Experience

Engineering Wireless Services

• United States
• Wireless Services
• 1 - 100 Employee

• Human Resources Manager

  • Jul 2022 - Present

  Tempe, Arizona, United States As a seasoned HR professional, I have led and managed cross-functional teams in HR, payroll, marketing, and recruiting, fostering cohesive collaboration and optimizing performance across departments. Central to my approach is the development of staff at all levels through comprehensive training, counseling, and coaching initiatives. I take pride in effectively mediating conflicts with diplomacy, cultivating a harmonious work environment that values open communication and… Show more As a seasoned HR professional, I have led and managed cross-functional teams in HR, payroll, marketing, and recruiting, fostering cohesive collaboration and optimizing performance across departments. Central to my approach is the development of staff at all levels through comprehensive training, counseling, and coaching initiatives. I take pride in effectively mediating conflicts with diplomacy, cultivating a harmonious work environment that values open communication and positivity. Precise execution of administrative tasks and data management has been a cornerstone of my role. This approach extends to researching and benchmarking compensation standards, where I designed competitive salary structures and managed employee benefits administration. In addition to administrative prowess, I excel in policy development and communication. Clear policies are vital to maintaining an informed and compliant workforce, and I have been at the forefront of creating and communicating such guidelines. My analytical skills extend to generating impactful payroll, wage, and census reports that drive data-driven decision-making. I am also vigilant in monitoring workplace health and safety compliance, proactively ensuring a secure work environment for all. A strong advocate for employee growth, I have led exit interviews to extract valuable insights that guide the evolution of our organizational practices. This ties into my commitment to innovation, as I consistently propose policy and procedure changes that align with emerging employee and company needs. Driving HR operations support, I manage a comprehensive range of functions including compensation, onboarding/offboarding, leave management, benefits administration, HR data management, and immigration processes. Lastly, I ensure adherence to legal and regulatory requirements, encompassing OSHA, ADA, FCRA, PIPA, HIPAA, ERISA, and IRS regulations, safeguarding the organization's interests in a complex legal landscape. Show less



Cigna Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• Senior Claims Manager

  • Mar 2014 - Jul 2022

  Phoenix, Arizona Area Oversee University of Colorado Hospital leaves for more than 26k employees as well as several other smaller accounts for a total of almost 90k employees, offering a performance management guarantee. Serve as the main point-of-contact for benefit plan administration, communication, and regulations to validate that management and employees are compliant with policies, procedures, and government relations. Collaborate with Health Benefit Brokers, plan executives, and Vice Presidents, to thoroughly… Show more Oversee University of Colorado Hospital leaves for more than 26k employees as well as several other smaller accounts for a total of almost 90k employees, offering a performance management guarantee. Serve as the main point-of-contact for benefit plan administration, communication, and regulations to validate that management and employees are compliant with policies, procedures, and government relations. Collaborate with Health Benefit Brokers, plan executives, and Vice Presidents, to thoroughly review policy development and documentation initiatives, as well as annual performance evaluations and utilization. Coordinate and convey FMLA, ERISA, ADA, and Vocational Rehabilitation Assistance program administration and information. Expand business growth using coaching and mentorship; facilitate training in policies and procedures, government regulations, and the leaves of absence process. Work daily with clients in healthcare services, higher education, manufacturing, and industrial products. Show less



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Academic Counselor

  • Jan 2010 - Mar 2014

  Liaised between the university and employees for tuition assistance accounts for Verizon and Boeing. Directed the implementation of assistance programs and business initiatives. Facilitated training and development opportunities for new hires and current staff members on new initiatives and new accounts. Demonstrated proficiency with Salesforce to manage records. Cultivated relationships for 400+ students; developed personalized plan for each student; and addressed and mitigated any issues… Show more Liaised between the university and employees for tuition assistance accounts for Verizon and Boeing. Directed the implementation of assistance programs and business initiatives. Facilitated training and development opportunities for new hires and current staff members on new initiatives and new accounts. Demonstrated proficiency with Salesforce to manage records. Cultivated relationships for 400+ students; developed personalized plan for each student; and addressed and mitigated any issues surrounding their education and program-specific data. Charged with monitoring retention, academic progress, and GPAs. Show less



Fitness Forum

• Human Resources Generalist

  • Sep 2007 - Aug 2009

  Provided support for 125 employees by driving/managing the institution of sales and training programs; by identifying growth roadblocks; by defining priorities; and by developing action plans for performance management and improvement systems. Sourced, recruited, and staffed logistics; conducted employee orientations, development opportunities, and training for 45 employees. Created and managed pay equity audits, pay structures, and incentive/commission plans for the entire workforce… Show more Provided support for 125 employees by driving/managing the institution of sales and training programs; by identifying growth roadblocks; by defining priorities; and by developing action plans for performance management and improvement systems. Sourced, recruited, and staffed logistics; conducted employee orientations, development opportunities, and training for 45 employees. Created and managed pay equity audits, pay structures, and incentive/commission plans for the entire workforce. Conceptualized and created a new hire orientation and new onboarding/offboarding processes. Ensured compliance and regulatory reporting for Federal/State regulations related to employment. Led early dispute resolutions, billing, and collections; helped as needed with monitoring budgets and payroll using ADP Workforce Now; and administered compensation and benefits. Resolved employee relation issues and conducted investigations; took appropriate action. Oversaw employee safety, welfare, and wellness education. Show less