Experience

BMW Autohaus

• Canada
• Retail Motor Vehicles
• 1 - 100 Employee

• BMW Product Genius

  • Apr 2011 - Present

  As a Product Genius and Delivery Specialist I make it my duty to ensure that every BMW customer has a joyful experience picking up their new or pre-owned BMW. - Demonstrate effective teamwork by coordinating with departments to ensure vehicles and documents are prepared ahead of time. - Maintain a positive purchasing experience through enthusiastic customer service and communication. - Ability to keep a level-headed attitude with challenging customers in a relaxed and polite manner, while understanding their concerns and deciding on how to best provide a solution. - Educate customers on features and functionality in an efficient and fun way, or in Romanian if needed. - Provide a streamlined and well-organized delivery process. - Perform checks while going through paperwork as well as collect payment from the customer. - Ensure all customer files are accurately updated in detail, filed, and signed. - Give on-going support to customers or co-workers that have product related questions. - Use internal programs and systems to report on customer interactions. - Assist and participate in community sales events while having a friendly and inviting demeanor towards the public. - Passionate and knowledgeable about the brand. - Participate in yearly Master Level Achievements from BMW Group University Training Certificate Program to keep up to date on interpersonal and customer facing skills. - Highly recommended on Google reviews for excellent customer service (100+ reviews). - Winner of 2019 BMW Canada ‘Top BMW Product Specialist’ Award. Show less



JAA Media Inc.

• Content Creator

  • Jan 2022 - Present

  While being a Content Creator, I am responsible for researching industry-related topics and preparing well-structured posts/videos/live stories using editing tools, publishing platforms and equipment. - Collaborate and plan with team members on future projects. - Coordinate with various dealers to acquire products for content creation. - Find and gather shoot locations. - Purchase equipment for shoots if needed. - Take thought-out, high-quality photography of products. - Assist with video creation and editing. - Write and act out scripts on camera. - Allocate products to offer for giveaways/contest. - Offer a social media presence by means of posts, live stories and videos for your brand on a daily basis via IG, FB and YT. Show less



Sisley Motors Ltd.

• Canada
• Retail

• Head Lot Attendant

  • Dec 2009 - Mar 2011

  With the position of head lot attendant of a high volume dealership, it was my responsibility to stay on top of inventory, parking/moving vehicles and the look and feel of the showroom. - Maintained detailed inventory list of on and off-site storage facilities. - Physically organized and/or transported inventory in a safe and streamlined manner. - Stocked in all vehicles into inventory system. - Clearly communicated with internal departments to coordinate which vehicles to prepare for display. - Effectively maintained showroom presentation by moving vehicles in a safe, efficient, and accurate fashion. - Conducted detailed checks on all vehicles for insurance, ownership, fuel, windshield fluid and damage. - Enthusiastically communicated and maintained an orderly parking lot clear and safe for staff and customers. Show less



Audio Heaven

• United States

• Store Manager

  • Feb 2009 - Jun 2010

  - Responsible for taking phone calls, recording details, and coordinating all appointments scheduled. - Educated customers on product information in an enthusiastic and positive manner. - Organized invoicing and managed payments for services rendered. - Promoted a constructive and efficient team-friendly environment between departments. - In charge of opening and closing the store as well as showroom cleanliness. - Performed customer service call backs to ensure a positive experience or to get an understanding of what decisions to make on how to best resolve concerns brought up by the customer. - Sustained a relaxed and courteous demeanor when de-escalating challenging customers. - Ensured a safe move of the customers vehicle while clearly communicating next steps. Show less



Universal Energy Group

• Utilities

• Account Manager

  • Sep 2007 - Nov 2008

  - Maintained a thorough database of key contacts to promote positive client-customer relations. - Organized joint sales calls with current customers and outside vendors. - Negotiated prices, terms of sale and service agreements upon finalizing contracts via telephone. - Monitored market activity and quoted pricing to maintain healthy margins for the organization. - Skillfully handled high escalation retention calls in an empathetic and solutions-oriented fashion. - Managed and trained groups of 4-6 individuals on proper sales customer service etiquette. - Mapped safe designated work areas for my team to work from around the province. - Promoted from door-to-door sales after just 6 months. Show less



Kingbridge Centre

• Canada
• Hospitality
• 1 - 100 Employee

• Banquet Server

  • Jul 2004 - May 2007

  - Evening dining room waiter with specific experience in à la carte service. - Provided white glove customer service to very high-class businesspeople. - Took detailed notes of allergies and dietary restrictions. - Maintained discretion during times of customer escalated situations. - Handled/ served food and beverages in a safe and hygienic manner. - Managed payments and organized the till. - Carried a constant positive and diplomatic demeanor with my customers and colleagues. Show less