Shawn Pantella

Information Technology Contractor / Network and Systems Engineer at IT Contractor
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Tampa Bay Area, US

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Credentials

  • Introduction to Cybersecurity
    Cisco
    Jan, 2021
    - Oct, 2024
  • Cisco Certified Entry Networking Technician (CCENT)
    Cisco
    Jan, 2020
    - Oct, 2024
  • Microsoft Certified IT Professional: Enterprise Support Technician
    Microsoft

Experience

  • IT Contractor
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Contractor / Network and Systems Engineer
      • Oct 2016 - Present

      While on sabbatical to care for an ailing parent, who has recently passed and Industry impact of Covid-19. I’ve both maintained and increased my knowledge in the IT disciplines outlined above. My recent attentions have been duel focused. Working in as an independent IT solutions provider and freelance consultant for local businesses. Continuing education, specifically CompTIA Security+ and Network+ certifications, Cisco Certified Network Associate /CCNA certification, and Cisco Implementing Cisco Network Security /IINS. These efforts have kept me professionally engaged. I am now ready to get back to work and welcome any technical interview. Additionally Proficient with Virtual Machines and AWS Cloud maintaining my own study environment Labs

  • Verizon Labs
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Production Support Specialist
      • Oct 2015 - Jul 2016

      • Provided Production Support DevOps for Verizon FIOS and Provisioning Applications.• Deployed Application Code Releases /Packages in Production and Non Production environments. Both manually and via Jenkins. Across UAT and DEV servers.• Joined Task Plan review calls and Followed Change Management Process and Procedures. • Work with Application Development, Middleware, Command Center, System Administrators and other teams to coordinate for all activities and work to debug issues as needed. Worked closely with all teams, responding to emails and join calls and attend CMD Bridges as necessary. • Provided resolution to issues and mitigate problems and be able to work proactively. • Provided first-tier support to end users for IT applications.• Performed installation of code releases and patches and write scripts or programs for IT applications.• Modified local BASH scripts to adjust monitoring thresholds when necessary.• Monitored and reacted to requests from development team for critical actions.• Participated in On Call duties and obligations daily as well as 24/7 On Call on a routing basis.

  • Verizon Enterprise Services
    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • Systems Engineer - MTS III-Spec
      • Jun 2006 - Mar 2014

      • As part of the Distributed Systems Automation team, configured automation, monitoring and recovery to approximately 16000 servers primarily utilizing BMC Patrol monitoring agent / BEM 7.2 suite of tools. Sever types included Solaris UNIX, Red Hat Linux, AIX, HPUX, Microsoft Windows Servers, (Bare metal and virtual instances) in High Availability configurations. Consistently achieved targeted goal of 99.9% availability for all servers across the Verizon nationwide footprint. • Worked with Project Management, Middleware, and Network teams to configure Automation and monitoring of new servers prior to going into production. Additionally adjusted automation and monitoring upon requests. Daily activities included UNIX / Linux OS troubleshooting of administrative configurations, and permissions and process resolutions along with network obstructions. Installed OS patches and updates. Managed filesystems, processes, and services at the Shell command line. Resolved issues through log file analysis. Utilized SSH tunneling skills to determine unavailable Firewall ports. Administration of MS Windows Servers and Active Directory Accounts and NTFS file permissions.• Additionally supported Operations team in a Tier III capacity across a vast network geography of various topologies, consisting of multiple Microsoft Active Directories Domains with multiple trust relationships, and several DNS domains across multiple DMZs. Utilized Network and OS troubleshooting skills to resolve issues responsively to ensure monitoring was available for all servers on a continuous basis.Achieved time sensitive server migrations form Verizon Data Services to Frontier Communications involving 700 plus servers and applications.Achieved responsive support to Operations and Crisis Management for system outages 24/7 for systems automaton issues across all platforms, with mandatory expectation to meet MTTR – resolve all critical issues within 24 hour and non-critical within 3 days.

  • Verizon
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Microsoft LAN Administrator
      • Jan 1998 - Jun 2006

      • Project goals included the Implementation, configuration and automated deployment of Windows NT 4.0 Workstation and Server for learning institutions in New Jersey.• Deployments strategy utilized unattended installation scripts and MS NT Resource kit tools for both Operating system and applications. • NT Servers were configured as Primary Domain Controllers with fault tolerance SCSI disk sets.• Servers were Multi-homed, configured as Network Gateways for the domains providing Internet Access through ISDN.• Timely delivery of Windows 95 Installations and upgrades on multiple desktop and notebook architectures in a Novell/Token Ring environment.• Client configuration supported Novell Client 32 over IPX/SPX protocols remote access and Lotus Applications

  • Digital Equipment Corporation (USA)
    • United States
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • Principal Systems Support Specialist
      • Apr 1993 - Jul 1997

      Primary Desktop, Network and Server Support Specialist on Microsoft Windows Network Domain over TCP/IP protocol. User community consisted of over 650 local and remote clients.• Timely installation and resolution of Microsoft Windows 3.X, 95, NT 4. and 3.51 Client and Server issues on Thin Ethernet LAN with Remote PPP/INT RAS Dialup access.• Microsoft System Management Server 2.1 utilized where possible• Monitoring, maintenance and software upgrades to Microsoft Windows NT 3.51 and 4.0 Servers.• Configured and maintained DHCP, RAS, WINS and Browsing Services in New Jersey and New York sites. • Maintained reliability of Domain Controllers along with file and print shares, file replication, user accounts and scripts.• Client and Server based architecture consisting of Intel Desktop and Notebook PCs with NDIS2/3 compliant Network Interface Cards, PCMCIA network and modern adapters and Adaptec SCSI and RAID Technology. • Client based applications to include Netscape 3.0, Microsoft Office, Microsoft Exchange, SMS Client and various Anti-Virus software.• Administration of TCP/IP Network and DNS/BIND Servers of local and remote subnets on Digital UNIX 4.0 and Ultrix 3.41 Servers.• Performed regular maintenance and troubleshooting of systems and network hardware. • Knowledgeable in implementation of UNIX Firewalls and Proxy Servers.

Education

  • CompTIA
    CCNA
    2019 - 2021
  • New Horizons
    2018 - 2018
  • Ocean County College
    Computer Science
    -

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