Experience

Myriad360

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Director of Procurement & Supply Chain Operations

  • Oct 2019 - Present

  Tampa, Florida, United States • Lead and coach a high-performing team comprising Account Managers, Return Management Representatives, Order Management Specialists, and Purchasing Agents, overseeing sales exceeding $300M in revenue and annual spending of over $280M. • Manage the enhancement and optimization of a 50,000 sq ft Integration Center, maintaining an average inventory of $35M+, and global logistics capabilities. • Achieve a 65% increase in units fulfilled in YTD 2022 compared to YTD 2021, contributing to… Show more • Lead and coach a high-performing team comprising Account Managers, Return Management Representatives, Order Management Specialists, and Purchasing Agents, overseeing sales exceeding $300M in revenue and annual spending of over $280M. • Manage the enhancement and optimization of a 50,000 sq ft Integration Center, maintaining an average inventory of $35M+, and global logistics capabilities. • Achieve a 65% increase in units fulfilled in YTD 2022 compared to YTD 2021, contributing to improved operational efficiency and cost-effectiveness. • Act as a pivotal leadership liaison for various internal departments, collaborating with Executive Leadership, Revenue, Engineering, and Project Management to streamline processes and resolve challenges. • Spearhead the creation of the Supply Chain Department, transforming it from a purely transactional entity to a profit-focused unit. • Play a pivotal role in reducing aged inventory from 42% of items over 90 days to under 20% within six months, demonstrating strategic and operational acumen. • Design and implement new internal processes to streamline and automate tasks across departments, leading to improved operational efficiency, accuracy, and cost savings. • Establish comprehensive order error, process exception, and non-conformance tracking and reporting mechanisms, enabling the identification and rectification of internal process flaws. • Maintain and enhance key operations Key Performance Indicators (KPIs), such as GMROI, Inventory Turnover, Order Accuracy, Freight Cost as % of Sales, contributing to the company's overall performance improvement. • Foster a culture of clarity, transparency, and accountability within the team through consistent communication, weekly dedicated 1:1 and team feedback sessions, enhancing team morale and performance. • Successfully collaborate with cross-functional teams, leading initiatives that drive down the overall cost of fulfillment per line by 30% compared to the previous year. Show less



Graybar

• United States
• Wholesale
• 700 & Above Employee

• Manager Customer Service

  • Jun 2016 - Oct 2019

  Edison, NJ / Providence, RI • Oversaw all aspects of Operations Management for the Electrical/Industrial business in New Jersey. • Managed and provided leadership to a team of up to 10 direct reports across five functional departments, including warehouse, retail counter, customer service, project management, and branch administration. • Developed strategic plans to minimize errors in operational processes, pricing, and service metrics, regularly reporting progress to District Management. • Took charge of… Show more • Oversaw all aspects of Operations Management for the Electrical/Industrial business in New Jersey. • Managed and provided leadership to a team of up to 10 direct reports across five functional departments, including warehouse, retail counter, customer service, project management, and branch administration. • Developed strategic plans to minimize errors in operational processes, pricing, and service metrics, regularly reporting progress to District Management. • Took charge of recruitment, onboarding, training, and performance management for multiple branch personnel in sales and sales support roles. • Served as the client e-business manager, leading the successful implementation of electronic services such as online ordering, EDI, and vendor-managed inventory. • Spearheaded initiatives to introduce cost-saving solutions for large projects, assisting customers in reducing labor and material handling waste, improving operational efficiency, and enhancing profitability. • Demonstrated expertise with SAP/ERP order management software, accumulating over 13 years of experience in utilizing this platform.

• Branch Supervisor

  • May 2013 - Jun 2016

  Boston, MA • Ensured the delivery of customer service in accordance with both market requirements and the Company's established customer service policy. • Achieved market penetration goals aligned with branch, district, and Company-wide objectives, contributing to overall business success. • Developed and executed comprehensive training plans for all employees at the location, enhancing their skills and knowledge. • Planned and executed promotional activities in collaboration with suppliers to… Show more • Ensured the delivery of customer service in accordance with both market requirements and the Company's established customer service policy. • Achieved market penetration goals aligned with branch, district, and Company-wide objectives, contributing to overall business success. • Developed and executed comprehensive training plans for all employees at the location, enhancing their skills and knowledge. • Planned and executed promotional activities in collaboration with suppliers to drive customer engagement and business growth. • Supervised the activities of customer service, administrative, warehouse, and transportation functions, along with related personnel, to uphold established service standards. • Monitored and measured activities to verify the timeliness and accuracy of service, taking corrective actions as needed. • Designed branch schedules and implemented specific procedures to meet local service requirements, proactively resolving service failures and preventing their recurrence. • Conducted customer visits and communication to ensure that service expectations were consistently met, occasionally hosting customer tours of the branch to showcase operations. • Participated as a member of the Branch Steering Committee to facilitate resolution of service and operational issues, aligning branch objectives with broader company goals. • Collaborated with sales management and customers to identify evolving customer service requirements. • Oversaw the staffing of all branch service positions and monitored performance against set goals, ensuring personnel were well-trained in Company procedures, systems, and • applications. • Managed daily cycle counts and supervised the quarterly and annual inventory closing processes. • Provided support to the Branch Manager in managing the branch's profitability, expenses, and assets, contributing to the overall financial health of the branch.

• Manager Counter Sales

  • Dec 2010 - May 2013

  Boston, MA • Serviced orders that were called in for customer pickup, ensuring seamless and efficient order fulfillment. • Established and nurtured effective working relationships with approved suppliers, contributing to the delivery of exceptional customer service and supporting management's service goals. • Managed counter business operations to optimize the utilization of Company resources and staff, while safeguarding Company assets. • Supervised pricing accuracy to align with Company policy… Show more • Serviced orders that were called in for customer pickup, ensuring seamless and efficient order fulfillment. • Established and nurtured effective working relationships with approved suppliers, contributing to the delivery of exceptional customer service and supporting management's service goals. • Managed counter business operations to optimize the utilization of Company resources and staff, while safeguarding Company assets. • Supervised pricing accuracy to align with Company policy and promptly reported any competitive pricing deviations to management. • Accurately forecasted counter potential within the served area and recommended annual sales and gross margin objectives, aiming to enhance market penetration and overall • performance. • Provided recommendations for stock items, evaluated and approved removal of items from stock, and worked to reduce overstock and obsolete equipment. • Designed and implemented programs to identify, attract, and establish new counter accounts, expanding customer base and fostering sales growth. • Demonstrated physical prowess by performing necessary tasks to lift and relocate inventory within the warehouse environment. • Operated and maneuvered warehouse equipment and associated materials according to manufacturers' instructions and intended usage, upholding safety and efficiency standards. • Maintained up-to-date product knowledge through self-study and participation in product-training classes, ensuring the ability to provide accurate and informed customer • support. • Selected and trained counter sales employees and trainees, contributing to their professional development and enhancing the effectiveness of the team. • Actively participated in quality improvement teams, collaborating with colleagues to identify and implement measures to limit rework and enhance overall service quality.

• Customer Service Representative

  • Apr 2010 - Dec 2010

  Aurora, CO • Acted as a key contact and liaison for customers, ensuring their complete satisfaction by proactively addressing their needs and concerns while maintaining a customer-focused approach. • Ensured that each customer interaction aligned with defined quality standards, consistently delivering exceptional experiences to meet and exceed customer expectations. • Managed incoming and outgoing customer telephone calls with professionalism and courtesy, actively soliciting orders from the… Show more • Acted as a key contact and liaison for customers, ensuring their complete satisfaction by proactively addressing their needs and concerns while maintaining a customer-focused approach. • Ensured that each customer interaction aligned with defined quality standards, consistently delivering exceptional experiences to meet and exceed customer expectations. • Managed incoming and outgoing customer telephone calls with professionalism and courtesy, actively soliciting orders from the existing customer base on a daily basis. • Coordinated efficient handling of diverse customer service requests, including order entry, pricing inquiries, expediting orders, billing matters, order maintenance, credit assistance, and claims resolution. • Prioritized timely responses to customer inquiries, ensuring prompt and effective communication. • Managed written correspondence received from customers, promptly crafting and sending replies to maintain clear and effective communication. • Skillfully represented customers in resolving disputes, claims, and interactions with Graybar suppliers, upholding strong relationships and fostering positive outcomes. • Contributed to corrective actions within the branch to address and rectify deficiencies, promoting ongoing improvement. • Actively engaged in upselling customers to stock products whenever feasible and played an active role in selling excess stock, as well as promoting Graybar's goods and services during inbound and outbound calls. • Provided valuable technical support to customers, aiding in product selection and application to ensure optimal outcomes for their needs.

• Counter Supervisor

  • Apr 2008 - Apr 2010

  Somerville, MA • Sold merchandise to customers by utilizing comprehensive product and applications knowledge, effectively selecting materials that precisely matched customer requirements. • Managed counter business operations, ensuring efficient utilization of Company resources and staff, and safeguarding the Company's assets. • Established and nurtured productive working relationships with approved suppliers, contributing to the provision of exceptional customer service. • Supervised pricing… Show more • Sold merchandise to customers by utilizing comprehensive product and applications knowledge, effectively selecting materials that precisely matched customer requirements. • Managed counter business operations, ensuring efficient utilization of Company resources and staff, and safeguarding the Company's assets. • Established and nurtured productive working relationships with approved suppliers, contributing to the provision of exceptional customer service. • Supervised pricing accuracy to adhere to Company policy, promptly reporting any competitive pricing deviations to management. • Accurately forecasted counter potential within the served area and recommended annual sales and gross margin objectives to enhance market penetration. • Evaluated and endorsed stock items, making informed decisions about items to be eliminated from stock to reduce overstock and obsolete inventory. • Devised and implemented programs to attract and establish new counter accounts, expanding the customer base and sales opportunities. • Demonstrated physical capabilities by lifting and moving inventory within the warehouse environment as necessary for the role. • Operated warehouse equipment in alignment with manufacturers' instructions and intended purposes, ensuring safety and optimal performance. • Maintained up-to-date knowledge of products through self-study and attendance of product-training classes, staying current to provide accurate information to customers. • Selected, trained, and supervised counter sales employees and trainees, contributing to their professional development and the overall effectiveness of the team.

• Counter Sales Representative

  • Oct 2006 - Apr 2008

  Somerville, MA • Served as a primary face-to-face contact and liaison for customers, effectively building relationships and facilitating sales transactions. • Generated sales by providing prompt, accurate, and courteous service to customers, leveraging in-depth product knowledge to recommend materials that aligned with customer needs. • Executed merchandise sales to customers, applying expertise in product features and applications to ensure optimal selections. • Serviced customer orders for pickup… Show more • Served as a primary face-to-face contact and liaison for customers, effectively building relationships and facilitating sales transactions. • Generated sales by providing prompt, accurate, and courteous service to customers, leveraging in-depth product knowledge to recommend materials that aligned with customer needs. • Executed merchandise sales to customers, applying expertise in product features and applications to ensure optimal selections. • Serviced customer orders for pickup when assigned or applicable, ensuring seamless order fulfillment and customer satisfaction. • Offered technical support to customers, guiding them in product selection and application and proactively resolving any concerns that arose. • Arranged and maintained merchandise displays, routinely performing cycle counts to uphold accurate inventory records. • Recommended new stock items to enhance product offerings and contributed to efforts to manage overstock and obsolete materials. • Assumed an informal leadership role in driving customer service initiatives, sales programs, and team collaboration. • Demonstrated physical agility by lifting and relocating inventory within the warehouse as required by the role. • Operated and maneuvered warehouse equipment in alignment with manufacturers' instructions and Company safety protocols. • Trained new and less experienced representatives, sharing expertise and knowledge to onboard and develop team members.

• Material Handler

  • May 2006 - Oct 2006

  Somerville, MA • Received, stored, selected, packed, and distributed a wide range of warehouse inventory, ensuring timely availability of materials for various projects. • Demonstrated physical agility by lifting and moving inventory within the warehouse, fulfilling all physical requirements associated with the role. • Operated and maneuvered warehouse equipment in accordance with manufacturers' instructions, contributing to the safe and efficient handling of materials. • Maintained a consistently… Show more • Received, stored, selected, packed, and distributed a wide range of warehouse inventory, ensuring timely availability of materials for various projects. • Demonstrated physical agility by lifting and moving inventory within the warehouse, fulfilling all physical requirements associated with the role. • Operated and maneuvered warehouse equipment in accordance with manufacturers' instructions, contributing to the safe and efficient handling of materials. • Maintained a consistently organized and clean warehouse environment, adhering to Company safety procedures and conducting daily safety inspections. • Unloaded delivery vehicles with precision, accurately identifying materials, breaking down shipments, and addressing any discrepancies in alignment with SAP processes. • Accurately stored products in designated locations following SAP processes, occasionally utilizing light equipment for efficient handling. • Selected and packed customer orders according to SAP processes, ensuring strict adherence to customer standards and expectations. • Occasionally fulfilled Delivery Driver responsibilities, operating light vans or delivery vehicles to promptly deliver customer orders and exceed expectations. • Assisted counter employees by performing will call duties, contributing to the smooth operation of customer pick-up services. • Completed miscellaneous clerical tasks, including daily cycle counts, to maintain accurate inventory records. • Acted as backup personnel for counter sales, ensuring seamless customer interactions and upholding customer standards and expectations.



Signet Electronic Systems

• Purchasing Agent

  • Feb 2005 - Sep 2005

  Norwell, MA • Procured a wide range of electrical materials from diverse vendors, ensuring the availability of essential supplies for projects. • Successfully negotiated favorable pricing and flexible payment terms with vendors, resulting in cost savings for the company. • Effectively coordinated the timely delivery of materials and the controlled release of stock, streamlining project timelines and minimizing delays. • Utilized intermediate-level proficiency in Timberline Construction software to… Show more • Procured a wide range of electrical materials from diverse vendors, ensuring the availability of essential supplies for projects. • Successfully negotiated favorable pricing and flexible payment terms with vendors, resulting in cost savings for the company. • Effectively coordinated the timely delivery of materials and the controlled release of stock, streamlining project timelines and minimizing delays. • Utilized intermediate-level proficiency in Timberline Construction software to manage procurement-related tasks, enhancing overall workflow efficiency and accuracy. Show less