Experience

Traditions Health

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Medical Administrator

  • Sep 2022 - Present

  Facilitate referral processing and the coordination of care between medical providers and referral sources. Conduct insurance verifications (Private/Medicare/Medicaid); interpret eligibility/discrepancies. Certify initial insurance coverage, initiate patient authorizations and coverage approval. Provide follow-up communication for admissions and recerts for patients and medical providers. Monitor and Schedule nurse visits and other disciplines as needed for patients in EMR. Process Plan of Care, physician orders and communication notes.



Pacific Dental Services

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Benefits Specialist

  • Mar 2021 - Present

  Manage all business administration aspects of the front office including customer service, phone answering, general clerical support, and office equipment management. Provide support and assistance to all clinical areas of the office; communicating services and treatment plans to patient. Ensure compliance with company policies, as well as State, Federal and other regulatory bodies. Manage all business administration aspects of the front office including customer service, phone answering, general clerical support, and office equipment management. Provide support and assistance to all clinical areas of the office; communicating services and treatment plans to patient. Ensure compliance with company policies, as well as State, Federal and other regulatory bodies.



HR Pivot

• Human Resources Services

• HR/Business Account Advisor

  • Nov 2018 - Jan 2020

  Oversees existing clients, grows and cements relationships with their accounts. Recruit, interview, and work with Sourcing Specialists/Jr. Recruiters; oversees onboarding/new hire paperwork process, and performs essential HR/administrative functions. Uses company resources, referred candidates, and internal database to find, phone/virtual interview, face to face interview, set-up candidates in our Assessment Center, review results, and ultimately endorse candidates for department Managers. Oversees existing clients, grows and cements relationships with their accounts. Recruit, interview, and work with Sourcing Specialists/Jr. Recruiters; oversees onboarding/new hire paperwork process, and performs essential HR/administrative functions. Uses company resources, referred candidates, and internal database to find, phone/virtual interview, face to face interview, set-up candidates in our Assessment Center, review results, and ultimately endorse candidates for department Managers.



The Second City

• United States
• Entertainment Providers
• 200 - 300 Employee

• Senior Human Resources Specialist

  • Nov 2016 - Jan 2018

  Provide areas of oversight include planning, implementing and administering HR programs, employee relations, recruitment, retention, training and development, performance management, payroll and benefit administration. Offer consultative support as a liaison between employees and management to answer questions or concerns regarding company policies, practices and regulations. Collect and analyze human resources data and make recommendations for improvements. Design and execute human resources policies and procedures. Support recruitment, employee relation processes, training and benefit programs.



Senior Lifestyle and UChicago

• Chicago, Illinois, United States

• Recruitment and Benefits Specialist

  • Jan 2011 - Nov 2014

  Manage and administer Employee Benefits Programs and collaborates with appropriate vendors when required; collaborates with Benefits Manager/Program Director in oversight of all Employee Benefits. Reviews employee data and records for accuracy and conducts research to resolve any errors Plans and prepares for annual retirement and other benefit related audits. Manage and administer Employee Benefits Programs and collaborates with appropriate vendors when required; collaborates with Benefits Manager/Program Director in oversight of all Employee Benefits. Reviews employee data and records for accuracy and conducts research to resolve any errors Plans and prepares for annual retirement and other benefit related audits.



RICHARD AND HELEN DEVOS FOUNDATION

• United States
• Investment Management

• Program and Recruitment Manager (B2B Grant)

  • Mar 2008 - Sep 2010

  Coordinate program logistics such as hiring, event planning and facility Management; process invoices and reimbursements, monitoring program budget Manage program registration, produce onboarding materials including welcome packets, binders, and an online program portal Correspond with vendors, participants, staff, and on behalf of the company Coordinate program logistics such as hiring, event planning and facility Management; process invoices and reimbursements, monitoring program budget Manage program registration, produce onboarding materials including welcome packets, binders, and an online program portal Correspond with vendors, participants, staff, and on behalf of the company



YMCA of Greater Grand Rapids

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Membership Sales Specialist

  • Aug 2004 - Mar 2008

  Provide excellent service to members and program participants in the branch and on the phone, contributing to member retention. Conduct interviews and/or tours to prospective members; sells memberships Handles and resolves membership concerns and informs supervisors of unusual situations or unresolved issues; able to handle member financial and account concerns; balance cash drawer Provide excellent service to members and program participants in the branch and on the phone, contributing to member retention. Conduct interviews and/or tours to prospective members; sells memberships Handles and resolves membership concerns and informs supervisors of unusual situations or unresolved issues; able to handle member financial and account concerns; balance cash drawer