Experience

Accelleron

• Switzerland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Sales Support Specialist

  • Nov 2021 - Present

  ▪ Taking care of all technical, commercial, operations, SCM activities of Netherlands, Belgium, Luxembourg & South Korea country divisions. ▪ Provide quotation of spares & booking of orders, expedite with factory, arrange dispatch and invoice the order. ▪ Booking of Customer parts exchange (CPEX) orders and ensure timely dispatch and collection of exchanged parts. ▪ Plan and order stock items from factory to maintain enough parts required to complete daily jobs in workshops. ▪ Arrange to receive material from customer for service in workshop, create/ book service orders and then arrange delivery after job completion. ▪ Coordination with Factory, Sales, Service, Support team, Warehouse and Customers. ▪ Dealing with all network countries globally to supply CPEX parts and Tool Kits. ▪ Key point of contact for procurement and sales of non- Accelleron turbocharger spare parts to customer as well as to all network countries globally. ▪ Creation/ modification of contract orders based on running hours of turbocharger and bill them on quarterly basis. ▪ Been a power user of pilot batch in implementation of SAP S4 Hana ERP system globally. Show less



Neles

• Finland
• Machinery Manufacturing
• 200 - 300 Employee

• Technical Sales Coordinator

  • Aug 2019 - Oct 2021

  ▪ Tasks carried out from offer to order and order to invoice of Spares, Service & Project orders in Salesforce & SAP. ▪ Support in Follow-up, Procurement, SCM (Supply Chain Management) & Logistics of D2D & Project Orders. ▪ Generate Advance shipment notification, uploading tenders & offers on customer portal. ▪ Performed service jobs on automated control and On-Off valves, calibrated positioners and actuators. ▪ Later promoted and started supporting Finland, Sweden, Norway & Middle East region sales offices. Show less



Etech Global Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2018 - Aug 2019

  Supporting US customers to clarify customer queries regarding Billing, latest offers, technical issues & plans over chat process. Supporting US customers to clarify customer queries regarding Billing, latest offers, technical issues & plans over chat process.