Experience

Defence Housing Australia

• Australia
• Government Administration
• 300 - 400 Employee

• Strategy and Design Project Manager

  • Jul 2021 - Present

• Property Business and Governance Manager

  • Jul 2018 - Jul 2021

  In this national role, I work collaboratively Head of Property and Service Delivery leadership team to ensure the optimal function of the Property unit. I am responsible for finding the best ways of operating across multiple business areas within tight deadlines. Identifying and harnessing opportunities to mitigate program risks by designing work processes or ICT solutions to provide accurate and up to date information to facilitate sound decision making.

• Assistant Program Manager Land and Apartment Development

  • Jul 2016 - Jul 2018

  This is a national role working alongside the two Program Directors I provide business management for national development team of 32 staff and portfolio and pipeline of over 50 projects to the value of two billion dollars. I monitor the delivery schedule to ensure that the Development unit meets stakeholder requirements, Key Performance Indicators, budget requirements. I utilise a Business Intelligence system and work flow systems to track the performance of the unit and provide commentary to the Program Directors including lead indicators of potential program slippages and possible solutions. Within this role I also compose documents and presentations for the Executive, DHA board and external clients on varying topics, and provide verbal briefings as required . Throughout my employment I have been exposed to different facets of the property industry and utilise sound judgement and analytical skills to review data which enables me to provide guidance of the provision of properties for the property portfolio, assess re-development opportunities and potential disposals.I am also the Chair of the DHA Awards Committee requires managing a budget and forecast for planned award applications, event attendance and sponsorship of industry events and assessment of the strategic and operational benefit of these to the company. I manage all submissions, including composing submissions and managing industry relationships.Achievements• Highly Commended at 2016 DHA Annual Awards, Category William Kirkby-Jones Junior Leadership • Designing and implementation of Atlassian JIRA dashboards to increase efficiencies of workflow management for the team and senior management. • Nomination by manager and completion DHA Future Senior Leader Program• Reviewed Corporate plan and business environment in conjunction with tertiary studies to implement several business process improvements, including design, testing, refinement and implementation.

• Executive Officer - Operations Group and Chair Development Awards Committee (18 month secondment)

  • Feb 2015 - Jul 2016

  Worked directly for the Chief Operating Officer (COO) of Defence Housing Australia. I worked on a variety of board and committee papers, general executive support for the COO, provided briefs and reports of the Operations Group to the MD, COO and General Managers.I was assigned to project teams in varying business lines to assist with the management and provide a conduit among the business lines and the COO. These include both Tactic and Strategic projects ensuring business continuity. Including significant participation in Forensic Audit works. The position provided me with a unique insight of the operations of a mid size business at the C-suite level.

• Assistant Program Manager

  • Dec 2014 - Feb 2015

  Short time before secondment to Chief Operating Office to work on audits.

• Housing Manager - Sydney, Hunter and Nowra regions

  • Nov 2012 - Dec 2014

  Primarily focused on leading, managing and coaching a team of fifteen Housing Consultants in the operational delivery of housing solutions and tenancy management for members of the Australian Defence Force and their families. In addition to this I worked collaboratively with members of the national housing network and national manager to identify system and process issues, and provide effective solutions. I was responsible to ensure the effective delivery of services to stringent key performance indicators whilst providing operational support nationally.This role was challenging due to the varying circumstances of each customer and the impact of the geographical distances of the NSW region. I formed strategic and mutually beneficial relationships with key stakeholders to improve service delivery.Additionally I assisted in the strategic management of the user experience and both internal and external interfaces and processes. Determining improvement opportunities and providing solutions to achieve best practice.Furthermore I developed and wrote national policy documents, e-learning modules and standard operating procedures.My key achievements in this role were; • Improve the Rental Allowance Audit completion time by 40% on previous years through detailed planning and project management. • Successfully implement the operational use of the On-line Services to replace the paper based system adhering to strict time frames with minimal impact on customers and Key Performance Indicators • Effectively determine and implement several improvements to current operating systems/practises to increase efficiencies and improve the user experience

• Housing Team Leader

  • Oct 2011 - Nov 2012

• Senior Housing Consultant

  • May 2009 - Oct 2011

• Housing Consultant

  • Aug 2007 - May 2009