Raquib Shaikh

Desktop Support Engineer at Bee Logical
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Contact Information
us****@****om
(386) 825-5501
Location
South Goa, Goa, India, IN

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Credentials

  • The Bits and Bytes of Computer Networking
    Coursera
    May, 2021
    - Nov, 2024
  • Google IT Support Specialization
    Coursera
    May, 2021
    - Nov, 2024
  • IT Security: Defense against the digital dark arts
    Coursera
    May, 2021
    - Nov, 2024
  • Operating Systems and You: Becoming a Power User
    Coursera
    May, 2021
    - Nov, 2024
  • System Administration and IT Infrastructure Services
    Coursera
    Apr, 2021
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera
    Mar, 2021
    - Nov, 2024

Experience

  • Bee Logical
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Desktop Support Engineer
      • Apr 2022 - Present

      End User Support, Install and configure computer systems and applications, Resolve technical issues, analyze and troubleshoot, diagnose hardware or software problems, inventory management, Training to Clients and users, Maintaining Technical Reports, Handling US and Abroad Clients. End User Support, Install and configure computer systems and applications, Resolve technical issues, analyze and troubleshoot, diagnose hardware or software problems, inventory management, Training to Clients and users, Maintaining Technical Reports, Handling US and Abroad Clients.

  • IMSI India Pvt. Ltd.
    • India
    • Staffing and Recruiting
    • 200 - 300 Employee
    • Desktop Support Engineer
      • Jul 2019 - Mar 2022

      Desktop Support Engineer in Goa, India having 2Yrs and 8 Months of experience in handling and troubleshooting day to day EUS tasks such as: 1. Maintaining asset inventory 2. Coordinating with vendors 3. Configuration of Windows systems with compliance and day to day use softwares. 4. Troubleshooting of software and hardware issues. 5. Configuration of IP Phones 6. Handling of Windows servers and EPBAX 7. Recovery/Fresh Installation of Windows OS with all required drivers 8. Configuration of MS O365 9. Knowledge of PC Builds 10. Knowledge on use of Photoshop 11. Knowledge on use of Corel Draw 12. Knowledge of Domain systems 13. Knowledge of IP Addresses 14. Knowledge of Ticket tool (Service-Now) 15. Basic configuration of Cisco Switch 16. Knowledge of Recovery / ReFlashing / Reconfiguring Android Devices 17. Knowledge of Cyber Security 18. Maintaining Cable management Show less

  • D-Link India Limited
    • India
    • Computer Networking Products
    • 700 & Above Employee
    • Quality Assurance Engineer
      • Nov 2017 - Nov 2017

      This was a Internship and training as a Qualiy Assurance Engineer. This was a Internship and training as a Qualiy Assurance Engineer.

Education

  • Goa University
    BCA - Bachelor of Computer Application, Computer Science
    2016 - 2019

Community

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