Experience

Sunshine Rooms, Inc.
• United States
• 1 - 100 Employee
• President / COO

  • Jan 2023 - Present


Crystal Structures, Commercial Division of Sunshine Rooms Inc.

• Chief Operating Officer

  • Jan 2020 - Jan 2023

• General Manager / Controller

  • Apr 2018 - Jan 2020



RedGuard

• United States
• Oil and Gas
• 100 - 200 Employee

• Vice President, Operations

  • Jan 2014 - Aug 2017

  ▪ Recruited to newly created role as Director and quickly promoted to VP; directed operations of Logistics, Transportation, Service and Information Technology functions. Managed 80-member team. ▪ Managed asset movement across North America, a private fleet of tractor trailers for oversized loads, field service capabilities for customer site deliverables, modifications, maintenance, repair services and the corporate infrastructure and tools. ▪ Put systems, processes, and efficiencies in place that were instrumental in enabling company growth from $30M to $50M+ annual revenue in 3 years. ▪ Identified, implemented and increased recurring revenue streams while reducing costs of delivery services during a period of all-time low product utilization. ▪ Slashed time to revenue and product readiness from weeks to <2 days by repairing, upgrading, cleaning products coming off of lease to ensure immediate turnaround to new lessees; increased customer satisfaction/retention, optimized resources, and maximized ROI. ▪ Saved $2M+ by halting new ERP implementation and optimizing existing ERP system; turned on previously unutilized modules, strengthening IT infrastructure, increasing productivity and providing more accurate data. ▪ Delivered zero recordable driver safety incidents across 22-truck fleet for 2 consecutive years, despite 1M+ miles driven; recognized by the Kansas Motor Carriers Association. ▪ Achieved 95% resource utilization; increased productivity 15% to all-time high with fewer resources. ▪ Eliminated department silos, increasing agility and resulting in 50% reduction in costs and meetings. ▪ Introduced Key Performance Indicators resulting in a 35% decrease in time to raise awareness; reduced costs/time and improved customer experiences. Achieved 95% Net Promoter Score by implementing elevated customer awareness, cost management, and value proposition environment. ▪ Drove substantial increase to margins by transforming service department into service business. Show less



Pixius Communications, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• COO / Wichita Towers, LLC-Dir., Operations, Proxy Management

  • Jul 2002 - Dec 2013

  ▪ Recruited as employee #10; provided proxy management for multiple businesses specific to communications tower site acquisition, construction, collocation leasing and turnkey management; established all front and back office operations. ▪ Led operations, engineering, business applications, communications tower sites, sales and marketing, customer support and budget; instrumental in turning loss to profitability in 2 years. ▪ Led deployment of wireless Internet services in 2 states, including sales, marketing, business development, order processing, installation planning, scheduling, and business analysis. ▪ Managed inventory, dealer relationships, and outsourcing agreement for vertical market partner. ▪ Significantly increased cash flow, avoided costs, and improved productivity by working with developers to create scalable software application that helped to cut time to revenue from weeks to days and shifted the organization from post-pay to pre-paid environment; model was adopted by investors and used in other portfolio companies. ▪ Established efficiencies, process improvements, and operations to manage 100+ favorable tower collocation leases and grow customer base 800% without increasing staff; increased average revenue per user from <$30 to $60+. ▪ Developed, automated and expanded tools including web database applications and document processes. ▪ Restructured contractual relationships and managed construction contractors. ▪ Directed activities for 80+ communication sites and was a focal point for $35 million transaction (negotiations, language, discovery and diligence, closing and post-closing activities). ▪ Crafted innovative national agreement with American Towers Corporation, Inc. (ATC), enabling Pixius growth and expansion using ATC infrastructure; ATC replicated the program across their product line. Show less



Intervoice, Inc. (Intervoice-Brite; Brite Voice Systems)

• Director, Service Oprations & Services Marketing/Program Manager

  • Jun 1994 - Apr 2002

  ▪ Rapidly promoted through the ranks from Contracts Manager to position leading managed services, serving as program manager for the company’s largest customer, and directing business development and operations as the company grew from $20 million and 60 employees to nearly $500 million in annual revenue and 200 employees over 8 years. ▪ Served in multiple newly created roles, adding new revenue streams, improving operations, managing customer service, and strengthening IT infrastructure systems. ▪ Implemented supporting infrastructure for 600+ customers, shifting services from a cost center to fee-based activity, resulting in a 600% recurring revenue increase and a multimillion-dollar revenue stream with higher margin contributions than product sales alone while solidifying long-term customer relationships. ▪ Added/managed post-sales revenue sources including service contracts, warranty uplifts and professional services; created customer database to ease transition to services model that was easily replicated as the business grew. ▪ Selected to join the managed services organization; helped to create a $25 million recurring, pre-paid revenue stream, including the largest account’s (Sprint) entire domestic pre-paid wireless business. ▪ Delivered more than 200% revenue growth by establishing processes for professional services. ▪ Managed post-merger integration of people, processes, products and services from newly acquired company. ▪ Reduced penalties by 30% by defining escalation points and overseeing service level agreements (SLAs). Show less



Boeing Commercial Airplanes

• 1 - 100 Employee

• Finance - Cost Management Analyst

  • 1987 - 1994

  ▪ Commercial Aviation Manufacturing and Engineering ▪ Program level cost management, development and management of local budgets, variances, forecasts and statement-of-work adjustments. ▪ Commercial Aviation Manufacturing and Engineering ▪ Program level cost management, development and management of local budgets, variances, forecasts and statement-of-work adjustments.