Experience

Ride Connection, Inc.

• United States
• Shuttles and Special Needs Transportation Services
• 1 - 100 Employee

• Verification and Trip Audit Supervisor

  • Dec 2019 - Present

  - Reduced barriers and increased mileage reimbursements by 260% by implementing a paper-free process; trip average went from 4,789 to 12,229 per month in 2022.- Achieved a 96% gain in efficiency by facilitating the use of Python rather than PivotTables; went from 4 hours to 10 minutes in weekly audit process.- Assisted with the implementation of three different per mile rate increases for 134,000+ trips and 2500+ unique members over a 17+ month period. - Collaborated in execution of QR code card pilot for mileage reimbursement; as of the 4-week mark, this had a 58% usage rate. - Managed, recruited, and trained 17 employees, including 1 Supervisor and 3 Leads, with retention rate of 94% over past 3 months. - Solved data issues and changed audit frameworks. For example, out of the trips that required manual fixes prior to reimbursement: 10% rounded incorrectly; implemented creative solution. 28% appeared to be shared rides, but there was no efficient way to audit these; successfully advocated for a change in procedure.- Audited a monthly average of 2,624 mileage reimbursement trips and 42,913 vehicle trips through the creation and oversight of various procedures. Show less

• Service Data Specialist

  • Jun 2017 - Nov 2019

  - Analyzed, audited, and reported trip and financial data used for grant writing, reports to funders, and strategic decisions. - Created and prepared static and ad hoc reports and charts of large data sets (e.g., 532K trips, 2.2MM miles, and 44K volunteer hours in FY 17-18). - Member of Diversity, Equity, and Inclusion Committee.

• Travel Options Counselor

  • Jul 2015 - Jun 2017

  - Connected people with disabilities and older adults to transportation options; First point of contact for customers interested in services. - Performed bi-monthly reports to ensure authorizations for select customers were accurate across databases.



Homewatch CareGivers

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Client Care Coordinator

  • Feb 2015 - Jun 2015

  - Scheduled home care services for people with disabilities and older adults. - On-call emergency and scheduling support. - Scheduled home care services for people with disabilities and older adults. - On-call emergency and scheduling support.



Outside In

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Information & Referral Specialist

  • Mar 2010 - Apr 2015

  - Oversaw a team of up to 10 volunteers. - Developed training and clear expectations of position.- Provided accurate information, reception, and referrals while building positive relationships. - Actively participated in emergency and safety response.

• Interim Volunteer Manager

  • Sep 2014 - Dec 2014

  - Performed administrative duties, including volunteer engagement, orientation, interviewing, and placement. - Ensured programs were fully staffed with well suited volunteers. - Inspired volunteer engagement through public presentations.