Product Manager

• Mar 2023 - Present

Product Manager - Purchase Order Management

• Sep 2020 - Feb 2023

I'm currently the Product Manager for Flexport's Order Management System (OMS). Flexport OMS was publicly launched on February 16, 2021, and has generated millions in net revenue. As Flexport's new SaaS product, OMS enables our customers to directly manage purchase orders in real-time from the Flexport platform - expanding Flexport service coverage beyond Freight Management and Customs Brokerage services.

Data Operations Associate

• Jul 2019 - Sep 2020

• Collaborated with Global Operations Associates and the Customs Team to assist with logistical troubleshooting, ensure quality control on shipping documents, and coordinate key tactical elements of international freight shipments movement cycle • Supported organization-wide operational restructure by proposing exception-based workflow backed by data analysis on exceptions data from 70k shipments, resulting in a live product feature later to lower operators’ cost-to-serve by 10%• Identified the root cause for the disparity among air freight revenue performance across offices and provided breakeven volume level as well as sensitivity analysis via Excel models to predict the impact of increasing the air freight weights on the overall revenue, helping the regional management team to adjust the business plan accordingly• Constructed 30+ Periscope dashboards with SQL and Python to support clients’ supply chain management and to enhance operation team’s productivity by 50% on freight movement tracking and exception management across multiple client accounts• Building 20+ data visualization dashboards on Looker for the operations department to track key performance matrices, develop client business management strategies and capture improvement opportunities Show less

Investment Banking Analyst

• Apr 2017 - Jun 2017

• Conducted two DCF valuations, imputed valuation ranges, potential buyers list of the target company during the early stage of an on-going international buy-side mandate for a game development company • Sorted and managed data of over 500 contacts’ and clients’ information with SQL for internal client & investment idea analysis and recorded pipeline for group members to keep track of working progress every week • Suggested a strategy resulting in increasing over 10k followers on social media of a client’s sporting event to strengthen recognition and market value of the client’s company • Led a group of three interns to edit and share daily market summaries with senior analysts to forecast the market’s climate Show less

Institutional Banking Summer Analyst

• Jun 2016 - Jul 2016

• Introduced bank’s institutional financial products to clients to expand buyers’ list and uploaded case information onto bank’s management system after deals were made • Audited managers’ case files from past 2 years for both validity and completeness to pass the audit of China Banking Regulatory Commission • Cooperated with Account Managers to negotiate contracts with clients and edited contracts after meeting • Taught new apprentices product introductions, case completion procedures and contract revisions to hand over tasks Show less