UX Research Program Manager

• Oct 2022 - Present

UX Research Program Manager

• Mar 2022 - Oct 2022

Program Manager

• May 2021 - Jan 2022

Program Manager

• Jan 2020 - May 2021

• Managed 20 strategic ed tech programs including Facebook Social Media Marketing on Coursera and Influencer Marketing, from exploration to launch, guiding teams of 8 to 20 instructors, project coordinators, and project managers while facilitating communication with 25 clients from top 5 tech companies. • Managed vendor selection, scope, budget, and risk assessment, and owned all internal, vendor, and partner communications. Successful delivery ensured Aptly achieved double estimated profit for the 2020 fiscal year. • Gathered and analyzed data from more than 50,000 learners on the Coursera platform to steer the second iteration of the 5 course program and improve learner experience. • Launched localized versions of Facebook Social Media Marketing on Coursera in 3 languages guiding vendor selection and managing team of 7 project coordinators and managers and 3 vendor project managers. • Launched project management software selection and oversaw implementation. Show less

Program Manager, Intapp University

• Mar 2019 - Jan 2020

• Increased customer participation in training programs from 200 to 600 customers year over year through strategic customer experience, marketing, and curriculum development. Led team of 5 curriculum developers and trainers.• Built eLearning and instructor led curricula for 4 new product launches aimed at a technical audience through collaboration with key cross-functional stakeholders in engineering, professional services, and technical support.• Increased internal visibility of customer training through collaboration and regular reporting to 4 high level stakeholders in product, engineering, and support.• Designed and developed web based informational hub and scalable operations processes for scoping, tracking, and reporting using data from over 150 users. Show less

Intapp University Program Consultant

• Jan 2019 - Mar 2019

Program Manager

• May 2018 - Dec 2018

• Managed 6 strategic programs from exploration to launch for the School of Business; owned cross-functional relationships with product, services, engineering, legal, design, marketing, operations, and partnerships to achieve successful launches on-time and within budget.• Drove new process for working with 3 key external partner to ensure proactive communication and continued alignment between the partner and multiple internal teams.• Created and executed scalable processes for scoping, tracking, and reporting on programs to ensure proactive and timely communications to all relevant stakeholders, including reporting on risks and risk mitigation plans to both technical and non-technical audiences. • Proactively identified and creatively solved for roadblocks in communication and planning in conjunction with two internal teams and external partnerships working on Google Analytics Nanodegree program. Show less

Student Experience Coordinator

• Nov 2017 - May 2018

• Managed day-to-day customer experience for over 15,000 users in close collaboration with cross functioning teams, including engineering and product, escalating bugs and resolving issues using management tools such as JIRA, Chartio, and various APIs.• Managed student engagement experiment resulting in a 2X increase in project completion by 150 struggling students in the experimental group as compared to the control group.• Extracted and analyzed user data for 1000+ students in Introduction to Self-Driving Cars providing learning insights for cross-functional stakeholders using SQL. Show less

Founding Assistant Principal and Instructional Coach

• Mar 2017 - Nov 2017

• Designed, organized, and implemented all behavior management systems, data, and student supports to ensure a safe learning environment for 450+ students reducing daily office referrals by 50% from previous year. • Managed operations of 450-student school, managing multiple internal and external stakeholders, recognized for ability to negotiate challenging situations and proactively solve issues. • Managed Campus Supervisor, Teacher Resident, and Assistant Coach in all daily duties. • Identified clear action steps with 3 science teachers to ensure excellent instruction using weekly observation and student performance data. Show less

Technology Integration Specialist (Program Manager)

• Sep 2015 - May 2016

• Coached 20 teachers and established teacher training and operations processes for one-to-one tablet program based on stakeholder goals school.• Designed and established peer-to-peer professional development program to encourage sharing of resources and ensure scalability and long term success of the tablet program.• Coordinated student technology committee to create audio/video resources on tablet and app use and initiate technology support systems for students and faculty.• Produced and presented a series of workshops for teachers on tablet apps, classroom application, and best practices. Show less

Study Lab Program Manager and Coach

• Nov 2014 - May 2016

• Established after school program designed for struggling students; doubled program intake and graduated 66% of students in second year.• Created individualized student coaching plans based on goals for personal and academic improvement. • Coached students one-on-one and in small groups to develop organizational, planning, and study skills.

Science Teacher

• Jul 2011 - Jun 2014

• Managed student experience from curriculum design through successful course completion; created and executed processes for regular student data collection and analysis; maintained excellent communication with all stakeholders. • Established and managed school-wide science fair, including templates, data collection and judge’s panel systems. • Managed student experience from curriculum design through successful course completion; created and executed processes for regular student data collection and analysis; maintained excellent communication with all stakeholders. • Established and managed school-wide science fair, including templates, data collection and judge’s panel systems.

Science Teacher

• Aug 2009 - Jun 2011

• 2009 Teach For America Corps Member. • Designed rigorous, inquiry based curriculum to develop advanced science knowledge and skills, and promote engagement in the sciences for over 200 students. • 2009 Teach For America Corps Member. • Designed rigorous, inquiry based curriculum to develop advanced science knowledge and skills, and promote engagement in the sciences for over 200 students.