Experience

Hotel Engine

• United States
• Software Development
• 400 - 500 Employee

• Information Technology Operations Manager

  • May 2021 - Present

  Series-B, privately owned and owner-led, Hotel Engine is a high-growth travel tech company at $300M annual revenue YTD. As Head of IT, I design and bring to life the technological vision of our company. Series-B, privately owned and owner-led, Hotel Engine is a high-growth travel tech company at $300M annual revenue YTD. As Head of IT, I design and bring to life the technological vision of our company.



Jacobs Entertainment, Inc.

• Gambling Facilities and Casinos
• 100 - 200 Employee

• Corporate Information Technology Manager

  • Jul 2019 - Mar 2020

  Managed company’s IT division which included a number of support teams with over 2500 users across multiple departments. Developed and executed on the vision of a One stop shop for the entire IT division, initiated and lead the following projects: • MPLS circuits and Data Center upgrade project (Cloud & On-Prem). • System design and vendor negotiation. Project was delivered ahead of schedule and under budget. • Refreshed the ticketing system, introduced new ServiceNow Standards, consolidated the change management, asset management and project management into one centralized system under the Atlassian suite. • Build a customized IT dashboards, created and helped in the leading of our IT roadmap. Establish metrics using key performance indicators (KPIs) and service level agreements (SLAs) setting a higher achievable bar for the division teams performance and service levels. • Improved productivity and efficiency from Tier 1 to Tier 3 customer service and support. • Provide 1:1, performance reviews, employee mentorship and goal achievements. • Led the effort to improve cultural diversity and employee empowerment, resulting in improved quality of service and customer satisfaction. Show less



JEWISHcolorado

• United States
• Fundraising
• 1 - 100 Employee

• Director of IT Operations | Compliance manager | IT Integrator

  • Dec 2016 - Jul 2019

  Led the technical vision and implementing a full IT transformation through infrastructure and software projects. • Design and built for cross department ticketing system, create self-service portal to empower users to use information library for common tasks and requests. • Design and Implementation of cloud base infrastructure systems and other SaaS based Platforms. • Optimize existing hosting and improve service delivery while reducing costs. Increased productivity by 300% moving from on-prem servers to cloud based, reliable services. • CRM upgrades to allow improvements and efficiency while keeping compliance with non-profit regulations. • Manage IT budget, resources, documentation, ticketing system and asset management. • Forge and document the global communication processes, SLA, configuration management and incident management across IT and the company. • Transforming the work environment to support on site and remote work, while providing full IT support. Create a training platform to support the transformation. • Establish vendor management relationships with alliance partners and outsourcing suppliers to reduce costs and allow for stability and scalability of services. • Manage and run the build/renovation of our new building, plan and design all communication and electrical, security and OSHA safety compliance and Implemented and maintain PCI compliance. Show less



Onward Energy

• United States
• Utilities
• 100 - 200 Employee

• IT Manager | IT Audit

  • Aug 2016 - Oct 2016

  Recruited as Interim Emergency IT management in lieu of organizational changes. Conducted complete IT infrastructure evaluation and created web-based site support documentation. • Build IT roadmap and establish metrics, key performance indicators (KPIs) and service level agreements (SLAs) to drive team’s performance. • Improve remote sites efficiency by defining IT processes and network across the enterprise. • Architecture of new virtual infrastructure using VMware and Designed on/offsite Veritas backup solution. • Provided detailed recommendations and future plans for additional improvements and compliance requirements needed, to be followed up by a third-party IT vendor. Show less



Sphero

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• IT Manager | Solution Provider | IT and lab security Manager

  • Apr 2015 - Jul 2016

  Planned, re-designed and implemented the Sphero IT infrastructure and network monitoring system to increased productivity by 300% and maintaining 99.9% of network uptime. • Oversaw the Sphero cloud infrastructure systems, which included: Google Apps/Vault, Dropbox, Ticketing system, backups, DNS, domain records, email security system and a variety other SaaS based platforms. • Implemented solutions and documentation for hardware (AutoCAD) and software engineering deployment support. • Creative solutioning to reduce IT expenses by creating off hours “CPU farm” by the use of existing resources / CPUs to increase processing power for overnight projects. This Reduced delivery time from a week to a day (600% improvement). • Provide IT support for multiple departments during out of office events and conferences, Close collaboration with developers and creative teams enabling maximum productivity and efficiency. • Enhanced security by deploying multi-factor authentication across the company platforms. • Mentored and coached team members and led employee training programs. • Key member in a rapidly growing company during an overnight burst as we delivered BB-8, the most sold toy in the world (with partnership of Disney and Lukas Films). • Established a social online stream to Sphero HQ office in China. • Control of a $2M IT budget, resources, and assets. • Managing the integration of three companies pre and post M&A, employee onboarding, data and policy merge. • Created IT Rules and Regulations, security policy, and documentation repository. • Employees hiring/onboarding and offboarding, 1:1 and conducting of employees performance reviews. • Provide mentorship and goal achievements plans with measurable timelines and goals. • Planned and coordinated office expansions with construction (high /low voltage platforms). Show less



SDL

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Senior IT Manager | VMware | Storage | Solution Architect

  • Feb 2009 - Apr 2015

  • Technical account and customer success management, act as a technical liaison between customers and internal development, infrastructure and testing teams for confidential projects. • Designing and bringing to fruition multiple testing centers including full hardware and software to the expressed satisfaction of customers and management alike. Entrusted with the architecture, implementation and administration of over 600 servers (virtual and physical), crossing multiple domains in different sites of the company and its customers. Designed, planned and implemented the testing IT infrastructure in Thailand and The Netherlands branch, providing continued training and ongoing (Tier 3/4) support. Oversaw the Global Bugs tracking systems, used in over 40 sites (SDL and customer). • Create the IT Governance Rules and Regulations, including a Support Documentation Library. Managed a >$1.5M budget. • Full AV infrastructure design and built (conference rooms, test labs, recording studios) • Provided and maintained full support to external clients with great success, conducted frequent onsite visits and led collaborations to ensure seamless service. • Managed the IT testing Division, a team with 10 team members supporting over 2500 users in the US, Europe And Thailand. Provide training on/off boarding, performance reviews, 1:1 meeting and growth mentorship.. • Supervise all aspects of networking, security, telephony and the overall infrastructure in the US, Thailand, Japan and The Netherlands. • Designed and implemented backup and recovery systems and Maintained a consistent UP time of 99.99%. Show less



Harel Information Technologies

• Israel
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administrator

  • Jan 2006 - Nov 2008

  • Managing the IT systems of up to 20 separate company clients simultaneously. • Backup and support of all major systems. • 24X7 system monitoring. • Led a team of up to 15 professionals (internal and contract), including training and mentoring. • Exposed to highly sensitive data, this includes personal customer data, finance information/Credit cards, etc. • Planned, managed and reported on special projects and teams. • Directed interface with customer CEO’s and relevant executives. Show less



013 Netvision

• Israel
• Technology, Information and Internet
• 700 & Above Employee

• Support Center Team Leader

  • Mar 2003 - Dec 2005

  Manager of the Business / International Support Team with up to 12 members. Provided training, mentoring and schedule management. Manager of the Business / International Support Team with up to 12 members. Provided training, mentoring and schedule management.



Israel Ministry of Defense

• Israel

• System Administrator

  • May 2005 - Nov 2005

  (Civilian Contractor) • Setup and management of dedicated, secure Virtual WAN, including various governments and military branches. • Sites configuration and servers connection for all network offices. • Working with tight deadlines, complex requirements and high visibility. • Managed classified MOD data. • Experience in working in a highly adverse environment due to the nature of the project. (Civilian Contractor) • Setup and management of dedicated, secure Virtual WAN, including various governments and military branches. • Sites configuration and servers connection for all network offices. • Working with tight deadlines, complex requirements and high visibility. • Managed classified MOD data. • Experience in working in a highly adverse environment due to the nature of the project.