Experience

ReviewBuzz

• United States
• Software Development
• 1 - 100 Employee

• Fractional Consultant - Customer Success and Training

  • Jul 2023 - Present

  • Responsible for improving customer platform usage and performance towards improving customer retention • Leads roll out and training of current and new features to customers through meetings, chat, & email towards increasing monthly active users and product activation rate • Gathers product feedback from customers and works with product teams to improve platform and customer experience • Responsible for growing active user base per account, subscription renewals, and upsell revenue • Responsible for improving customer platform usage and performance towards improving customer retention • Leads roll out and training of current and new features to customers through meetings, chat, & email towards increasing monthly active users and product activation rate • Gathers product feedback from customers and works with product teams to improve platform and customer experience • Responsible for growing active user base per account, subscription renewals, and upsell revenue



August 99

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Head of Growth

  • Aug 2022 - Jul 2023



Niners Guild

• Philippines
• Blockchain Services

• Head of Growth

  • Aug 2022 - Jul 2023



Mosodojo

• Software Development

• Head of Growth

  • Aug 2022 - Jul 2023

  Dojo is a creative outsourcing & remote staffing company. With offices in The Philippines, and expertise in IT-BPO industries, we connect exceptional professionals with companies in North America & Australia. We help you hire reliable talents — quickly, effortlessly & without the need to incorporate a local company. Dojo is a creative outsourcing & remote staffing company. With offices in The Philippines, and expertise in IT-BPO industries, we connect exceptional professionals with companies in North America & Australia. We help you hire reliable talents — quickly, effortlessly & without the need to incorporate a local company.



Oqulo

• Singapore
• Software Development
• 1 - 100 Employee

• Head of Growth

  • Aug 2022 - Jul 2023

  We love crafting apps & automated digital solutions for businesses. Connect with us today! We love crafting apps & automated digital solutions for businesses. Connect with us today!



Loft

• Philippines
• Legal Services
• 1 - 100 Employee

• Head of Growth

  • Feb 2023 - Apr 2023



Penbrothers

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Head of Growth

  • Nov 2020 - Feb 2022

• Head of Sales and Business Development

  • Mar 2020 - Nov 2020

• Project Manager - PB Academy

  • Jan 2020 - Mar 2020



Creadits

• Singapore
• Advertising Services
• 1 - 100 Employee

• Customer Experience Partner

  • Jun 2019 - Oct 2019

  Advanced to Customer Experience Partner to serve as a key member of the Singapore (HQ) executive team developing customer upgrade and retention strategies. Directed the Philippines branch of Creadits (36 employees). Formulated pricing, on-boarding, and customer upgrade & retention strategies to drive revenue growth.• Revived struggling operation from being almost shutdown due to consistent negative net profit to a turnaround success story through revamped strategies that focused on excellent customer experience throughout the customer life cycle.• Tripled customer lifetime value in three months by revamping and implementing customer upgrade and retention strategies.• Increased customer satisfaction rating from 32% to 86%.• Reduced churn by 70%. Show less

• Creative Strategist (SMB & Enterprise)

  • Apr 2019 - Jun 2019

  • Developed creative ecosystems across different industries via pitching for new business deals.• Developed and influenced the way client companies market on relevant social media platforms.• Maintained thought leadership for new advertising trends and visual effects to influence consumers.• Developed creative learning agendas for clients to effectively scale best practices and knowledge, and ensure that our work continuously evolves to reflect the evolution of the Credits platform as well as changes in consumer behaviour. Show less

• Client Partner (SMB)

  • Mar 2018 - Mar 2019

  • In charge of developing and executing SMB sales strategies for APAC, US, & EMEA.• Developed Sales Business Operations processes by leveraging CRM systems, evaluating and implementing sales stacks, and working with internal marketing teams for lead generation.• Developed and implemented inbound and outbound sales strategies.• Achieved individual and team sales targets.• Maintained knowledge of creative best practices and strategies.



Cellprime (CloudFone)

• E-commerce and Key Accounts Sales Manager

  • Jul 2017 - Feb 2018

  • Lead the transformation of Cellprime from a heavily traditional retail giant to a future proof e-commerce powerhouse by developing e-commerce sales channels with Lazada, Shopee, and others.• Managed strategic sales accounts, and partnerships.

• Business Development Manager, Sports and Games Lead

  • Nov 2014 - Jun 2017

  • Acquired new revenue streams for the company andpartnerships that generate marketing values.• Developed partnerships with Spotify and Microsoft to generatebrand partnerships and new products on our portfolio.• Partnered with the NBA to uplift Cellprime brand from being perceived as a "cheap local brand" to an exciting and trustworthy brand that can challenge international companies.

• Management Trainee

  • Aug 2013 - Nov 2014

  • Assisted management staff with operational oversight, business development and process improvement strategies.