Rooms Controller

• Jan 2023 - Present

Pre-opening Rooms Controller Pre-opening Rooms Controller

Guest Experience Associate

• Feb 2022 - Jan 2023

B & F Agent

• May 2021 - Feb 2022

Duties: -Access and take orders via the point of sales (POS) system (Micros) -Operate EFTPOS machine -Serve food and beverages (beer, wine, spirits, and coffee) -Make standard coffee drinks and mixers -Deliver in-room dining orders to in-house guests -Perform reception tasks (answering phone calls, making reservations, managing table arrangements according to the bookings) -Liaise with the various departments throughout the hotel -Provide a luxurious and enjoyable experience for guests through service -Maintain a safe and hygienic workplace Show less

Computer Clerk

• Jan 2021 - Jan 2021

Duties: -Switchboard operation, answering all internal and external calls -Provide customer service to patients attending to any request or queries with compassion, patience, understanding, and confidentiality -Attend to hospital paging and faxes -Liaise with the mailing room and logistics department -Organise courier bookings for pathology samples, medical records, and other items -Access the Patient Administration System (PAS) with confidentiality as necessary -Manage the uniform service across all Cabrini Campuses -Attend to Cabrini Uniform Shop emails Show less

Food and Beverage Server

• Apr 2019 - Dec 2020

My duties entail taking orders through a F&B system and point of sales (POS) system, operate EFTPOS machine, serve food and beverages (beer, wine, spirits, and coffee), make standard coffee drinks and mixers, pack takeaway orders, perform reception tasks (answering phone calls, make reservations, manage table arrangements according to the bookings), and maintain a safe and hygienic workplace. My duties entail taking orders through a F&B system and point of sales (POS) system, operate EFTPOS machine, serve food and beverages (beer, wine, spirits, and coffee), make standard coffee drinks and mixers, pack takeaway orders, perform reception tasks (answering phone calls, make reservations, manage table arrangements according to the bookings), and maintain a safe and hygienic workplace.

Industry Development Assistant

• Jul 2020 - Sep 2020

Internship whilst undertaking the subject Experiential Learning Project (BUS3ELP) at La Trobe University, which required me to produce a marketing collateral project that would contribute to the benefit of the host organisation and ultimately, the resiliency of the industry. Duties: - Administrative roles such as processing online membership leads and sending accreditation renewal notifications -Assessing and approving/returning COVID CLEAN applications, including assessment of risk registers -Assessing and approving/returning accreditation renewals -Recording activity and updating on Internal Customer Relationship Management software (Salesforce) -Reviewing and updating the Victorian section of the national consumer website (Trust the Tick) -Research support for the Industry Development Gap Analysis for Crisis Recovery -Create and send an EDM to operators in relation to accreditation application Show less

Food and Beverage Server

• Jan 2016 - Apr 2019

My duties involved serving food and beverage to patrons, take orders directly, via phone call or through food applications, perform reception tasks, maintain a safe and hygienic workplace, operate the EFTPOS machine and register. My duties involved serving food and beverage to patrons, take orders directly, via phone call or through food applications, perform reception tasks, maintain a safe and hygienic workplace, operate the EFTPOS machine and register.

Food and Beverage Server

• Sep 2018 - Oct 2018

Required placement of 20 working hours at Mantra Bell City for the subject Food and Beverage Supervision to acquire experience, knowledge, and skills working in a hotel-restaurant setting. My tasks were to provide food and beverage service to patrons, make standard coffee drinks and other beverages, provide room service, provide bar and amenities service for VIP guests, and organize and clean the dining and bar area. Required placement of 20 working hours at Mantra Bell City for the subject Food and Beverage Supervision to acquire experience, knowledge, and skills working in a hotel-restaurant setting. My tasks were to provide food and beverage service to patrons, make standard coffee drinks and other beverages, provide room service, provide bar and amenities service for VIP guests, and organize and clean the dining and bar area.

Laundry Attendant

• Jan 2014 - Feb 2014

Casual position at Cabrini Health's Linen Service. I was tasked to operate the automated ironing machine, put all medical professionals' uniforms and sheets onto the automated machines, organize and fold linens, and constantly maintain Occupational Health and Safety (OHS) practices in the workplace. Casual position at Cabrini Health's Linen Service. I was tasked to operate the automated ironing machine, put all medical professionals' uniforms and sheets onto the automated machines, organize and fold linens, and constantly maintain Occupational Health and Safety (OHS) practices in the workplace.