Experience

ONEHOPE Wine

• United States
• Wine & Spirits
• 200 - 300 Employee

• 20/20 Collective Concierge | ONEHOPE Winery

  • Sep 2023 - Present

• Business Development

  • Nov 2022 - Sep 2023

• Community Development

  • Aug 2021 - Sep 2023



AdvisoryCloud

• United States
• Business Consulting and Services
• 500 - 600 Employee

• Senior Account Executive & Team Lead

  • Aug 2015 - Jul 2021

• Account Excecutive

  • Aug 2015 - Aug 2016



Chalk Hill Estate Winery

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Sales & Hospitality

  • 2014 - 2015



Peterson Winery

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Sales and Public Relations Manager

  • 2010 - 2013



SAP SuccessFactors Online Training courses

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• CUSTOMER SUCCESS ADVOCATE

  • 2006 - 2009

  Front-line Enterprise/Mega support for Performance Management Software SaaS. Provided the highest level of customer satisfaction and fast case resolution delivery via phone, email, WebEx, and other webinar apps. Developed case solutions for clients to view for self-help. Communicate with engineering team adding to bug-tracking system for problem solving, troubleshooting and timeliness for clients. Located client account information gaps and offered assistance on improving Implementation/Support/Sales CRM data integrity. Show less



Taleo - Government Solutions Division

• United States
• Software Development
• 1 - 100 Employee

• CUSTOMER SERVICE MANAGER

  • Aug 2004 - Sep 2006

  Managed all aspects of customer service and support for web-based recruiting software application. Trained new customers and answered all functional product questions for existing customers and prospects. Managed AP, AR, and payroll using QuickBooks and Intuit payroll services. Executive assistant to CEO; coordinated conferences and travel for executives. Managed all aspects of customer service and support for web-based recruiting software application. Trained new customers and answered all functional product questions for existing customers and prospects. Managed AP, AR, and payroll using QuickBooks and Intuit payroll services. Executive assistant to CEO; coordinated conferences and travel for executives.



HotRooms.com

• Chicago, IL

• ONLINE SERVICES MANAGER

  • Aug 2001 - Aug 2004

  Managed the online hotel reservation system. Developed direct marketing program with business partners to increase lead volume. Designed a revised version of the online reservation booking system making it "real-time" in 2002. Tested and assisted with implementation and production release of new reservation booking system with IT Team. Managed HotRooms company payroll using ADP payroll services. Assisted with content development and project management for HotRooms.com website. Managed the online hotel reservation system. Developed direct marketing program with business partners to increase lead volume. Designed a revised version of the online reservation booking system making it "real-time" in 2002. Tested and assisted with implementation and production release of new reservation booking system with IT Team. Managed HotRooms company payroll using ADP payroll services. Assisted with content development and project management for HotRooms.com website.



Passkey (now part of Cvent)

• United States
• Software Development
• 1 - 100 Employee

• ACCOUNT COORDINATOR

  • Jul 2000 - Aug 2001

  Responsible for client training and support for the Passkey conference management system. Worked with sales management to support clients and implement new accounts. Worked with marketing team to develop new campaigns and training materials. Helped manage and schedule corporate events and entertainment. Responsible for client training and support for the Passkey conference management system. Worked with sales management to support clients and implement new accounts. Worked with marketing team to develop new campaigns and training materials. Helped manage and schedule corporate events and entertainment.