Dispatch Clerk

• Jun 2023 - Present

Customer Service Representative

• Jan 2023 - Jun 2023

Serving as a Call Center Representative, I handle high call volumes with a positive and empathetic approach, address inquiries, provide product or service information, and escalate complex cases to senior management. I utilize CRM software to document customer interactions, accurately record information, and track progress on customer issues. I collaborate with team members and supervisors to improve call center operations, contributing to enhanced efficiency and customer satisfaction. I am skilled in consistently exceeding performance targets, including call handling time, customer satisfaction ratings, and first-call resolution rates. Show less

Freelance

• Nov 2022 - Jun 2023

Customer Service Administrator

• May 2017 - Nov 2022

In this role, I partnered in handling facility operations, order processing, inventory management, and logistics coordination within established procedures and timelines. I demonstrated expertise in maintaining optimal inventory levels by monitoring stock levels, conducting regular audits, and coordinating with suppliers and internal stakeholders. Provided exceptional customer service throughout the fulfillment process, addressed customer inquiries, resolved issues, and maintained a high level of customer satisfaction. Show less

Inventory Control

• Nov 2015 - Mar 2017

As an Inventory Control Specialist, I maintained accurate inventory controls by categorizing merchandise. I monitored stock, conducted audits, reconciled discrepancies, maintained precise records, reduced waste, and implemented efficient processes to maintain optimal stock levels and minimize costs. Acted as liaison and collaborated with suppliers, vendors, and internal stakeholders to facilitate efficient procurement and timely delivery of materials. Also, I contributed to identifying improvement areas in inventory control processes, developed and implemented solutions, and measured their effectiveness. Show less

Online Support Specialist

• Jun 2014 - Mar 2016

In this role, I played a key role in enhancing company sales and growth by providing exemplary customer service and resolving potential issues. I handled multiple tasks simultaneously, established positive relationships at all levels, and fostered a cooperative work environment to exceed regulatory guidelines. In this role, I played a key role in enhancing company sales and growth by providing exemplary customer service and resolving potential issues. I handled multiple tasks simultaneously, established positive relationships at all levels, and fostered a cooperative work environment to exceed regulatory guidelines.

Warehouse Associate

• Feb 2009 - Mar 2014

As a Warehouse Associate, I received, sorted, and documented incoming shipments, verified accuracy against delivery documentation, and ensured proper storage of packages. I aided in maintaining accurate inventory records, conducting regular cycle counts, and reconciling discrepancies. Also, monitored stock levels, facilitated stock replenishment, and optimized warehouse space utilization. As a Warehouse Associate, I received, sorted, and documented incoming shipments, verified accuracy against delivery documentation, and ensured proper storage of packages. I aided in maintaining accurate inventory records, conducting regular cycle counts, and reconciling discrepancies. Also, monitored stock levels, facilitated stock replenishment, and optimized warehouse space utilization.

Stagehand

• Jan 2012 - Jun 2013

• Administered all aspects of preparing, building, maintaining, disassembling, and storing stages for live events. • Relocated wooden pallets, operated pallet jacks, and utilized various tools to install and uninstall audio equipment. • Administered all aspects of preparing, building, maintaining, disassembling, and storing stages for live events. • Relocated wooden pallets, operated pallet jacks, and utilized various tools to install and uninstall audio equipment.