Experience

The NPD Group

• United States
• Market Research
• 700 & Above Employee

• Head OPS Client Service Europe

  • Jun 2018 - Present

  Leading the team who is continuously building strong, trusted, ongoing relationships with clients as main point of contact for data inquiries, operational activity, methodology and category enhancements but also with Commercial teams on all matters related to Operations and data inquiry

• Executive Director Operations Client Service, Europe

  • Jan 2017 - May 2018

  Manage the team who is accountable to be in contact with retail and manufacturer clients, being responsible for supporting clients and commercial teams on the technical aspects of retail and consumer data in different sectors.The role is responsible for client operational account deliverables, issue resolutions and consulting on delivery process and deliverables. This position manages the operational, behind-the-scenes maintenance of client accounts.Special focus on identifying process improvement opportunities, best practice sharing (time to market and quality) and conduct training when needed with clients

• Beauty Europe Operations Director at The NPD Group

  • 2007 - Dec 2016

  Ensure that the company has the required operational capabilities to meet its clients’ needs. Develop and implement strategic initiatives to improve operational processes, aligned to regional and global strategy. Identify and resolve all operational issues within the Operations teams. Work with European and USA teams to implement technology platforms. Start up and launching of the Operations in several European countries.Responsible for quality, timeliness and profitability of data collection and processing services. Maintain and update NPD’s standards and quality protocols in order to deliver company’s deliverables on time and correct.Ensure teams are suitably resourced and with skilled staff. Improve performance versus budget by adopting efficiency initiatives. Attend client meetings, where appropriate, and present Operational credentials.



IRI

• United States
• Market Research
• 700 & Above Employee

• Project Manager

  • 1998 - 2007

  Management of main company projects, controlling the planning, resources supply, time, costs and deliverables, at local and international levels using Six Sigma methodology.Repatriation of the production system from European headquarter to Spain. Responsible for the data flow establishment between company and retailer partners in technical, format and quality terms, to maintain and secure regular flow.