Dave Guerrero
Business Analyst at Precision Dialogue, an RRD company- Claim this Profile
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Bio
Chris Smith
I had the privilege of having Dave as my manger for 2.5 years. He always made sure we had everything we needed to get our work done. His open door policy was one of the best I've ever experienced in my career. Dave is the type of guy that knows how to get things done and treat his direct reports with respect and understanding when things come up. He makes you feel appreciated for everything that you do. Ultimately, he gave me the confidence in myself to become a better consultant and I'll always be grateful for his help in my growth as a professional.
Kevin Schreiter
Over the past 13 years I was able to watch Dave grow from a Consultant to a great IT Director. He has always taken on new assignments with a positive attitude and made it successful. His ability to truly listen to an employee or Customer and resolve any issues they may have is a great skill to have! Dave can bring his superior attitude to any Organization. I would recommend Dave to manage any group of employees.
Chris Smith
I had the privilege of having Dave as my manger for 2.5 years. He always made sure we had everything we needed to get our work done. His open door policy was one of the best I've ever experienced in my career. Dave is the type of guy that knows how to get things done and treat his direct reports with respect and understanding when things come up. He makes you feel appreciated for everything that you do. Ultimately, he gave me the confidence in myself to become a better consultant and I'll always be grateful for his help in my growth as a professional.
Kevin Schreiter
Over the past 13 years I was able to watch Dave grow from a Consultant to a great IT Director. He has always taken on new assignments with a positive attitude and made it successful. His ability to truly listen to an employee or Customer and resolve any issues they may have is a great skill to have! Dave can bring his superior attitude to any Organization. I would recommend Dave to manage any group of employees.
Chris Smith
I had the privilege of having Dave as my manger for 2.5 years. He always made sure we had everything we needed to get our work done. His open door policy was one of the best I've ever experienced in my career. Dave is the type of guy that knows how to get things done and treat his direct reports with respect and understanding when things come up. He makes you feel appreciated for everything that you do. Ultimately, he gave me the confidence in myself to become a better consultant and I'll always be grateful for his help in my growth as a professional.
Kevin Schreiter
Over the past 13 years I was able to watch Dave grow from a Consultant to a great IT Director. He has always taken on new assignments with a positive attitude and made it successful. His ability to truly listen to an employee or Customer and resolve any issues they may have is a great skill to have! Dave can bring his superior attitude to any Organization. I would recommend Dave to manage any group of employees.
Chris Smith
I had the privilege of having Dave as my manger for 2.5 years. He always made sure we had everything we needed to get our work done. His open door policy was one of the best I've ever experienced in my career. Dave is the type of guy that knows how to get things done and treat his direct reports with respect and understanding when things come up. He makes you feel appreciated for everything that you do. Ultimately, he gave me the confidence in myself to become a better consultant and I'll always be grateful for his help in my growth as a professional.
Kevin Schreiter
Over the past 13 years I was able to watch Dave grow from a Consultant to a great IT Director. He has always taken on new assignments with a positive attitude and made it successful. His ability to truly listen to an employee or Customer and resolve any issues they may have is a great skill to have! Dave can bring his superior attitude to any Organization. I would recommend Dave to manage any group of employees.
Credentials
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ITIL Foundations 2011
Loyalist Certification ServicesSep, 2012- Oct, 2024
Experience
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Precision Dialogue, an RRD company
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United States
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Advertising Services
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1 - 100 Employee
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Business Analyst
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Sep 2017 - Present
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RR Donnelley Response Marketing Services
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Green Bay, Wisconsin
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Business Analyst
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Nov 2015 - Sep 2017
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Omni Resources
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Green Bay, Wisconsin
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Business Analyst
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Apr 2015 - Nov 2015
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RR Donnelley Response Marketing Services
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Green Bay, Wisconsin
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Business Analyst - Consultant
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Apr 2015 - Nov 2015
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LogicalisUS
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Consulting Director - IT Service Management
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Jun 2012 - Sep 2014
Managed the Logicalis Professional Services IT Service Management delivery team focused on ServiceNow.Key Points:Focused on continuous improvement of Professional Services delivery to the customer. In 2013, ServiceNow Corporation started surveying customers on behalf of their partner vendors. When the first quarter results were posted, our Professional Services team achieved the highest customer satisfaction rating (98.5%) of all ServiceNow partner vendors in the United States.Focused on continuous improvement of the Professional Services team by creating and rolling out a training regimen for junior consultants that covered technical performance as well as soft skills/how to be an effective, impacting delivery consultant.Took part in all major projects for our customers performing many roles: Technical Sales, Business Analysis, Project Management, Point of Escalation, MentoringNotable customer engagements were: Global Manufacturer of Countertops, Home Furniture Manufacturer, Global Mattress Manufacturer, Global Franchised Restaurant Chain Show less
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Director - IT Service Management
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Sep 2010 - Jun 2012
Managed the Professional Services IT Service Management delivery team focused on ServiceNow.Key Points:Tasked with building a new Professional Services IT Service Management delivery team focused on ServiceNow in September of 2010.Achieved revenue targets during this period which earned the Logicalis President's Club award.Took part in all projects for our customers performing many roles: Technical Sales, Business Analysis, Project Management, Point of Escalation, MentoringNotable customer engagements were: US Mattress Manufacturer, State University, Global Provider of Water, Hygiene & Energy Technologies Show less
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Consulting Services Manager
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Sep 2007 - Sep 2010
Managed from 6 to 20 Professional Services Administrators/Consultants focused on the delivery of both IBM/Microsoft products including:Key Points:Managed Professional Services team focused on IBM product Developers/Administrators and Microsoft System Administration, including the management of both internal resources and vendor supplied resources.Took part in a majority of projects for our customers performing many roles: Services Delivery, Technical Sales, Business Analysis, Project Management, MentoringNotable customer engagements were: US Financial Institution, WI Photography Studio, Restaurant Specialty Equipment Manufacturer Show less
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Computech Resources
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Information Technology & Services
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1 - 100 Employee
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Consulting Services Manager
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Sep 2004 - Sep 2007
Managed from 6 to 20 Professional Services Administrators/Consultants focused on the delivery of both IBM/Microsoft products including:Key Points:Managed Professional Services team focused on IBM product Developers/Administrators and Microsoft Application Development, including the management of both internal resources and vendor supplied resources.Took part in a majority of projects for our customers performing many roles: Services Delivery, Technical Sales, Business Analysis, Project Management, MentoringNotable customer engagements were: US Financial Institution, WI Photography Studio, Restaurant Specialty Equipment Manufacturer Show less
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Team Lead/Project Manager/Consultant
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Sep 2002 - Sep 2004
Key Points:Worked with team focused on IBM product developers and administrators.Achieved individual revenue target during this period which earned the Computech Resources, Inc. President's Club Award.Took part in projects for our customers performing many roles: Services Delivery, Technical Sales, Business Analysis, Project Management, MentoringNotable customer engagements were: Insurance Processing Company for Major Hospital Group, WI County Government
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Consultant
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Aug 1997 - Sep 2002
Key Points:Worked with team focused on IBM product developers and administrators.Took part in projects for our customers performing many roles: Services Delivery, Technical Sales, Business Analysis, Project Management
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Banta Corporation
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Menasha, WI
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Application Developer
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1995 - 1997
Designed and developed applications for the iSeries/AS400. Designed and developed applications for the iSeries/AS400.
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Hydrite
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United States
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Chemical Manufacturing
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500 - 600 Employee
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Software Developer
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1994 - 1995
Designed and developed applications for the iSeries/AS400. Designed and developed applications for MS Access. Designed and developed applications for the iSeries/AS400. Designed and developed applications for MS Access.
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Krueger International
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Bellevue, WI
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Application Developer
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1992 - 1994
Designed and developed applications for the iSeries/AS400. Designed and developed applications for the iSeries/AS400.
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Education
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1989 - 1992
Northeast Wisconsin Technical College
Associate's Degree, Systems Analyst
Community
