Roger Beckerich
System Support Consultant at Fidelity TalentSource- Claim this Profile
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Bio
Malinda "Linda" Harper
When Roger moved from the Financial Applications team to the Business Intelligence team in 2013, he faced a huge learning curve not knowing anything about the call center side of the business. He quickly picked up on terms used, data source acronyms and the general day to day tasks needed to monitor production issues. He effectively applied his logical programmer brain to look for patterns in job failures and processing issues. For repeated failures, he applied process improvement methodologies to reduce or eliminate common occurrences. He also created a
Malinda "Linda" Harper
When Roger moved from the Financial Applications team to the Business Intelligence team in 2013, he faced a huge learning curve not knowing anything about the call center side of the business. He quickly picked up on terms used, data source acronyms and the general day to day tasks needed to monitor production issues. He effectively applied his logical programmer brain to look for patterns in job failures and processing issues. For repeated failures, he applied process improvement methodologies to reduce or eliminate common occurrences. He also created a
Malinda "Linda" Harper
When Roger moved from the Financial Applications team to the Business Intelligence team in 2013, he faced a huge learning curve not knowing anything about the call center side of the business. He quickly picked up on terms used, data source acronyms and the general day to day tasks needed to monitor production issues. He effectively applied his logical programmer brain to look for patterns in job failures and processing issues. For repeated failures, he applied process improvement methodologies to reduce or eliminate common occurrences. He also created a
Malinda "Linda" Harper
When Roger moved from the Financial Applications team to the Business Intelligence team in 2013, he faced a huge learning curve not knowing anything about the call center side of the business. He quickly picked up on terms used, data source acronyms and the general day to day tasks needed to monitor production issues. He effectively applied his logical programmer brain to look for patterns in job failures and processing issues. For repeated failures, he applied process improvement methodologies to reduce or eliminate common occurrences. He also created a
Credentials
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Learning Linux Command Line
LinkedInJun, 2020- Nov, 2024
Experience
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Fidelity TalentSource
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United States
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Staffing and Recruiting
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100 - 200 Employee
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System Support Consultant
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Jul 2020 - Present
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior System Analyst
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Feb 2013 - Nov 2019
BUSINESS INTELLIGENCE - DATA WAREHOUSE• Provided production support for various functions including business intelligence, data warehousing, and consolidated reporting database applications. Jobs run 24 / 7 requiring on-call support.• Supported global customer base, answering questions, resolving issues and educating customers.• Mentored US and India resources on troubleshooting techniques for the 900+ data automation upload programs we supported.• Led the team quality initiative, developing and sharing best practice processes.• Created and refined job monitoring process to proactively identify failed jobs not flagged by standard error notification processes. Improved data quality and enabled team to cover gaps before users were impacted.• Wrote SQL queries to research issues, performing Oracle table inserts and updates as needed.• Documented processes and issue resolutions which resulted in improved response times.• Coordinated windows security access enabling users to upload supplemental metric data files.• Facilitated yearly disaster recovery documentation updates, and disaster recovery exercises, keeping team applications 100% compliant with corporate standards.• Used Visio to diagram complex job workflows.• Led the conversion of financial application workflows from Control-M scheduler to JAMS scheduler.• Managed Windows Server Upgrade Project, completing the 30+ upgrades before windows support ended.
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Senior System Analyst
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Oct 1999 - Jan 2013
PEOPLESOFT FINANCIALS• Supported Financial Applications / PeopleSoft Financial ERP performing roles as Production Support, Developer, Business Analyst, Project Manager and Release Manager.• Served as Subject Matter Expert on PeopleSoft Financial ERP implementation.• Production Support / Developer: Design, Code, Test, Implement and Support enhancements.• Developed and maintained proprietary in-house application managing inbound/outbound data interfaces.• Defined OFAC business requirements and coordinated code implementations.• Designated as Project Manager for release enhancements spanning 3 months or more.• Release Manager for PeopleSoft Financial enhancements.
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Programming Analyst
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Jun 1995 - Sep 1999
• Production Support Financial Applications / Dun & Bradstreet. • Supported mainframe-based Dun & Bradstreet Application. • Developed and maintained proprietary in-house application managing inbound/outbound data interfaces.
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Education
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Northern Kentucky University
Bachelor of Science - BS, Computer Science
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