Experience

Base Design

• United States
• Design
• 1 - 100 Employee

• Account Lead

  • Nov 2022 - Present



Ruckus

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Account Director

  • Mar 2021 - Nov 2022

• Account Director

  • Jun 2018 - Nov 2022

  Ruckus is a full-service agency that powers game-changing companies and global influencers. Our core strategic engagements in branding, platform design, and campaigns consistently drive greater consumer action and awareness. Boasting a track record that can speak for itself, Ruckus has successfully completed hundreds of projects and been featured on prominent media outlets such as ABC, CNN, CBS, Adweek, The Wall Street Journal, and more. Whether you’re just starting out or evolving your brand, Ruckus will help you grow. Show less



Influenster

• United States
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Sep 2017 - Feb 2018



Main Street Hub

• Technology, Information and Internet
• 1 - 100 Employee

• Senior Customer Success Manager

  • Aug 2016 - Jun 2017

  Main Street Hub is a do-it-for-you Social Media Marketing company in Austin, Texas. Forbes calls MSH the "small business social media solution" and I have to agree! Our mission is to create thriving local economies. Helping customers find their voice, grow their business, and stimulate local economies is my passion, and my favorite reason to do what I do!What I Do:• Proactively manage book of business with annual revenue of over $1,000,000+• Responsibilities included on boarding new clients, proactive outreach, responding to questions and concerns, and utilizing Salesforce to identify and close sales opportunities• Reaching out and showing the value of Social Media & MSH, identifying and closing sales opportunities that address the customer’s needs and developing a trusted advisor relationship with the customer to drive long-term retention.• Mentor and call shadow new CSMs to ensure successful onboarding process• Develop and maintain deep expertise of Main street Hub digital marketing products and best practices to provide value to customers• Develop a consultative relationship with customers to drive long-term loyalty and retentionAccomplishments: Serve as mentor to newer CSMs, was appointed to become Team Seed for creation of new CSM team Show less

• Customer Success Manager

  • Mar 2016 - Jun 2017

  Main Street Hub is a do-it-for-you Social Media Marketing company in Austin, Texas. Forbes calls MSH the "small business social media solution" and I have to agree! Our mission is to create thriving local economies. Helping customers find their voice, grow their business, and stimulate local economies is my passion, and my favorite reason to do what I do!As a Customer Success Manager my responsibilities include: • Managing relationships with an assigned group of customers, including full ownership of the client experience by proactively recommending products and services that meet their needs regarding revenue, upsells, and overall customer satisfaction. • Onboarding, proactively reaching out and showing the value of Social Media & MSH, identifying and closing sales opportunities that address the customer’s needs and developing a trusted advisor relationship with the customer to drive long-term loyalty and retention.• Continue to challenge myself, my teammates, and my leaders to continually improve performance. Show less



Sprinklr

• United States
• Software Development
• 700 & Above Employee

• Relationship Manager Intern

  • Sep 2015 - Feb 2016

  Sprinklr is the leading Social and Customer Experience solution for large enterprises. With over 800 employees in 10 countries serving 300+ enterprise clients and 800+ brands, we help the world’s largest companies create valuable/meaningful experiences for consumers. At Sprinklr I was tasked with: Developing client relationships with Sprinklr from initial contact to first demo • Researching and evaluating leads to qualify potential clients • Cultivating potential client use cases from an analysis of the client’s business objectives • Utilize foundational knowledge of the importance of social media monitoring and marketing to demonstrate Sprinklr’s value to clients Show less