Luana Gonçalves

Gerente de contas sênior at Newbacon
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Contact Information
us****@****om
(386) 825-5501
Location
BR
Languages
  • Inglês Native or bilingual proficiency
  • Italiano Professional working proficiency
  • Espanhol Elementary proficiency

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Carolina Yoshida

A Luana foi uma das melhores profissionais em atendimento em agências que conheci. Desempenhando um papel que ia muito além do de apenas fazer a ponte entre cliente-agência, a Luana se envolve no problema, entende o contexto, o negócio e busca as melhores soluções, com prazos realistas e com a visão do todo. Sempre se mostrou uma pessoa muito agradável para se trabalhar, querida por todos, além de organizada, com foco no cliente, extremamente profissional e comprometida. Tínhamos interface diária e, ao meu ver, a Lu tem muito potencial para abraçar os desafios que quiser e fico tranquila em a recomendar para qualquer empresa.

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Experience

    • Brazil
    • Advertising Services
    • 1 - 100 Employee
    • Gerente de contas sênior
      • Jul 2021 - Present

    • Brazil
    • Entertainment
    • 100 - 200 Employee
    • Key Account and Project Manager
      • Apr 2020 - Jul 2021

      • Developing, maximizing and maintaining relationships with a portfolio of internal customers (SPFW, Rio Open, among others) and external customers (HAOC, Amway, Ohmresearch, among others). • Responsible for the completeness of what concerns customers under my umbrella. Establishing a relationship of trust and security with them - so that they see me - an IMM representative - as an effective support point for their needs and see our work as a partnership that always offers the best perspective, solutions and materialization for your business • Day-to-day management and special account projects - through a study and constant learning of the client's reality, receiving demands, mapping new opportunities and managing the stages that fall to the agency's multidisciplinary team to always guarantee the best scenario in terms of customer expectations and, at the same time, the best delivery by the agency. Even problem solving and strategic action at critical moments. • Management of planning, strategy and creation teams. • Supporting the integration, learning and development of new employees and team members. • Agency representative at meetings and events, in direct contact with customers, their employees and suppliers. • Supporting the integration, learning and development of new employees and team members. • Agency representative at meetings and events, in direct contact with customers, their employees and suppliers.

    • Brazil
    • Advertising Services
    • 1 - 100 Employee
    • Key Account and Project Manager
      • Jun 2019 - Feb 2020

      • Responsible for developing, maximizing and maintaining relationships with a client portfolio that includes Unilever (Hellmann's, Clear, Omo, Ax), Pringles, MAC Cosméticos and Ambev (Guaraná, Fusion) • Administration of planning, strategy, creation of cost spreadsheets and relationship with suppliers for the accounts, aiming at their organic and true performance in the Games and eSports market through media campaigns and events • Managing the relationship of brands with teams and organizations in the scene, in direct contact with them (INTZ, Pain, Red, Furia, among others) • Coordination of the internal team responsible for multifunctional execution such as art, programming, community management, planning and writing, with the best combination of deadline and cost of solutions as needed • Participation in the production of performance and results reports • Agency representative at meetings and events, in direct contact with customers, their employees and suppliers

    • Brazil
    • Advertising Services
    • Key Account Manager
      • Dec 2017 - Jun 2019

      • Developing, maximizing and maintaining relationships with a portfolio of clients, mostly from the sports sector (CBAT, Flets Sports, Afeet Group, SKY e-sports, Digital4Sports, among others). • Account planning and strategy - market and competition analysis, identification of opportunities, determination of positioning and lines of action, creative development of on and offline campaigns, administration of funds and investments. • Coordination of the multi-functional execution team, including, but not limited to: art, programming, community (internal and freelancers) to ensure the successful delivery, on time and on time, of solutions and campaigns, as required by customers. • Development of performance and results reports. • Agency representative at meetings and events, always in direct contact with customers, their employees, suppliers and others.

    • Brazil
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Key Account Manager
      • Jul 2010 - Dec 2017

      Key Account Manager Decoradornet, São Paulo, São Paulo 2013 -2017: Account Manager • Project management and development of a new business model (market research, research development and behavior analysis of the target audience, system co-development: functionalities and front-end visuals, creation of detailed documentation on the system's behavior for backend programming) • Coordination of suppliers and deadlines for delivery of the system • Fundraising (meetings, interaction, business presentation) • Attracting partners • Internal and final customer service; • Development and sending of email marketing (html layouts in Dreamweaver, sending, administration of lists) • Interaction with customers through the company's e-mail, solving doubts and guiding in relation to changing the platform • Administration of company profiles on social networks (community) • Content creation (posts) for the company's blog. 2010 - 2013: Interior Designer with a focus on residential projects

    • Community Manager
      • Mar 2016 - Aug 2016

      •Social Media Posts development (Facebook, Instagram, LinkedIn and Google +) of clients in various sectors, such as gastronomy (Restaurante Osório), hair and fashion (Salão L'estilo), animals (Pet Bom de Bicho) and education ( Know in Action). •Social Media Posts development (Facebook, Instagram, LinkedIn and Google +) of clients in various sectors, such as gastronomy (Restaurante Osório), hair and fashion (Salão L'estilo), animals (Pet Bom de Bicho) and education ( Know in Action).

    • Brazil
    • Retail
    • 700 & Above Employee
    • Infraestructure Assistant
      • Mar 2010 - Jul 2010

      • Coordination of civil preparation and setting for store opening; Adaptation of store landscaping and coordination of store material maintenance. • Receiving, sorting and directing storefront materials • Contact with providers, search for new providers in São Paulo and other states • Financial control of payments and incoming and outgoing invoices, organization of the department's database. • Training of new employees • Coordination of civil preparation and setting for store opening; Adaptation of store landscaping and coordination of store material maintenance. • Receiving, sorting and directing storefront materials • Contact with providers, search for new providers in São Paulo and other states • Financial control of payments and incoming and outgoing invoices, organization of the department's database. • Training of new employees

    • Brazil
    • Architecture and Planning
    • 1 - 100 Employee
    • Landscaping Intern
      • Apr 2009 - Mar 2010

      • Development of landscape and technical projects in AutoCad • Visit and supervision of civil works for the preparation of space and installation of panels, supervision of maintenance and renovation of panels and boards - including the main entrance environment at the Casa Cor 2009 show • Scheduling works and visits, requesting products and services, prospecting for suppliers • Assistance to end customers and professionals in the architecture field to clarify doubts, among others. • Performance also in the marketing area, with the creation and organization of image bank, production of banners and electronic folders, control and organization of leads database, updating the company's website, scheduling interviews and photo sessions and creating contracts for partnerships in events and commercial spaces. • Assistance in the commercial area, for bank reconciliations, review and writing of contracts.

    • Estagiária em Design de Interiores
      • Apr 2008 - Jul 2008

      Trabalho na produção de um ambiente da Casa Cor SP 2008: * Gerenciamento e coordenação da obra de adaptação de um prédio histórico em ambiente Casa Cor * Coordenação das equipes de instalações elétricas e hidráulicas, revestimentos e paisagismo. * Contato com fornecedores, montagem e decoração do ambiente. * Posterior à abertura do evento, recepção no ambiente finalizado durante todo o período do evento. Trabalho na produção de um ambiente da Casa Cor SP 2008: * Gerenciamento e coordenação da obra de adaptação de um prédio histórico em ambiente Casa Cor * Coordenação das equipes de instalações elétricas e hidráulicas, revestimentos e paisagismo. * Contato com fornecedores, montagem e decoração do ambiente. * Posterior à abertura do evento, recepção no ambiente finalizado durante todo o período do evento.

    • Professora de Inglês
      • Jul 2006 - Dec 2006

      - Professora titular da cadeira de inglês, lecionando para três turmas (Kindergartens 1,2 e 3), com alunos de 2 à 7 anos. - Professora titular da cadeira de inglês, lecionando para três turmas (Kindergartens 1,2 e 3), com alunos de 2 à 7 anos.

Education

  • Senac Lapa Scipião
    Pós Graduação em Jornalismo, Produção e Gestão Jornalística
    2013 - 2015
  • IED São Paulo
    Pós Graduação em Mídias Digitais, Propaganda e Marketing nos Meios Digitais
    2011 - 2012
  • Centro Universitário Belas Artes de São Paulo
    Bacharel em Design de Interiores
    2006 - 2010

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