Jorge Ahumada
Customer Success Manager CSM at Harmonic- Claim this Profile
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English Full professional proficiency
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Spanish Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Adam Mendoza
Jorge is a very responsive, knowledgeable and easy to work with Systems Engineer at Quantum. Jorge has an excellent grasp of the products his company provides and also is able to relate his products to the customer's business issues in an effective manor. Jorge is an excellent addition to any technically oriented organization
Jose Juniel
I have been fortunate enough to witness Jorge's competency first hand. He possesses a vast knowledge of enterprise systems, especially in the area of enterprise storage, and can easily identify where there are vulnerabilities or areas that can be made more efficient. Jorge is a solid "situation" manager that does not lose sight of the objective when challenges arise. I use the term "situation manager" because I have seen Jorge function calmly and efficiently under a variety of difficult situations and remain focused, regardless of the outside distractions. Jorge's bilingual skills allow him to present effectively in both English and Spanish and articulate the value proposition of products he is endorsing. Needless to say, I highly recommend Jorge as a valuable business asset.
Adam Mendoza
Jorge is a very responsive, knowledgeable and easy to work with Systems Engineer at Quantum. Jorge has an excellent grasp of the products his company provides and also is able to relate his products to the customer's business issues in an effective manor. Jorge is an excellent addition to any technically oriented organization
Jose Juniel
I have been fortunate enough to witness Jorge's competency first hand. He possesses a vast knowledge of enterprise systems, especially in the area of enterprise storage, and can easily identify where there are vulnerabilities or areas that can be made more efficient. Jorge is a solid "situation" manager that does not lose sight of the objective when challenges arise. I use the term "situation manager" because I have seen Jorge function calmly and efficiently under a variety of difficult situations and remain focused, regardless of the outside distractions. Jorge's bilingual skills allow him to present effectively in both English and Spanish and articulate the value proposition of products he is endorsing. Needless to say, I highly recommend Jorge as a valuable business asset.
Adam Mendoza
Jorge is a very responsive, knowledgeable and easy to work with Systems Engineer at Quantum. Jorge has an excellent grasp of the products his company provides and also is able to relate his products to the customer's business issues in an effective manor. Jorge is an excellent addition to any technically oriented organization
Jose Juniel
I have been fortunate enough to witness Jorge's competency first hand. He possesses a vast knowledge of enterprise systems, especially in the area of enterprise storage, and can easily identify where there are vulnerabilities or areas that can be made more efficient. Jorge is a solid "situation" manager that does not lose sight of the objective when challenges arise. I use the term "situation manager" because I have seen Jorge function calmly and efficiently under a variety of difficult situations and remain focused, regardless of the outside distractions. Jorge's bilingual skills allow him to present effectively in both English and Spanish and articulate the value proposition of products he is endorsing. Needless to say, I highly recommend Jorge as a valuable business asset.
Adam Mendoza
Jorge is a very responsive, knowledgeable and easy to work with Systems Engineer at Quantum. Jorge has an excellent grasp of the products his company provides and also is able to relate his products to the customer's business issues in an effective manor. Jorge is an excellent addition to any technically oriented organization
Jose Juniel
I have been fortunate enough to witness Jorge's competency first hand. He possesses a vast knowledge of enterprise systems, especially in the area of enterprise storage, and can easily identify where there are vulnerabilities or areas that can be made more efficient. Jorge is a solid "situation" manager that does not lose sight of the objective when challenges arise. I use the term "situation manager" because I have seen Jorge function calmly and efficiently under a variety of difficult situations and remain focused, regardless of the outside distractions. Jorge's bilingual skills allow him to present effectively in both English and Spanish and articulate the value proposition of products he is endorsing. Needless to say, I highly recommend Jorge as a valuable business asset.
Credentials
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Certified Customer Success Manager
CredlyMar, 2022- Oct, 2024 -
Cloud Architecture: Design Decisions
LinkedInJan, 2019- Oct, 2024 -
Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERSep, 2022- Oct, 2024 -
ITIL
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Experience
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Harmonic
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager CSM
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Sep 2021 - Present
Customer Advocate for SaaS Solutions
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Sr. Presales Engineer
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Apr 2019 - Mar 2022
Helping to move Video Services to Private|Public|Hybrid Cloud
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Huawei Enterprise
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Information Technology & Services
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1 - 100 Employee
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Solution Architect, Cloud Data Center and IT Transformation | Global Solution Elite Team, Americas
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Sep 2015 - Mar 2019
21 years of Experience in IT in Presales and Consulting of Cloud, Virtualization, Storage, SAP and High Availability, I have worked within Telco, Finance and Broadcasting Industries all over Latin America. 21 years of Experience in IT in Presales and Consulting of Cloud, Virtualization, Storage, SAP and High Availability, I have worked within Telco, Finance and Broadcasting Industries all over Latin America.
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Oracle
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United States
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Warehousing
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1 - 100 Employee
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Sales Storage Consultant
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Dec 2014 - Sep 2015
Storage Solutions Architect | Presales for Strategic and Indirect Accounts Storage Solutions Architect | Presales for Strategic and Indirect Accounts
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Quantum
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Japan
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IT Services and IT Consulting
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1 - 100 Employee
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Business Consultant
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Jun 2012 - Jan 2015
Strategic Consulting and Presales for Mexico Development of new channel Partners Strategic Consulting and Presales for Mexico Development of new channel Partners
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Hitachi Data Systems
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Business Consultant
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Nov 2008 - Jul 2012
Presales Engineer for Mexico, Central America and Caribeean Region Presales Engineer for Mexico, Central America and Caribeean Region
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KIO Networks
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Mexico
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IT Services and IT Consulting
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100 - 200 Employee
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Coordinador Respaldos y SAN
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Apr 2007 - Nov 2008
Responsibility of coordinating the activities of Storage Administrators and Backup Administrators, in operations and implementation (14 head count). As a new operation area created all the Processes and Procedures aligned with ITIL. In control of more than 1.5 Petabytes of storage. Turn the new area from one with the highest number of incidents to the lowest. Implementation of iSCSI, Local and Remote Replication, VTLs. Responsibility of coordinating the activities of Storage Administrators and Backup Administrators, in operations and implementation (14 head count). As a new operation area created all the Processes and Procedures aligned with ITIL. In control of more than 1.5 Petabytes of storage. Turn the new area from one with the highest number of incidents to the lowest. Implementation of iSCSI, Local and Remote Replication, VTLs.
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Syaat
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Mexico
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Information Technology & Services
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1 - 100 Employee
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Consultant
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2004 - 2007
Implementation Consultant for several customers in Mexico for Storage and Backup solutions from EMC and SAP and specially in accounts with SAP with very deep knowledge from both areas to increase the availability and effectiveness of the joint solutions (ABC Hospital, Casa Ley, Bridgestone, CFE, Mexicana) Implementation Consultant for several customers in Mexico for Storage and Backup solutions from EMC and SAP and specially in accounts with SAP with very deep knowledge from both areas to increase the availability and effectiveness of the joint solutions (ABC Hospital, Casa Ley, Bridgestone, CFE, Mexicana)
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Veritas Technologies LLC
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United States
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Software Development
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700 & Above Employee
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Sales Engineer
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Jan 2000 - Mar 2003
Had both roles as a presales engineer and implementation consultant at the same time for accounts like Banamex (Citi), Nafinsa, Telmex, Pemex, Banco Popular de Puerto Rico. Increase the sales revenue for all assigned accounts in at least 60% Had both roles as a presales engineer and implementation consultant at the same time for accounts like Banamex (Citi), Nafinsa, Telmex, Pemex, Banco Popular de Puerto Rico. Increase the sales revenue for all assigned accounts in at least 60%
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Electronic Data Systems
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Infrastructure Administrator
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Mar 1998 - Jan 2000
Solaris and Digital UNIX Specialist for Mexicana, Aeromexico and Grupo Texel taking successful implementations for Procedures and Processes. Aldo creating Scripts for automation and monitoring and control Solaris and Digital UNIX Specialist for Mexicana, Aeromexico and Grupo Texel taking successful implementations for Procedures and Processes. Aldo creating Scripts for automation and monitoring and control
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Education
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1993 - 1996
Universidad del Valle de México
Bachelor of Technology (B.Tech.), Information Technology -
1990 - 1993
Universidad del Valle de México
Bachelor's degree, Computer/Information Technology Administration and Management
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