Kathleen Reed
Marketing Associate at Aspen Santa Fe Ballet- Claim this Profile
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Bio
Kristi Tokar
I had the pleasure of managing Kathleen for nearly two years at Rent the Runway. In that time, she was promoted twice and became the top performer in her department. She was well on her way to a leadership promotion! She is reliable, genuine, professional, kind, and empathetic. She takes feedback incredibly well, and uses the feedback to push herself to the next level. Kathleen is extremely adaptable and does not get frustrated with change. She always did her job with a smile no matter what the circumstances were- always cool, calm, and collected! The entire team loved working with Kathleen, myself included. She is a manager's dream! She commonly found creative ways to excel in her role. She always took the initiative and came to the leadership team with great ideas and solution-oriented feedback. During our time together, she created and executed multiple successful fundraisers and drives for local organizations in need. She was able to get the entire team and customers involved and excited, she is a natural leader! I highly recommend Kathleen for any role- she is the kind of person that well excel in whatever she puts her mind to!
Kristi Tokar
I had the pleasure of managing Kathleen for nearly two years at Rent the Runway. In that time, she was promoted twice and became the top performer in her department. She was well on her way to a leadership promotion! She is reliable, genuine, professional, kind, and empathetic. She takes feedback incredibly well, and uses the feedback to push herself to the next level. Kathleen is extremely adaptable and does not get frustrated with change. She always did her job with a smile no matter what the circumstances were- always cool, calm, and collected! The entire team loved working with Kathleen, myself included. She is a manager's dream! She commonly found creative ways to excel in her role. She always took the initiative and came to the leadership team with great ideas and solution-oriented feedback. During our time together, she created and executed multiple successful fundraisers and drives for local organizations in need. She was able to get the entire team and customers involved and excited, she is a natural leader! I highly recommend Kathleen for any role- she is the kind of person that well excel in whatever she puts her mind to!
Kristi Tokar
I had the pleasure of managing Kathleen for nearly two years at Rent the Runway. In that time, she was promoted twice and became the top performer in her department. She was well on her way to a leadership promotion! She is reliable, genuine, professional, kind, and empathetic. She takes feedback incredibly well, and uses the feedback to push herself to the next level. Kathleen is extremely adaptable and does not get frustrated with change. She always did her job with a smile no matter what the circumstances were- always cool, calm, and collected! The entire team loved working with Kathleen, myself included. She is a manager's dream! She commonly found creative ways to excel in her role. She always took the initiative and came to the leadership team with great ideas and solution-oriented feedback. During our time together, she created and executed multiple successful fundraisers and drives for local organizations in need. She was able to get the entire team and customers involved and excited, she is a natural leader! I highly recommend Kathleen for any role- she is the kind of person that well excel in whatever she puts her mind to!
Kristi Tokar
I had the pleasure of managing Kathleen for nearly two years at Rent the Runway. In that time, she was promoted twice and became the top performer in her department. She was well on her way to a leadership promotion! She is reliable, genuine, professional, kind, and empathetic. She takes feedback incredibly well, and uses the feedback to push herself to the next level. Kathleen is extremely adaptable and does not get frustrated with change. She always did her job with a smile no matter what the circumstances were- always cool, calm, and collected! The entire team loved working with Kathleen, myself included. She is a manager's dream! She commonly found creative ways to excel in her role. She always took the initiative and came to the leadership team with great ideas and solution-oriented feedback. During our time together, she created and executed multiple successful fundraisers and drives for local organizations in need. She was able to get the entire team and customers involved and excited, she is a natural leader! I highly recommend Kathleen for any role- she is the kind of person that well excel in whatever she puts her mind to!
Experience
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Aspen Santa Fe Ballet
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United States
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Performing Arts
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1 - 100 Employee
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Marketing Associate
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Oct 2022 - Present
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bigbyte.cc Corp.
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United States
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Information Technology & Services
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1 - 100 Employee
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Director Of Strategic Partnerships
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Mar 2022 - Oct 2022
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Circa
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Product Marketing Manager/Video Production
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Feb 2021 - Mar 2022
-Produced customer onboarding videos and support article content to improve customer experience and success -Planned new product update launch and release while managing cross-functional implementation of plan. -Oversaw customer success calls, served as focal point for all customer input for product improvements. -Collaborated with marketing department to define positioning and messaging, community relations, and lead generation campaigns. -Video production for VIP marketing events, executing speaker interviews, event management. Show less
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Rent The Runway
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United States
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Retail
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300 - 400 Employee
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Customer Experience
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Jul 2018 - Mar 2020
-Built and structured RTR Chicago's CX department, creating in-store policies and regulations to ensure order and consistency. -Resolved customers' issues related to online purchases, late deliveries and billing discrepancies to encourage good customer relationships. -Collaborated with team members to resolve customer concerns and deliver enhanced customer experiences. -Monitored current trends to understand fashions and better serve customer needs. -Technology council member, aiding in improved user experience by relaying customer feedback to corporate engineers. Facilitated adoption of new apps and technology to local team members and customers. Show less
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Shenandoah University
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United States
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Higher Education
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700 & Above Employee
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Front of the House Manager and Box Office Associate
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Aug 2014 - May 2018
-Communicated with subscribers to exchange, renew, and purchase tickets. -Collaborated with stage management to ensure patron safety and fluidity of performances -Scheduled and managed theater ushers, assisting patrons with seating and accessibility. -Created and maintained reports of sold tickets and payments received. -Communicated with subscribers to exchange, renew, and purchase tickets. -Collaborated with stage management to ensure patron safety and fluidity of performances -Scheduled and managed theater ushers, assisting patrons with seating and accessibility. -Created and maintained reports of sold tickets and payments received.
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Theaterpalooza
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Leesburg, Virginia, United States
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Lead Instructor and Children's Theater Director
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Jun 2013 - May 2016
-Chose artistic curriculum for each class and devised creative daily lesson plans to meet the skill levels of every student -Directed 5+ theatrical performances each year, streamlining technical elements. -Implemented effective classroom management techniques to provide safe, calm learning environment for up to 40 children, ages 3-14. -Encouraged participation from every student, highlighting the importance of ensemble and teamwork. -Chose artistic curriculum for each class and devised creative daily lesson plans to meet the skill levels of every student -Directed 5+ theatrical performances each year, streamlining technical elements. -Implemented effective classroom management techniques to provide safe, calm learning environment for up to 40 children, ages 3-14. -Encouraged participation from every student, highlighting the importance of ensemble and teamwork.
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Gap Outlet
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United Kingdom
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Retail
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1 - 100 Employee
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Sales Associate
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Aug 2013 - Jan 2015
-Prepared merchandise for sales floor by pricing or tagging. -Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. -Helped customers complete purchases, locate items and join reward programs. -Collected and authorized payments of guests. -Maintained secure cash drawers, promptly resolving discrepancies in daily totals. -Prepared merchandise for sales floor by pricing or tagging. -Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. -Helped customers complete purchases, locate items and join reward programs. -Collected and authorized payments of guests. -Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
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Seven Ten Lanes
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United States
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Wellness and Fitness Services
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Front Desk Supervisor
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Oct 2012 - Jan 2015
-Greeted customers upon arrival, offered assistance and answered questions. -Point of sale for bowling games, arcade cards, and shoe rentals. -Maintained cash drawer of $500 or more per shift. -Used POS system to enter orders, process payments and issue receipts. -Greeted customers upon arrival, offered assistance and answered questions. -Point of sale for bowling games, arcade cards, and shoe rentals. -Maintained cash drawer of $500 or more per shift. -Used POS system to enter orders, process payments and issue receipts.
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Education
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2014 - 2018
Shenandoah University
Bachelor's degree, Theatre/Theater -
2019 - 2020
The Second City Training Center
Program required to perform at Chicago comedy theaters., Arts, Entertainment, and Media Management -
2009 - 2013
Barbara Ingram School for the Arts
High School Diploma, Musical Theatre
Community
