Part Time Office Coordinator

• Jul 2019 - - Saat ini

Head Cashier/Front End Supervisor

• Jul 2013 - Jun 2016

As Front-End Supervisor I worked with management and supervisors to ensure SOP was being followed by all cashiers, sales associates, and lot attendants. I was Co-Captain of the InFocus Team, focusing on safety issues, loss prevention (theft and shrink) and SOP. • Expedited customers and ensured their demands were met • Supervising all cash register locations and cashiers (including cashiers in all remote cashier locations) and Lot Associates. • Thorough knowledge of all policies, procedures and duties related to Customer transactions, cash handling, the service desk and lot• Supervised and trained cashiers and lot attendants• Maintained adequate coverage during breaks and lunches for all cashier stations• Partnered with bookkeeping to ensure business reconciliation and investigate any discrepancies• Promoting services like credit and home services• Delivered weekly metrics to cashiers to ensure consistent performance and address any issues that might arise• Write and deliver performance reviews• Address any SOP infractions with associates, documenting and delivering disciplinary actions• Assisted with yearly inventory• Attended Home Depot Women in Leadership seminars that focused on empowering women to achieve goals and build management skills

Head Cashier

• 2006 - Jul 2013

Started as a part-time cashier, promoted to head cashier within two years. Worked alongside managers, supervisors and sales associates to assist customers in their shopping and project needs. • Used a POS system to manage cash and credit transactions and process payments according to SOP.• Trained and mentored cashier and lot attendants• Ensure all stations have adequate cash and change at all times and ensure each station remains clean and efficiently run• Balance the cash register at the end of each shift, ensuring that any discrepancies are resolved before the end of the shift• Actively monitor assigned self-checkout systems and provided assistance and intervention where required• Assess customers’ requirements for loading assistance and ensure that they are fulfilled by calling in extra hands• Provided positive feedback and communication with associates