Experience

Vic.ai

• United States
• Software Development
• 1 - 100 Employee

• Head of Revenue Enablement

  • May 2022 - Present

  San Francisco Bay Area - Implemented an effective Enablement Framework to support the sales team from onboarding through continuous education. - Successfully integrated a Learning/Content Management System (LMS/CMS), streamlining the learning experience for company employees. - Developed tailored Onboarding and Continuous Education programs, equipping the team with vital skills, product knowledge, and sales techniques. - Created impactful product launch collateral, driving significant market traction for our… Show more - Implemented an effective Enablement Framework to support the sales team from onboarding through continuous education. - Successfully integrated a Learning/Content Management System (LMS/CMS), streamlining the learning experience for company employees. - Developed tailored Onboarding and Continuous Education programs, equipping the team with vital skills, product knowledge, and sales techniques. - Created impactful product launch collateral, driving significant market traction for our sales team. - Introduced the Sandler Selling Methodology to enhance sales performance, customer engagement, and quota attainment, contributing to an increase in our sales close rate. - Optimized inbound and outbound lead generation strategies, resulting in an increase in our sales pipeline. - Provided effective sales coaching to SDRs, AEs, and SEs, resulting in increased quarter-over-quarter revenue. Show less



Amazon Web Services (AWS)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager, WW Channel Programs Enablement

  • Jan 2021 - Feb 2022

  San Francisco Bay Area - Managed AWS' Global Programs' Enablement Strategy: Oversaw and optimized support for Service Provider and Distribution Partners worldwide, driving exceptional customer experiences and business growth. - Created a scalable Enablement Framework: Collaborated with cross-functional teams to design and implement a robust training framework for partners, enhancing their skills, product knowledge, and service capabilities. - Tracked Key Performance Indicators (KPIs): Utilized data-driven… Show more - Managed AWS' Global Programs' Enablement Strategy: Oversaw and optimized support for Service Provider and Distribution Partners worldwide, driving exceptional customer experiences and business growth. - Created a scalable Enablement Framework: Collaborated with cross-functional teams to design and implement a robust training framework for partners, enhancing their skills, product knowledge, and service capabilities. - Tracked Key Performance Indicators (KPIs): Utilized data-driven insights from defined KPIs to continually improve and optimize training programs for maximum impact. Show less



AppDynamics

• United States
• Software Development
• 700 & Above Employee

• Head of Global Channel Sales Enablement

  • Oct 2019 - Jan 2021

  San Francisco Bay Area - Created and implemented a Partner Enablement framework which helped train over a 1000 partners across the world. - Deployed and managed a partner LMS/CMS platform which helped scale our enablement efforts, provide certification tracking, and uplevel the partner training experience. - Developed a global partner certification program, which managed to get 200 partners fully certified in our technology. - Tracked KPIs to ensure that we have ongoing business performance aligned with… Show more - Created and implemented a Partner Enablement framework which helped train over a 1000 partners across the world. - Deployed and managed a partner LMS/CMS platform which helped scale our enablement efforts, provide certification tracking, and uplevel the partner training experience. - Developed a global partner certification program, which managed to get 200 partners fully certified in our technology. - Tracked KPIs to ensure that we have ongoing business performance aligned with training objectives. Show less



Cisco Meraki

• United States
• Computer Networking Products
• 700 & Above Employee

• Manager, Global Sales Enablement

  • Jan 2018 - Oct 2019

  San Francisco Bay Area -Proactively identified and implemented impactful learning opportunities, resulting in increase in employee engagement and improvement in skill development across the organization. - Successfully executed product launches and targeted vertical initiatives, achieving revenue growth of within the first quarter after launch. - Developed and delivered technical sales trainings, resulting in increase in sales team productivity and contributing to surpassing annual sales targets by 30%. -… Show more -Proactively identified and implemented impactful learning opportunities, resulting in increase in employee engagement and improvement in skill development across the organization. - Successfully executed product launches and targeted vertical initiatives, achieving revenue growth of within the first quarter after launch. - Developed and delivered technical sales trainings, resulting in increase in sales team productivity and contributing to surpassing annual sales targets by 30%. - Established and tracked key enablement metrics, leading to increased improvement in program effectiveness. - Implemented and managed an LMS/CMS platform, resulting in reduction in training time and an increase in training completion rates, driving overall sales team performance.

• Manager, Global Channel Partner/Customer Enablement

  • 2015 - Sep 2018

  San Francisco Bay Area - Created, built, and helped to deliver an in-person & virtual training program for Cisco partners called CMNA. This program helped train over 10,000 partners globally and helped scale Meraki’s partner revenue to over a billion dollars. This program went on to become the foundation for Cisco’s Meraki Solutions Specialist Certification. - Worked collaboratively with engineering, product, and leadership teams to create scalable Product Launch training programs. These initiatives helped… Show more - Created, built, and helped to deliver an in-person & virtual training program for Cisco partners called CMNA. This program helped train over 10,000 partners globally and helped scale Meraki’s partner revenue to over a billion dollars. This program went on to become the foundation for Cisco’s Meraki Solutions Specialist Certification. - Worked collaboratively with engineering, product, and leadership teams to create scalable Product Launch training programs. These initiatives helped partners achieve faster revenue generation and expedited their go-to-market for new products.

• Network Support Engineer

  • May 2014 - May 2015

  San Francisco Bay Area - Diagnosed and troubleshot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners - Owned customer cases from creation to resolution to help resolve network outages, misconfigurations, and other complex networking issues - Worked with engineering and management to diagnose and resolve critical and escalated issues - Used acquired knowledge on the job to write in-depth knowledge base articles



J.P. Morgan

• United States
• Financial Services
• 700 & Above Employee

• Voice Network Engineer (Team Lead)

  • 2012 - 2014

  Greater New York City Area - Designed and deployed core voice technologies to support 100,000 users in North America - Managed a team of engineers during the planning and deployment phases of a company wide global Cisco UC rollout



J.P. Morgan

• United States
• Financial Services
• 700 & Above Employee

• Summer Technology Analyst

  • Jun 2011 - Aug 2011

  Greater New York City Area Worked on projects to create new or document existing processes to better align strategic focus withing the global voice team. Worked e911 compliance and implementation projects. Performed data mining and organization of voice call volumes and costs.



Wegmans Food Markets

• United States
• Retail
• 700 & Above Employee

• Computer Network Engineer

  • 2010 - Jun 2011

  Worked on a program to upgrade all corporate and retail voice switches. Other responsibilities included the day to day support and monitoring of the company's networks.



Rotaract

• President of RIT Rotaract Club

  • 2010 - 2011

  Organize community service activities and managed the day-to-day operations of the club.



Postler & Jaeckle Corp.

• United States
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Systems Administrator

  • 2010 - 2011

  Rochester NY Supported the company computer systems, servers, and networks. Scoped and implemented new software and hardware solutions.



Pro-Mold Inc

• Plastics Manufacturing
• 1 - 100 Employee

• System Administrator

  • Sep 2010 - Nov 2010

  Responsible for the maintenance of all computer systems at the company. Other responsibilities included the conducting of new and current employee computer training.



Cisco

• United States
• Software Development
• 700 & Above Employee

• Customer Advocacy Lab Support

  • Jan 2010 - Jul 2010

  The Customer Advocacy Lab Operations (CALO) team provides assistance to the global Cisco TAC and AS support teams in the form of configuration and infrastructure buildouts for testing of real life problems that Cisco customers faced in their production environments.



Rochester Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Financial Office

  • Mar 2009 - Jan 2010

  Responsible for entering financial information into computer databases. Helping with document and meeting management.