Rachel Bickey, bCRE

Donor Database Manager at Food Bank of Delaware
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Contact Information
us****@****om
(386) 825-5501
Location
Wilmington, Delaware, United States, US

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Bio

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Credentials

  • bCRE
    Blackbaud
    Dec, 2017
    - Nov, 2024

Experience

  • Food Bank of Delaware
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Donor Database Manager
      • Jun 2021 - Present

  • Nemours
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Development Associate
      • Dec 2017 - Jun 2021

      Oversee gift entry in Raiser’s Edge including importing QGiv credit card transactions, scanning checks, and overseeing the ACH process. Create and edit acknowledgement letters to donors and process honor/memorial donations and acknowledgements. Help perform prospect research and performance management. Oversee gift entry in Raiser’s Edge including importing QGiv credit card transactions, scanning checks, and overseeing the ACH process. Create and edit acknowledgement letters to donors and process honor/memorial donations and acknowledgements. Help perform prospect research and performance management.

  • Hagley Museum and Library
    • United States
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Audience Engagement Assistant
      • Jan 2016 - Nov 2017

      Plan and execute annual New Year’s Eve Party and Spring Party. Help facilitate and plan new millennial programming. Manage team of employees for each program. Collaborate with others on creating new events.

    • Development Assistant for Database Operations
      • Jul 2015 - Apr 2016

      Maintain Raiser’s Edge database with attention to detail. Process gifts, reporting, and assist Development Coordinator. Quarterly reconcile with business office, and generate annual giving report. Process memberships, print membership cards, and mail correspondents.

    • Visitor Services Supervisor
      • Aug 2014 - Jul 2015

      Successfully promoted from assistant to supervisor after 3 months. Interviewed, trained, and oversaw a team of Visitor Service Assistants. Provided customer service, troubleshooted VISTA ticketing software, created monthly schedules, data entry, and maintained the logo wear budget.

  • Brandywine Conservancy & Museum of Art
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Assistant Manager, Museum Shop
      • Feb 2014 - Aug 2014

      Provide exceptional customer service on the sales floor and over the phone. Create orders and form ongoing relationships with vendors. Conduct research on prospective vendors and product for the shop. Create Facebook posts for the shop.

    • Operations Support Sales Associate
      • Nov 2012 - Feb 2014

      Leadership role working with sales associates and providing customer service in admissions and sales.

  • Event Network, LLC
    • United States
    • Retail
    • 400 - 500 Employee
    • Sales Associate
      • Nov 2011 - Nov 2012

      Customer service Retail position Customer service Retail position

  • Winterthur Museum, Garden & Library
    • Marketing Intern
      • Mar 2010 - Jun 2011

      Social media, copyediting, writing small blurbs for advertising Create the E-Newsletters for each month, and update Web site calendar Social media, copyediting, writing small blurbs for advertising Create the E-Newsletters for each month, and update Web site calendar

Education

  • West Chester University of Pennsylvania
    Master of Arts, English
    2010 - 2012
  • University of Delaware
    Bachelor of Arts, English
    2005 - 2009

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