Gbenga Bamidele
Manager, Vendor Management. ITIL SM Expert. Ver. 3, 2011 Edition. at Vodacom Business Nigeria- Claim this Profile
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Topline Score
Bio
Credentials
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ITIL® Certificate in Managing Across the Lifecycle (MALC)
PEOPLECERTMar, 2016- Nov, 2024 -
ITIL® Expert Certificate in IT Service Management
PEOPLECERTMar, 2016- Nov, 2024 -
ITIL® Intermediate Certificate in IT Service Strategy 2011 Edition
PEOPLECERTSep, 2015- Nov, 2024 -
ITIL® Intermediate Certificate in IT Service Design 2011 Edition
PEOPLECERTJul, 2015- Nov, 2024 -
ITIL® Intermediate Certificate in Service Transition 2011 Edition
PEOPLECERTMar, 2015- Nov, 2024 -
ITITIL® Intermediate Certificate in Continual Service Improvement 2011 Edition
PEOPLECERTJan, 2015- Nov, 2024 -
ITIL® Operational Support and Analysis 2011 Edition
CSME, Inc.Apr, 2013- Nov, 2024 -
ITIL® Foundation V_3, 2011 Edition
EXINMar, 2013- Nov, 2024 -
Project Management Professional
PMIOct, 2009- Nov, 2024
Experience
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Vodacom Business Nigeria
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South Africa
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Telecommunications
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1 - 100 Employee
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Manager, Vendor Management. ITIL SM Expert. Ver. 3, 2011 Edition.
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Oct 2013 - Present
Vendor Management best practices:• Build and maintaining a honorable Vendor Management team • Ensure all vendors are selected by ethical processes and they abide by such.• Ensure appraisal of vendors scorecard template with these weighting: cost, service level, ease of contract termination, mutual relationship, contract length and vendors’ financial strength.• Ensure due diligence is conducted on all vendors and their registration is correct and complete.• Regularly rate the vendor on its capabilities.• Track contracts start and end dates.• Compare vendors performances to the published industry metrics where available.• Maintain a meeting calendar and manage meeting with vendors all year round.• All vendors appraised monthly and non- performing vendors notified.Vendor Management and Cost Control:• Ensure Accuracy and Updates Cost of Sale regularly.• Ensure all vendor pricing is very competitive and in line with current market trends• Ensure proper reconciliation of vendor bills/invoices and avoid over/under paying vendors and equally prevents back billings. • Ensure costs are not incurred after customer contracts are terminated• Reduce service costs within the market space yet maintaining the service quality.Vendor Management Operations:• Ensure Vendors operate in line with agreed SLA’s and apply penalties on SLA breaches.• Ensure vendors are selected by Vodacom approved ethical standards and best practices• Provide reports on action plan and resolution for long outstanding incidents• Diagnose and understand the underlying drivers of performance gaps• Management of Managed services vendors using these metrics:o MTTR Trackingo Timely invoice processing and payment of billso Performance appraisalo Account reconciliations o Bi-Weekly meetings• Relationship Management – Controls and regulates vendor performance by early adoption of vendor service offerings, co-development of functionality and operations.
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Huawei
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China
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Telecommunications
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700 & Above Employee
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INCIDENT/NOC MANAGER
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Jun 2011 - Oct 2013
Functioned as the primary management focal point for network operations services, customer care and communications.Ensured a quick fix for incidents to meet the committed MTTR and equally assisting in developing workarounds where the final resolution is not yet available to minimize impact on the Customer.Maintained the Incident Management record to reflect the current status of the incident.Managed problems in accordance with the problems process defined with the customer.Provided communications regarding incident resolution status/outlook to impacted users, as appropriate to the impact of the incident.Engaged with suppliers to ensure appropriate support staff and required procedures are available to: • Categorize and prioritize incidents. • Respond quickly to end user problems and queries.Acted as 'Customer Champion' accountable for network availability.Responsible for SLA ensuring that faults or potential risks are being managed.Provided customer technical updates within SLA in timely manner. Educated teams on process and ways of working Accountable for identifying, investigating and managing incidents 24x7. Analyzed major incidentsInvoked escalation of support efforts when necessary to ensure resumption of normal service operation (measured via Incident Management record) within committed service levels.Provided management information on service quality and customer satisfaction.Closed the Incident Management record.Coordinated Subcontractors and Field Teams to achieve established preventive and corrective maintenance plans.Conducted post incident review.Played a stellar role in writing and dispatching daily, weekly and monthly incident report for Airtel and Huawei top Management reviews.
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ELLIPSOID COMMUNICATIONS
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Nigeria
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IT Services and IT Consulting
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PROJECT MANAGER
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Jan 2010 - May 2011
I used the below key management frameworks to lead the projects to successful outcomes: Planning Organizing Leading Controlling Designed, developed and implemented:o Local Area Network (LAN) & Wide Area Network (WAN). o Computer hardware and software solutions and system integration. Efficiently reported projects progress wherein highlighting support requirements to achieve the desired results. Played a key role in training customers on the usage of the network and network resources. Significantly developed detail execution plans taking into consideration project risk and critical success factors, to realize agreed solutions. Carried out establishing work plan including network surveillance, first line support and performance report. Developed business solutions to meet the customers’ demands. Advised customers' on the need for service improvements and Initiated and Implemented changes to meet changing business needs.
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Zain Group
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Kuwait
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Telecommunications
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700 & Above Employee
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SHIFT MANAGER
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Jun 2004 - May 2009
Liaised:o Coordinating network resources in the implementation of system changes, upgrades, and the additions of new services, equipment and cell sites.o Managed resolution of incidents over RAN, Core, Transmission and IN/VAS Networks. Carried out program management wherein responsible for the Network Operations Center (NOC), which comprised of: o Faults, Configuration and Performance Management. o Strong Troubleshooting Analysis o Ticketing & Escalation processes o Network routing/switching. Served as a point of escalation when key performance indicators fell below standards and simultaneously worked closely with the Field Maintenance Teams and various levels of Support Teams.Handled passive infrastructures comprising of Diesel Generators, ACs and Site Access. Monitored NMS operations 24*7*365 in Network environment.
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Network Engineer
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Dec 2001 - Sep 2003
Designed and Implemented LAN/WAN topologies and protocols. Configured Cisco routers and switches to support a specified list of protocols and technology. Very sound in IP-based Network Administrations. Interconnected Cisco switches and routers according to a given network design specification. I have very sound knowledge of TCP/IP-based protocols including routing protocols such as RIP, OSPF, IGRP, EIGRP, and Network performance management and strong knowledge of VoIP and MPLS.
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SYSTEMS ENGINEER
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Jun 2000 - Nov 2001
Performed Computers repairs and general maintenance. Carried out Customers.Support through troubleshooting to isolate faulty components/devices on the Network. Designed, Configured and Installed PCs and OS.
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Education
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2006 - 2008
Ladoke Akintola University of Technology
Master in Business Administration MBA, Finance -
1992 - 1998
Ahmadu Bello University
Bachelor Of Engineering, Electrical/Electronics
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