Kamilla Yau
User Researcher at Togather- Claim this Profile
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Cantonese Full professional proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Dan Herd
I worked with Kamilla for only a brief period at Togather and it was abundantly clear to me her skill and clarity in putting together surveys and user research for the product. She knew what kind of questions needed to be asked, how they needed to be asked and - most importantly - how to turn the data from that research into precious information that can be used by the product managers to create clear streams of work for developers. I feel Kamilla would be an excellent asset for any forward-thinking B2B / B2C digital company in a product management role.
Curran Dye
When I worked with Kamilla, she was fantastic at bringing the customers needs and voice into product conversations and making sure that the business built product that users really wanted.
Dan Herd
I worked with Kamilla for only a brief period at Togather and it was abundantly clear to me her skill and clarity in putting together surveys and user research for the product. She knew what kind of questions needed to be asked, how they needed to be asked and - most importantly - how to turn the data from that research into precious information that can be used by the product managers to create clear streams of work for developers. I feel Kamilla would be an excellent asset for any forward-thinking B2B / B2C digital company in a product management role.
Curran Dye
When I worked with Kamilla, she was fantastic at bringing the customers needs and voice into product conversations and making sure that the business built product that users really wanted.
Dan Herd
I worked with Kamilla for only a brief period at Togather and it was abundantly clear to me her skill and clarity in putting together surveys and user research for the product. She knew what kind of questions needed to be asked, how they needed to be asked and - most importantly - how to turn the data from that research into precious information that can be used by the product managers to create clear streams of work for developers. I feel Kamilla would be an excellent asset for any forward-thinking B2B / B2C digital company in a product management role.
Curran Dye
When I worked with Kamilla, she was fantastic at bringing the customers needs and voice into product conversations and making sure that the business built product that users really wanted.
Dan Herd
I worked with Kamilla for only a brief period at Togather and it was abundantly clear to me her skill and clarity in putting together surveys and user research for the product. She knew what kind of questions needed to be asked, how they needed to be asked and - most importantly - how to turn the data from that research into precious information that can be used by the product managers to create clear streams of work for developers. I feel Kamilla would be an excellent asset for any forward-thinking B2B / B2C digital company in a product management role.
Curran Dye
When I worked with Kamilla, she was fantastic at bringing the customers needs and voice into product conversations and making sure that the business built product that users really wanted.
Credentials
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HTML, CSS & Javascript
SheCodes WorkshopsNov, 2021- Nov, 2024 -
Product Management
General AssemblyOct, 2021- Nov, 2024
Experience
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Togather
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United Kingdom
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Events Services
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1 - 100 Employee
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User Researcher
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Jan 2022 - Present
- Contributing to the product roadmap and defining discovery pipeline by surfacing insights - Conducting research studies with usability testing, A/B testing, user interviews, focus groups and surveying- Synthesising data sets (quant & qual) and data querying (SQL) - Feedback management and cataloging, incorporating feedback to ideas and surfacing bugs- Using AI tools and API to improve internal process efficiency- Good understanding of the Agile, Kanban and Scrum principles
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Supply Operations Manager - Growth
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Mar 2020 - Dec 2021
- Oversaw the end-to-end supplier lifecycle from acquisition to retention- Led operational improvements to optimise process efficiency and reduce costs- Migrated the supply onboarding process online, producing interactive content & digital aids- Grew the supplier community through engagement programs and acquisition strategies- Helped implement internal CRM tool to streamline customer services and sales funnel
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Taskrabbit
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United States
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Software Development
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500 - 600 Employee
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Senior Operations Associate
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Feb 2018 - Mar 2020
- Played a key role in the launch of the Taskrabbit UK x IKEA partnership, embarking on special projects- Responsible for the supply, acquisition, fulfilment and engagement strategy for EU markets- Produced accessible and comprehensive user feedback to support product initiatives- Piloted engagement programs, towards platform utilisation goals- QA tested newly launched products, providing feedback reports- Led market research studies supporting European market launches- Established business partnerships and headed the rewards program providing users with exclusive benefits- Built live data reports making metrics accessible and results tracking easier to the wider team (Looker, SQL). Show less
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Operations Associate
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Feb 2017 - Feb 2018
- Curated and ran multiple engagement programs from events to digital forums - Managed community-led upskilling workshops (virtual and on-site) and meet-ups- Operated extended telephone support while capturing qualitative user feedback- Owned the email, app and social media content strategy for the UK community- Supported research initiatives by facilitating focus groups, usability testing and interviews
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Customer Service Specialist
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Feb 2016 - Feb 2017
- Full knowledge of online and offline TaskRabbit experience for all types of users.- Handled customer issues (via phone, live chat and email channels) efficiently as it pertains to the user’s account and/or tasks- Dealt with high-value disputes and escalations in accordance to current policies and procedures- Walked prospective members through the onboarding process offering additional resources- Logged and escalated product issues supporting cases with user feedback - Maintained a proven track record in reaching monthly SLA targets and QA levels- Managed CS internal resources within the CRM tool (Zendesk) Show less
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Google
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United States
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Software Development
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700 & Above Employee
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Google Partner Manager
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Mar 2014 - Feb 2016
- Maintained retail partner relationships (Currys, PC World,John Lewis) - Weekly site visits across 30 stores in Central and Greater London - Provided sales reports tracking KPI performance of each outlet - Ensured in-store POS and visual merchandising adhered to brand guidelines - Supervised a team of 5 remotely based brand ambassadors, scheduling shifts and monitoring sales performance - Coordinated in-store training events in line with new product launches - Maintained retail partner relationships (Currys, PC World,John Lewis) - Weekly site visits across 30 stores in Central and Greater London - Provided sales reports tracking KPI performance of each outlet - Ensured in-store POS and visual merchandising adhered to brand guidelines - Supervised a team of 5 remotely based brand ambassadors, scheduling shifts and monitoring sales performance - Coordinated in-store training events in line with new product launches
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The Coca-Cola Company
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United States
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Food and Beverage Services
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700 & Above Employee
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Brand Ambassador London 2012 Olympic Torch Relay
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Apr 2012 - Jul 2012
- Brand ambassador for Coca Cola sponsor of the 2012 Olympic torch relay. Touring the UK, activating and sampling from moving convoy. - Restocking taking in to account health and safety protocol. - MC communicating the key messages and crowd management. - Free style dance & entertainment - Brand ambassador for Coca Cola sponsor of the 2012 Olympic torch relay. Touring the UK, activating and sampling from moving convoy. - Restocking taking in to account health and safety protocol. - MC communicating the key messages and crowd management. - Free style dance & entertainment
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Education
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2007 - 2010
Leeds Metropolitan University
BA (Hons), Fashion Design & Manufacture -
2004 - 2006
Heckmondwike grammar school
Community
