Experience

IRS, Office of Chief Counsel

• United States
• Law Practice
• 400 - 500 Employee

• Field Program Specialist

  • Jan 2023 - Present

  San Francisco, California, United States

• Legal Support Coordinator

  • Jun 2022 - Jan 2023

  San Francisco, California, United States

• Legal Assistant

  • Jan 2018 - Jun 2022

  San Francisco, California

• Legal Secretary

  • Jan 2017 - Jan 2018

  San Francisco, California *. Worked closely with counsel's attorneys on preparing case-related documents that have been referred to the office of chief counsel for further process, including redacting, scanning, copying, proof-reading, filing to U.S. Tax Court system, documents binding for trial purposes, per U.S. Tax Court rules. *. Prepared travel authorizations for traveling attorneys and management team (Associate Area Counsel) related to cases, trainings and management meetings. *. Assisted office manager in… Show more *. Worked closely with counsel's attorneys on preparing case-related documents that have been referred to the office of chief counsel for further process, including redacting, scanning, copying, proof-reading, filing to U.S. Tax Court system, documents binding for trial purposes, per U.S. Tax Court rules. *. Prepared travel authorizations for traveling attorneys and management team (Associate Area Counsel) related to cases, trainings and management meetings. *. Assisted office manager in procurement (supplies ordering) per budgeted amount, navigated or set up for town hall meeting through webinar or video conference, entered counsel's attorneys' time sheet into Time & attendance system per attorneys' records that have been approved by attorneys' group managers. *. Assisted legal assistants and paralegals in archiving cases' legal files properly or re-routed files to another business units that needed, for example: IRS office of Appeals, U.S. Tax Court, IRS examination center or other Offices of Chief Counsel.



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Client Service Associate

  • Mar 2014 - Jun 2016

  San Francisco *. Worked closely on a team, with financial advisor to identify opportunities to gather new assets from existing and new clients. *. Facilitated financial advisor with trader or order entry system, for all transactions related to investment products (for examples: equities, mutual funds, municipal and corporate bonds, foreign currencies and commodities, alternatives investment or hedge funds, treasury notes and bills). *. Arranged conference calls between financial advisor and… Show more *. Worked closely on a team, with financial advisor to identify opportunities to gather new assets from existing and new clients. *. Facilitated financial advisor with trader or order entry system, for all transactions related to investment products (for examples: equities, mutual funds, municipal and corporate bonds, foreign currencies and commodities, alternatives investment or hedge funds, treasury notes and bills). *. Arranged conference calls between financial advisor and international clients who live in Taiwan, Hong Kong, China, Philippines, Australia, Switzerland and Brazil for account reviews over the phone and scheduled the meeting in person for domestic clients. *. Provided an arrangement for any upcoming international travel plans for financial advisor for purpose of meeting with the key clients in their country or for purpose of attending any industry related conference that hold outside the United States by getting a cross border approval. Arranged the domestic travel plans as well as entered travel and expenses reimbursement for any receipts that financial advisor provided for claim. *. Answered clients for any concerns and/or inquiries regarding their account(s), such as wire fund requests, additional new accounts opening, check requests, accounts reconciliation, securities transfers, retirement and education account contribution or disbursement. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Personal Banker

  • Sep 2012 - Mar 2014

  San Francisco · Worked closely with business partners based upon one team effectiveness in achieving costumers' financial needs. · Identified opportunities around mortgages, investments, small business and consumer lending by utilizing open-ended questions technique before referring to specialists. · Involved in management activities, such as coaching around compliance, referrals and hiring of new team members. · Acted as primary supervisor in the absence of banking center manager and assistant… Show more · Worked closely with business partners based upon one team effectiveness in achieving costumers' financial needs. · Identified opportunities around mortgages, investments, small business and consumer lending by utilizing open-ended questions technique before referring to specialists. · Involved in management activities, such as coaching around compliance, referrals and hiring of new team members. · Acted as primary supervisor in the absence of banking center manager and assistant manager. · Senior management who audited daily operations activity for preparation on internal audit and to achieve an excellent passing score.

• Sales and Service Specialist

  • Nov 2010 - Sep 2012

  San Francisco · Supervised teller associates and provide an approval for exception on daily transactions. · Handled customers' issues on their accounts, educated them by providing a recommendation on how to make their banking experience less complicated but most beneficial for them. · Delivered customer expectation by engaging thorough open-ended questions method, showed passion and sincerely to facilitate the best fit banking products for their ultimate financial goals, customer oriented.

• Teller Operations Specialist

  • Aug 2009 - Nov 2010

  San Francisco · Supervised daily operation activities to prevent from any losses, fraud attempt, and risk by providing better education and coaching to all banking center staff around the current compliance and regulation of the banking industry. · Conducted interviews, performed hiring process and provide on-boarding assistance to new staff for the banking center. · Cooperated with banking center manager and assistant manager for setting expectations to all banking center team around compliance… Show more · Supervised daily operation activities to prevent from any losses, fraud attempt, and risk by providing better education and coaching to all banking center staff around the current compliance and regulation of the banking industry. · Conducted interviews, performed hiring process and provide on-boarding assistance to new staff for the banking center. · Cooperated with banking center manager and assistant manager for setting expectations to all banking center team around compliance awareness and behavior for audit preparation as well as execution plan to achieve quarterly sales goal.

• Sales and Service Specialist

  • Apr 2008 - Aug 2009

  San Francisco · Supervised teller associates and provide an approval for exception on daily transactions. · Handled customers' issues on their accounts, educated them by providing a recommendation on how to make their banking experience less complicated but most beneficial for them. · Delivered customer expectation by engaging thorough open-ended questions method, showed passion and sincerely to facilitate the best fit banking products for their ultimate financial goals, customer oriented.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Service Officer

  • Jul 2004 - Feb 2008

  San Francisco • Supervised and provide a transaction approval for teller associate on day-to-day transactions. • Facilitated personal banker associates around account opening (ex. checking, savings, certificate of deposit (CD), safe deposit box service, credit and loan application) and services (ex. outgoing wire transfers, foreign currencies order, account research and reconciliation, debit card replacement, check books re-order). • Provided financial center manager (branch manager) and assistant… Show more • Supervised and provide a transaction approval for teller associate on day-to-day transactions. • Facilitated personal banker associates around account opening (ex. checking, savings, certificate of deposit (CD), safe deposit box service, credit and loan application) and services (ex. outgoing wire transfers, foreign currencies order, account research and reconciliation, debit card replacement, check books re-order). • Provided financial center manager (branch manager) and assistant manager on daily balance fluctuation report on certain account(s), reconciled the outgoing wire transfer and foreign currencies report by end of the day, balanced and audited the traveler checks monthly basis, balanced the vault money daily, performed atm cash replenishment (twice a week), atm cash audit (twice a month) also daily atm transaction reconciliation (twice a day). Show less