Raghav Batra

Restaurant Chef - Continental Kitchen at Pür & Simple
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Languages
  • English Professional working proficiency

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5.0

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Praful Narchal

Nice young professional has a great knowledge of Front Office and very guest oriented and ensures guest should leave the hotel with great memories all the best 😊

Abhishek Chauhan

Raghav is knowledgeable , articulate and a pleasure to work. He brings integrity and intelligence to his work and knows how to bring the best out of each person. I believe his overall presence will positively impact whichever organization he will be a part of.

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Credentials

  • Customer (Experimental) Services
    Institute of Hospitality
    May, 2021
    - Nov, 2024
  • Body Language Basics in Professional World
    Institute of Hospitality
    May, 2020
    - Nov, 2024
  • Guest Experience Fundamentals
    Institute of Hospitality
    May, 2020
    - Nov, 2024
  • Guest Experiences - Front Desk Check In & Check Out Processes
    Institute of Hospitality
    May, 2020
    - Nov, 2024
  • The Fundamentals of Digital Marketing
    Google
    Apr, 2020
    - Nov, 2024
  • Service Excellence Awards
    The Bird Group
    Aug, 2019
    - Nov, 2024
  • Employee of the Week
    The Bird Group
    Jun, 2019
    - Nov, 2024
  • Director Of Student Council - Cabinet of 56 (Including Director's Office Designations)
    Bal Bhavan International School - India
    May, 2016
    - Nov, 2024
  • Senior Economist - Gold Medal
    National Law University, Delhi
    May, 2016
    - Nov, 2024
  • Kudos - Appreciation by The General Manager
    The Oberoi Group
  • Kudos! - Appreciation by Front Office Manager
    The Oberoi Group
  • Wine of South Africa
    Wines Of South Africa Limited

Experience

  • Pür & Simple
    • Canada
    • Restaurants
    • 1 - 100 Employee
    • Restaurant Chef - Continental Kitchen
      • May 2022 - Present

      - Handling the kitchen operations for Quebec based Fine Restaurant based out in Waterloo- Hands-on experience with the breakfast & lunch menu - Ensuring fulfillment of SOPs and standards set by the brand - Ensuring innovation and equalized presentation of the menu - Ensuring proper preparations and setting up necessary supplies - Handling the kitchen operations for Quebec based Fine Restaurant based out in Waterloo- Hands-on experience with the breakfast & lunch menu - Ensuring fulfillment of SOPs and standards set by the brand - Ensuring innovation and equalized presentation of the menu - Ensuring proper preparations and setting up necessary supplies

  • Roseate Hotels & Resorts
    • India
    • Hospitality
    • 300 - 400 Employee
    • Duty Manager
      • Oct 2021 - Dec 2021

      - Ensuring highest level of guest satisfaction with fulfillment of all Standard Operating Procedures at all levels - Ensuring Team Trainings in order to utilise resources effectively and efficiently - Assisting Assistant Front Office Manager/EAM of the hotel with daily reports - Assisting CEO of the company with completion of night audit reports, achieving highest revenues and cost effective plans.- Being a custodian of the hotel, ensuring all areas and processes are in order to make sure smooth operations. - Assisting team with fulfillment of the daily course and fill gaps wherever required - Handling budgets of the department and ensure cost effective plans are implemented by every individual- Maximize revenue of the hotel by training team on upselling and cross-selling techniques - Training every individual "The need of guest satisfaction and retention"

    • Front Office Acting Duty Manager
      • Apr 2021 - Oct 2021

      Business Vertical of The Bird Group Hotel Company

    • Front Office Executive
      • Jul 2020 - Apr 2021

      Job Responsibilities : -Handling Front Office Operations for a 216 key room inventory based out of Delhi, Aerocity IGIA-Ensuring Guest Satisfaction at all parameters of the hotel -Supervising Cashiering and Auditing Operation related to transactions -Targeting potential guest and enhancing the business through direct bookings-Ensuring the highest level of service and comfort to the guest -Proactively try to upgrade to the higher category to maximize the up-sell rate and revenue of the company-Ensure fulfillment of set standards for the hotel -Ensure smooth completion of audits (GDI, LQA, LHW) with a hundred percent score -Ensure smooth handling of shifts and operations-Ensure proper handling of resources, maintaining stores-Training of new team members & regular training sessions for existing ones-Monitoring of daily budgets, ARR/Rev-par & Revenues -Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of departmental employees/colleagues

    • Front Office Auditor/Cashier
      • Mar 2019 - Jul 2020

  • IGNOU Regional Centre - India
    • India
    • Education Administration Programs
    • 1 - 100 Employee
    • Graduate Student
      • May 2017 - Jul 2020

      ^Travel Trade & Hospitality (Tourism Studies) ^Travel Trade & Hospitality (Tourism Studies)

  • Oberoi Hotels & Resorts
    • India
    • Hospitality
    • 700 & Above Employee
    • STEP Associate
      • May 2017 - Jan 2019

Education

  • Conestoga College
    Post Graduate Degree Certification - Ontario Graduate Certificate, Hospitality Administration/Management
    2022 - 2022
  • Oberoi Centre of learning and development
    BTS, Hospitality Administration/Management
    2017 - 2020
  • Indira Gandhi National Open University
    Bachelor's degree, Tourism and Travel Services Management
    2017 - 2020
  • Bal Bhavan Public School
    Senior Secondary Education, Business/Commerce, General
    2015 - 2017

Community

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