Content Contributor

• Aug 2022 - Present

• Developed high-quality content for the Specialized Instruction & Science teams • Provided specific detailed feedback on submitted content • Engaged in feedback and revision cycles with editors • Met and exceeded production deadlines • Developed high-quality content for the Specialized Instruction & Science teams • Provided specific detailed feedback on submitted content • Engaged in feedback and revision cycles with editors • Met and exceeded production deadlines

• 2017 - Present

• 5 years of leadership experience serving on two leadership teams as a thought partner and using data analysis to identify risks and successfully design processes and workflows to drive efficiency and manage change• Managed a portfolio of 12-25 student accounts each year• Wrote detail-oriented data-informed Individualized Education Plans with specific, measurable goals for growth• Helped with onboarding new staff members, problem-solving, and providing ongoing coaching support• Held regular check ins with stakeholders to ensure milestones and goals are met• Acted as a trusted advisor with stakeholders by advocating for their needs and communicating regularly• Delivered training to school personnel on ways to adopt and implement education technologies in the classroom• Leveraged educational technology-based interventions to increase learning outcomes 2-3 times the expected rate• Collaborated with peers, staff, district and school leaders to provide accessible content to students with disabilities• Tracked and reviewed qualitative and quantitative data to improve outcomes and ensure objectives are met• Improved student performance and user engagement through long-term relationship building• Engaged in regular professional development to stay up to date on industry trends Show less

• Aug 2016 - Jun 2017

• Provided support to third grade students with special needs in resource and general education settings• Designed and implemented behavior intervention programs• Provided after-school math tutoring

• Jul 2013 - Jan 2016

Monitoring data sets for trends in order to optimize customer experience. Working collaboratively with Account Managers, Operations Specialists, and Vendors to resolve customer issues as quickly and effectively as possible.

• Feb 2012 - Jul 2013

Communicating clearly with customers on the phone and through email. Guiding customers through online purchasing and technical difficulties. Actively working with colleagues to resolve any customer issues in a timely manner. Quickly and accurately using computers to locate and process information.

Therapist

• May 2011 - Feb 2012

-Communicated effectively with children, parents, co-workers and supervisors over the phone, through e-mail, and in person -Utilized Applied Behavior Analysis (ABA) to shape behavior, teach life skills, and develop socially appropriate communication skills with individuals with autism -Took data and notes in an accurate and observant manner in a fast-paced environment -Analyzed and reported data to supervisors -Managed client schedules and adapted to schedule changes -Communicated effectively with children, parents, co-workers and supervisors over the phone, through e-mail, and in person -Utilized Applied Behavior Analysis (ABA) to shape behavior, teach life skills, and develop socially appropriate communication skills with individuals with autism -Took data and notes in an accurate and observant manner in a fast-paced environment -Analyzed and reported data to supervisors -Managed client schedules and adapted to schedule changes