Experience

Entain Australia - Home of Ladbrokes Australia and Neds

• Australia
• Entertainment Providers
• 100 - 200 Employee

• Research and Community Lead

  • 2022 - Present



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Data, Insights & Analytics Manager

  • 2021 - 2022

  Here at Deloitte, we help organisations anticipate and adapt to changes in the regulatory environment, and build better programs and controls to address the wide variety of regulations and regulatory risks. We work with clients and regulators on effective remediation in response to compliance events. As part of the management team, and during my time with Delitte, I was responsible for project managing a big engagement with one of the well-known financial institutions, with up-to-date activities and milestones, as well as maintaining the budget forecast and team leadership.



HealthShare

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Head of Data Insights

  • 2021 - 2021

  HealthShare is a leading digital health company, and is dedicated to improving health outcomes with innovative products. As part of the Leadership team, I was responsible for defining data roadmap strategy. During my time at HealthShare, I was able to deploy business intelligence and execute reporting automation throughout internal stakeholders. HealthShare is a leading digital health company, and is dedicated to improving health outcomes with innovative products. As part of the Leadership team, I was responsible for defining data roadmap strategy. During my time at HealthShare, I was able to deploy business intelligence and execute reporting automation throughout internal stakeholders.



insights heroes

• Australia
• Market Research

• Senior Consultant

  • 2020 - 2021

  insights heroes comprises a team of senior researchers combining 25 years of practice. We put our clients on top of our priorities. We adapt to their needs, deliver promises, and work together to produce great outcomes. We propel excellence through passion, inquisitiveness and curious minds. We offer a comprehensive understanding of the human elements involved in your business while keeping your commercial needs in mind. We combine conventional market research procedures with the latest human understanding resulting from behavioural science to design dynamic behavioural insights. We craft great research that's straight forward for our customers and stakeholders. We speak your language and provide clear and coherent process which is easily reachable. Best of all, we always keep our promises.



Wyndham Destinations Asia Pacific

• Australia
• Travel Arrangements
• 200 - 300 Employee

• Director Customer Insights - Customer Experience

  • 2016 - 2020

  Part of the senior leadership team and an integral influence to the Executive Team committees. I was responsible for the generation and development of customer insights to provide continuous business performance and recommendations. In addition, I actively formed a project team and collaborated with stakeholders from multiple departments to establish transformational change and achieve optimal business solutions and work culture. During my time with the company, I was promoted from Senior Manager of Customer Insights to Director of Customer Insights to oversee Asia Pacific region.



BAT

• United Kingdom
• Tobacco Manufacturing
• 700 & Above Employee

• Head of Insights - Marketing Intelligence & Deployment

  • 2014 - 2016

  Part of the leadership team within Marketing Intelligence & Deployment and I was responsible for overseeing both market insights and consumer insights by leveraging advanced analytics (modelling & forecasting), quantitative & qualitative consumer research, competitor intelligence and 3rd party agency management. I was a member of the Management board with a core focus to provide market intelligence and strategic planning across the company Part of the leadership team within Marketing Intelligence & Deployment and I was responsible for overseeing both market insights and consumer insights by leveraging advanced analytics (modelling & forecasting), quantitative & qualitative consumer research, competitor intelligence and 3rd party agency management. I was a member of the Management board with a core focus to provide market intelligence and strategic planning across the company



CROSSMARK Australia

• Australia
• Retail
• 200 - 300 Employee

• Business Insights Manager - Client Development

  • 2012 - 2014

  I was a part of the integral client management functions and acted as a main point of contact in assisting a team of Business Development & Account Managers within the area of market & consumer insights on across multiple divisions (Grocery/FMCG, Consumer Electronics, Home Entertainment, Media, Speed-to-Market, Field Merchandising). I was responsible to optimise and streamline data processing and development of market insights to support client needs. During my time with the company, I was promoted from Business Analyst to Business Insights Manager for the Asia Pacific region.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Team Leader, Network Data Services

  • 2008 - 2012

  I was responsible for managing and coordinating a team of up to 50 staff to ensure the execution and accuracy of all national telco projects meet Telstra standards and policies. In addition, I actively promoted results driven culture within the team in a tight deadline environment and executed optimal customer service ideology, team coaching and mentoring. During my time with the company, I was promoted from Network Support Specialist to Team Leader. I was responsible for managing and coordinating a team of up to 50 staff to ensure the execution and accuracy of all national telco projects meet Telstra standards and policies. In addition, I actively promoted results driven culture within the team in a tight deadline environment and executed optimal customer service ideology, team coaching and mentoring. During my time with the company, I was promoted from Network Support Specialist to Team Leader.



Sensis

• Australia
• Advertising Services
• 700 & Above Employee

• Advertising Data Specialist - Yellow Pages

  • 2007 - 2008

  I was responsible for ensuring all legal sales contracts were in accordance by verifying, and validating as per Yellow Pages advertising rules & policies. In addition, I actively collaborated with Sales teams, Editor and Publishing teams to manage all metro and regional Yellow Pages books to meet production schedule and book closing dates. I was responsible for ensuring all legal sales contracts were in accordance by verifying, and validating as per Yellow Pages advertising rules & policies. In addition, I actively collaborated with Sales teams, Editor and Publishing teams to manage all metro and regional Yellow Pages books to meet production schedule and book closing dates.