Christy Deen
Small Business Owner at Drip-Thru Coffee®- Claim this Profile
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Topline Score
Bio
Patrick J Crowley
Christy Deen is one of the most personable, fun, engaging and customer-focused employees I know. She always goes above and beyond in providing excellent guest service, as well as achieving all operational and sales goals. Ms. Deen's talents include a great attention to detail, effortless multitasking and motivation of others through positive reinforcement. Her spirit and energy is contagious and her strong work ethic will be an asset at any business she chooses as her next managerial step. Ms. Deen always shows initiative, is an adaptive trainer and possesses leadership qualities that are the keys to her continued success. If you need a team leader, who is a smart business woman then it's Christy Deen that you want. I would definitely work with her again.
Jackie Grass. MBA
I had the pleasure of working with Christy while at Walt Disney World. She is enthusiastic about everything she does and has passion for her job. She works well with people at all levels of the organization and is focused on making a difference.
Patrick J Crowley
Christy Deen is one of the most personable, fun, engaging and customer-focused employees I know. She always goes above and beyond in providing excellent guest service, as well as achieving all operational and sales goals. Ms. Deen's talents include a great attention to detail, effortless multitasking and motivation of others through positive reinforcement. Her spirit and energy is contagious and her strong work ethic will be an asset at any business she chooses as her next managerial step. Ms. Deen always shows initiative, is an adaptive trainer and possesses leadership qualities that are the keys to her continued success. If you need a team leader, who is a smart business woman then it's Christy Deen that you want. I would definitely work with her again.
Jackie Grass. MBA
I had the pleasure of working with Christy while at Walt Disney World. She is enthusiastic about everything she does and has passion for her job. She works well with people at all levels of the organization and is focused on making a difference.
Patrick J Crowley
Christy Deen is one of the most personable, fun, engaging and customer-focused employees I know. She always goes above and beyond in providing excellent guest service, as well as achieving all operational and sales goals. Ms. Deen's talents include a great attention to detail, effortless multitasking and motivation of others through positive reinforcement. Her spirit and energy is contagious and her strong work ethic will be an asset at any business she chooses as her next managerial step. Ms. Deen always shows initiative, is an adaptive trainer and possesses leadership qualities that are the keys to her continued success. If you need a team leader, who is a smart business woman then it's Christy Deen that you want. I would definitely work with her again.
Jackie Grass. MBA
I had the pleasure of working with Christy while at Walt Disney World. She is enthusiastic about everything she does and has passion for her job. She works well with people at all levels of the organization and is focused on making a difference.
Patrick J Crowley
Christy Deen is one of the most personable, fun, engaging and customer-focused employees I know. She always goes above and beyond in providing excellent guest service, as well as achieving all operational and sales goals. Ms. Deen's talents include a great attention to detail, effortless multitasking and motivation of others through positive reinforcement. Her spirit and energy is contagious and her strong work ethic will be an asset at any business she chooses as her next managerial step. Ms. Deen always shows initiative, is an adaptive trainer and possesses leadership qualities that are the keys to her continued success. If you need a team leader, who is a smart business woman then it's Christy Deen that you want. I would definitely work with her again.
Jackie Grass. MBA
I had the pleasure of working with Christy while at Walt Disney World. She is enthusiastic about everything she does and has passion for her job. She works well with people at all levels of the organization and is focused on making a difference.
Experience
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Drip-Thru Coffee®
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United States
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Food and Beverage Services
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1 - 100 Employee
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Small Business Owner
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Dec 2018 - Present
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Business Owner
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2015 - Present
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Nordstrom
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United States
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Retail
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700 & Above Employee
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Assistant Manager - Specialty Coffee & Espresso Bar, Perimeter Mall Atlanta
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Aug 2010 - Jun 2011
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HMSHost
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Food and Beverage Services
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700 & Above Employee
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Customer Service Manager
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Nov 2007 - Nov 2009
Oversee the customer service for 40 restaurant units at Atlanta Hartsfield-Jackson Airport; respond to all customer service calls and/or emails. Facilitate new hire orientation and customer service training for food and beverage personnel. Maintain customer service shop scores for all units - recognizing successes and areas of opportunity. Participant in the Airport Focus Group for positive change. Ensure compliance with company policy is upheld by a daily walk-through of all units. Oversee the customer service for 40 restaurant units at Atlanta Hartsfield-Jackson Airport; respond to all customer service calls and/or emails. Facilitate new hire orientation and customer service training for food and beverage personnel. Maintain customer service shop scores for all units - recognizing successes and areas of opportunity. Participant in the Airport Focus Group for positive change. Ensure compliance with company policy is upheld by a daily walk-through of all units.
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General Manager
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Sep 2003 - Oct 2007
-Managed three separate locations with $2.5 million in revenues and 60 employees.-Created staff schedules and rotations. Interviewed applicants and made hiring decisions. Trained new staff and mentored existing staff in career development.-Managed inventory and responsible for weekly orders from distribution.-Oversaw daily operations. Verifying that established procedures were carried out, including food safety regulation, customer service, and store maintenance. -Managed three separate locations with $2.5 million in revenues and 60 employees.-Created staff schedules and rotations. Interviewed applicants and made hiring decisions. Trained new staff and mentored existing staff in career development.-Managed inventory and responsible for weekly orders from distribution.-Oversaw daily operations. Verifying that established procedures were carried out, including food safety regulation, customer service, and store maintenance.
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Restaurant Guest Service Manager
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Apr 1998 - Aug 2003
Oversaw daily operations of up to 100 Cast Members in the Food and Beverage department.Walked through locations to insure that there was no outstanding maintenance, decoration, or operational issues.Held daily "premeal" meetings with Cast to communicate daily goals within the operation. Conducted monthly meetings involving Diversity, Guest Service Measurement, Safety and Recycling.Communicated procedures to new cast members, demonstrated tasks, and assessed performance.Reviewed budgets and adjusted daily operations if necessary to stay on target. Maintained a balance between Cast, Guest and the Financial aspects of this role.
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Education
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2007 - 2007
Professional Bartending School
completed, Alcohol Awareness/Drink Preparation -
1996 - 1998
Georgia Southern University
Community
