Experience

Ontech Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Manager

  • Jan 2023 - Present



Zywave

• United States
• Software Development
• 500 - 600 Employee

• • Jul 2021 - Dec 2022

  Led a remote team of customer and technical support agents providing frontline and tier two support to customers and clients for an international, insurance technology SaaS company. Interviewed, hired, and trained incoming new hires. Redesigned our onboarding strategy for efficiency. Built out new roles and career pathing in the Support organization. Conducted bi-weekly, 1:1 personal development meetings with team members and completed quarterly performance reviews. Developed team members to achieve promotions and new roles inside and outside of the company. Was the primary driver and architect behind the company's new premier support offering. Coordinated the team's performance through tools such as Salesforce, Amazon Connect, Microsoft Teams, and more. Provided weekly and monthly key performance indicator (KPI) reporting to direct and senior leadership. Show less

• • Sep 2020 - Jul 2021



Henry Schein

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Sales Operations Coordinator

  • Jul 2020 - Sep 2020



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• • Jul 2017 - Nov 2019

  As a member of the retail store leadership team I am responsible for the design and daily execution of Apple’s vision and purpose with regard to our customers’ in-store journey and experience. I develop our retail team to achieve their personal and professional goals while building accountability around teamwork, innovation, and results. In addition, I oversee all backstage operations at the store level. I lead the individuals and teams with oversight of Physical Inventory, Facilities Preservation, Technical and Visual Merchandising, and Loss Prevention among others. Show less

• • Apr 2017 - Jul 2017

• • Oct 2011 - Apr 2017

  Curated and fostered the customer experience with an emphasis on the B2B customer journey. Led, coached, and mentored the store and leadership teams on retail business strategies and technologies while directly overseeing the Business Team. Responsible for our store’s and market’s business revenue attainment and pipeline growth through developing relationships with new and existing B2B customers.



Saratoga Communications Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Business Development Manager

  • Sep 2010 - Jun 2011

  Created and enacted B2B sales, communications, and process management best practices for a local new media marketing company focused on positively impacting business communications. Created and enacted B2B sales, communications, and process management best practices for a local new media marketing company focused on positively impacting business communications.



Coldwell Banker® HomeSale Realty

• United States
• Real Estate
• 1 - 100 Employee

• Real Estate Sales Professional

  • Sep 2009 - Dec 2010

  Worked as a realtor for the oldest and most established residential real estate franchise system in North America. Worked as a realtor for the oldest and most established residential real estate franchise system in North America.



PCM: The Right Technology, Delivered.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• • Feb 2008 - Jul 2009

  Other positions held include: Senior Corporate Sales Manager, Corporate Sales Manager, Corporate Account Executive, Inbound Sales Executive.Performed a variety of B2B sales, sales leadership, and operations leadership roles for this leading IT provider of technology solutions.

• • Jul 2001 - Feb 2008