • Created daily lesson plans, schemes of work, blog posts, and reports using Microsoft Office. • Designed and implemented engaging activities for two and three-year-old children using various instructional methods to inspire and empower their abilities. • Adapted teaching methods to meet students' varying needs, learning styles, and interests. • Trained and organized resources for new staff and led guided tours to prospective families. • Maintained an open line of communication with parents and collaborated with faculty in the development, evaluation, and revision of programs and event planning. Show less

  • Ripley's Aquarium of Canada
    • Canada
    • Entertainment Providers
    • 1 - 100 Employee
    • Educator
      • May 2016 - Sep 2017

      • Developed and led interactive curriculum-based conservation programs to students (K-12) and adapted lessons based on their learning needs. • Presented “dive shows,” demonstrations, birthday parties, tours, and special events and ensured that they ran smoothly and according to schedule. • Supervised the safe handling of all animals on exhibit while providing guests with an entertaining and informative experience. • Liaised with colleagues to execute community shoreline cleanups and marine conventions. Show less

  • Jack Astor's Bar and Grill
    • Toronto, Canada Area
    • Hostess
      • Mar 2016 - Aug 2016

      • Greeted guests, made sure they felt welcomed, cared for, and valued. • Escorted guests to tables, provided menus and food/beverage product knowledge. • Managed reservations, long queues, special requests, and answered the phone. • Assessed customers' needs and preferences and made recommendations. • Delivered food and beverages to tables and followed up on requests. • Resolved customer issues and complaints in a professional and courteous manner. • Bussed, cleared and set tables, and maintained overall front of house cleanliness. • Trained new hostesses on service policies and procedures. Show less

  • YMCA-YWCA of Guelph
    • Canada
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Swim Instructor and Lifeguard
      • Apr 2012 - Aug 2015

      • Communicated effectively with other lifeguards in emergencies and handled public relations. • Ensured constant surveillance of patrons, enforced pool rules and regulations, and spotted hazards to proactively prevent accidents. • Planned, organized and implemented lesson plans, progress reports, and evaluations for children, youth, and adults, including those with special needs. • Maintained accurate, up-to-date records of pool chemical levels, usage, and closures, as well as progress sheets for patrons. • Supervised and trained assistant instructors and volunteers. Show less

Education

  • University of Guelph
    Bachelor of Applied Science (B.A.Sc.), Major in Child, Youth and Family Studies, Minor in Psychology (with Honors)
    2011 - 2015
  • Oxford Seminars
    Teaching English as a Second or Foreign Language/ESL Language Instructor
    2017 - 2017
  • East China Normal University
    2015 - 2015
  • Boyd Archaeological Field School
    Interdisciplinary Studies
    2010 - 2010

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