Experience

CDE

• United States
• Financial Services
• 100 - 200 Employee

• Vice President, Government Payments

  • Feb 2016 - Present

  Point of Sale Solutions (POSS) provider offering deployment and 24x7 support for software and terminal devices in the payments processing industry; C-Store solutions sales and service provider for 26,000 merchants under goEBT division of CDE Services. -Responsible for increasing goEBT annual revenue via inside sales team and maintaining existing client base -Increased monthly sales revenue through implementation of incentive programs and establishing production metrics. -Implemented and managed call center system (New Voice Media) providing data analytics resulting in significant improvement in efficiencies and decreasing inbound call abandon rate -2020 trending to have the best sales performance in company history - consistently breaking daily, monthly, and quarterly sales records



Express Employment of the Northshore and Tangipahoa

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Senior Sales Consultant

  • Aug 2015 - Jan 2016

  Staffing company providing workforce solutions including sales, marketing and professional services. Provided consulting services to business owners on payment processing • Implemented employee incentive programs and sales initiatives Staffing company providing workforce solutions including sales, marketing and professional services. Provided consulting services to business owners on payment processing • Implemented employee incentive programs and sales initiatives



Vanco

• United States
• Financial Services
• 200 - 300 Employee

• Director, Outbound Sales

  • Nov 2014 - Jul 2015

  Electronic payment solutions provider processing 13.1 billion transactions annually supporting faith-based, non-profit, and professional services organizations. -Established lead generation team resulting in average of 30 leads per day per representative. -Supported sales activities for largest affinity referral partner association representing 4000 businesses. -Responsible for sales team supporting business development and lead generation for on line giving payment solutions and the company's top affinity partners/associations. -Spearheaded sales training curriculum and employee development. -Responsible for setting up business development and lead generation team for online giving payment solutions -Managed outbound sales efforts for affinity partners/associations.



TriZetto Provider Solutions

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Director, Sales

  • Feb 2010 - Oct 2014

  Healthcare technology company providing SaaS medical claims processing and revenue cycle management solutions to over 25,000 medical facilities throughout the US. -Hired, coached, and mentored inside client sales team, doubling sales of additional products and services to existing providers/clients in addition to increasing overall average revenue per sale 175%. -Established compensation programs, production goals, reporting metrics, quality assurance monitoring, coaching, and training programs, enabling representatives to meet and exceed sales quotas, averaging 121% to goal. -Developed multiple incentive programs and strategic marketing campaigns, resulting in a 265% increase in contract compliance revenue cycle management sales to existing doctors’ offices, clinics, and hospitals. -Promoted to Channel Partner Sales, February 2013



Vanco/Veracity Payment Solutions

• Greater Atlanta Area

• Vice President

  • Aug 2008 - Jan 2010

  Electronic payment solutions provider: Veracity acquired PinnaclePay’s merchant portfolio July 2008. -Managed sales team of 15 selling Point of Sale and eCommerce solutions, supporting Veracity’s affinity referral partners and associations -Strengthened Veracity’s existing banking and association referral partnerships, resulting in a 45% increase in referrals/leads. -Trained and coached sales team, resulting in team quota averaging 125% to goal. Electronic payment solutions provider: Veracity acquired PinnaclePay’s merchant portfolio July 2008. -Managed sales team of 15 selling Point of Sale and eCommerce solutions, supporting Veracity’s affinity referral partners and associations -Strengthened Veracity’s existing banking and association referral partnerships, resulting in a 45% increase in referrals/leads. -Trained and coached sales team, resulting in team quota averaging 125% to goal.



Pinnaclepay Merchant Services

• Greater Atlanta Area

• President and Co-Founder

  • Jan 2003 - Jul 2008

  Co-founded an Independent Sales Organization (ISO) providing Point of Sale, eCommerce and payment gateway solutions to local businesses in the Atlanta area, founded on the concept of educating business owners on all aspects of payment processing fees and services. Co-founded an Independent Sales Organization (ISO) providing Point of Sale, eCommerce and payment gateway solutions to local businesses in the Atlanta area, founded on the concept of educating business owners on all aspects of payment processing fees and services.



S&H Greenpoints (now ProLogic Retail Services)

• Greater Atlanta Area

• Director, Customer Care

  • Mar 2000 - Dec 2002

  Established call center to support 250 retail stores and 2 million loyalty card members with a service team of 60-75 employees. Established call center to support 250 retail stores and 2 million loyalty card members with a service team of 60-75 employees.



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• General Manager/Client Relations Executive

  • Mar 1994 - Feb 2000

  Responsible for the overall management of SoftPay Services, a division of ADP, providing a payroll SaaS solution. Managed support center preparation for launch of Internet payroll product. Directed Client Service groups, Implementations, Tax and Banking Operations, LAN support, training, product documentation, software distribution and accounting. Responsible for the overall management of SoftPay Services, a division of ADP, providing a payroll SaaS solution. Managed support center preparation for launch of Internet payroll product. Directed Client Service groups, Implementations, Tax and Banking Operations, LAN support, training, product documentation, software distribution and accounting.