Experience

Warren Transport Inc.

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• National Sales Representative

  • Mar 2022 - Present



POS Professional Office Services, Inc.

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Electronic Product and Service Technician

  • Nov 2019 - Nov 2021

  Applying and modifying current and new programming layouts for healthcare customers for different product lines Applying and modifying current and new programming layouts for healthcare customers for different product lines



Scientific Games Interactive

• Cedar Falls, Iowa

• Customer Service Manager

  • Apr 2012 - Sep 2018

  Employee of the Year 2015 - Marketing/Support Manage Zendesk platform for many brands simultaneously. Organize and manage employees and employee duties based on skill and ability. Accept and resolve customer calls and email tickets regarding a variety of issues such as application quality, promotional inquiries, and general questions. Provide alerts and product status to internal teams and customers regarding emergency situations. Write and supervise the production of customer service macros and service templates for customers. Oversee and direct HTML/CSS layout for help centers. Experience with Cerb6/Cerberus, OSTicket, Zendesk customer service systems, TeamViewer screen sharing, and ShoreTel phone systems, and Atlassian Suite products. Show less



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Bookseller

  • Apr 2010 - Apr 2012

  Organize stock, customer relations, and store accounting. Organize stock, customer relations, and store accounting.



GameStop

• United States
• Retail
• 700 & Above Employee

• Senior Game Advisor

  • Jul 2008 - Apr 2010

  Organize stock, customer relations, and store accounting. Organize stock, customer relations, and store accounting.