Director Of Operations

• Jul 2019 - Present

Senior Operations Manager

• Oct 2017 - Jul 2019

•Develop & implement policies and procedures for smooth business operations at a growing startup •Oversee HR, Procurement, & Finance Operations including salesforce administration, revenue recognition management, payroll, vendor management, KPI & QBR reporting & collections•Assist in creating various KPI and QBR presentations with upper management •Responsible for reviewing month end financials including P&L, balance sheet & cash flow projections•Produce monthly & quarterly reports with salesforce on sales metrics including sales effectiveness, revenue forecasts, competitive win/loss result, headcount tracking, and other key sales metrics•Responsible for designing and maintaining the variable compensation plan•Review sales orders & quotes to ensure bookings are legitimate before month end close•Lead training and information sessions on sales and revenue process updates •Maintained over 1 million in vendor contracts annually. Reduced contract values by over 100k annually through negotiations & searching for competitive alternatives.

Operations Manager

• Oct 2015 - Oct 2017

Being in Operations at a Small company means I handle a wide variety of responsibilities. Some of my responsibilities included:•Produce monthly & quarterly reports with salesforce on sales metrics including sales effectiveness, competitive win/loss result, headcount tracking, and other key sales metrics•Assist in creating various KPI and QBR presentations with upper management•Review sales orders & quotes to ensure bookings are legitimate before month end close•Manage corporate insurance policies and compliance with client contracts. Reduced total business insurance cost by 25% through negotiations. •Managed P&L statements and budget•Implemented new procedures to maximize cash collection performance. Collected in excess of $500,000 for accounts past due. Improved aging to 5% over 30 days vs 30% over 30 days•Contracts Administrator which also involved Negotiating terms, conditions and pricing on all vendor contracts. Total Contract values have been reduced by over $15,000 per year with my involvement.•Improved, drove adoption and maintained Wiki as the source of company information•Maintained Health Care Plan, organized company wide Health Care Renewals, and administered communications with Employees about Health Care Plans •Acted as key contact for recruiting & onboarding. Coordinated interview process, processed applications; managed pre-employment background screening; implemented a smooth onboarding process.

Senior Account Revenue Manager

• Dec 2014 - Oct 2015

•Formed relationships with Senior-level Procurement Officials of a large construction contractor to coordinate sales projections, marketing material, and create price catalogs to streamline new sales •Coordinated logistics, implemented policies, and oversaw the product fulfillment from 5 different branches to over 400 different stores for one of our largest accounts. •Responsible for monitoring software programs for order fulfillment•Implementation of revenue strategy & management pricing •Prepare Revenue forecast reports , Oversaw the sales efforts for sales representatives for 5 different territories. This included creating revenue forecast reports and setting sales projections and to better analyze territories & customer preferences•Always met sales quota. Increased sales by 80% from 2014 to 2015. •Screened, hired, and oversaw the sales efforts for sales representatives for 5 different territories. This included setting sales projections and creating new sales reports to better analyze territories & customer preferences•Reconciled past due accounts through the SPS commerce payment portal. Audited and Collected over $200,000 worth of past due invoices.

Operations Manager: Cost and Efficiency

• Aug 2014 - Dec 2014

•Managed and collaborated with diverse, cross-functional teams to meet organizations cost and efficiency goals•Use of business analysis techniques to implement solution development regarding business process and workflow improvement. •Streamlined the ticket flow process by taking it from a paper trail system to a more efficient and secure electronic data processDocumented all processes in the organization through Visio flow charts.•Located organizations bottlenecks and implemented new processes to increase productivity and effectiveness•Eliminated the amount of daily email correspondence by Collaborating with Sales, Inventory, Shipping, and Production to streamline the communication flow by implementing web based tracking system for all orders

Human Resources Manager

• Jun 2012 - Aug 2014

•Processed payroll via ADP in accordance with the state and federal laws and in accordance with company pay regulations bi-weekly for 200 employees. •Initiated a full implementation of 5 biometric time clocks to replace out of date versions.•Calculated and tracked organizations commission calculations. This included creating, updating, and managing report specifics through crystal reporting. •Transferred payroll data into our accounting system using General Ledger interfacing•Created overtime reports that allowed managers to track overtime properly. Worked directly with upper management to initiate overtime goals. These efforts saved the organization over $200,000 from 2012 to 2014. •Acted as key contact for all recruiting needs. Coordinated interview process, processed applications; managed pre-employment background screening.•Maintained organizations personnel files- Moved organizations files to an electronic storage system•Maintained Health Care Plan, organized company wide Health Care Renewals, and administered communications with Employees about Health Care Plans •Maintained the unemployment account for organization- Attended unemployment hearings. Earned the company over $6,000 in unemployment credit from 2013 to 2014 by keeping our experience ratio at the lowest possible rate by implementing proper termination and discipline procedures. • Performed Prevailing Wage Calculations and Ensured Prevailing wage compliance under the Davis Bacon Laws•Managed organizations cash box