Experience

AccountabilIT

• United States
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Technician

  • May 2021 - Present

  Troubleshoot and repair common PC issues for client end users. Onboard and offboard users through Active Directory and Microsoft O365. Troubleshoot and repair common PC issues for client end users. Onboard and offboard users through Active Directory and Microsoft O365.



Enterprise Technology Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Analyst

  • Nov 2020 - May 2021

  Triage incoming tickets and resolve if possible, otherwise raise ticket to applicable engineer Work with ConnectWise, AutoTask, IT Glue, and DattoRMM to maintain and work with client tickets Work with Microsoft 365/Office, Active Directory, and client specific software Triage incoming tickets and resolve if possible, otherwise raise ticket to applicable engineer Work with ConnectWise, AutoTask, IT Glue, and DattoRMM to maintain and work with client tickets Work with Microsoft 365/Office, Active Directory, and client specific software



Regus

• Luxembourg
• Facilities Services
• 700 & Above Employee

• Community Manager

  • Dec 2013 - Nov 2020

  I perform customer service duties as the main point of contact for the clients at our center. I maintain a professional standard for our clients through answering phones, greeting customers, solving booking and billing problems, and performing IT set-up. I perform customer service duties as the main point of contact for the clients at our center. I maintain a professional standard for our clients through answering phones, greeting customers, solving booking and billing problems, and performing IT set-up.



iD Tech Camps

• United States
• Education Management
• 300 - 400 Employee

• Maya and Unity 3D Instructor

  • Jun 2013 - Aug 2013

  I taught Maya, Unity 3D, and Photoshop students so they could build complete models and mobile games. I also performed troubleshooting and testing on student games for code and visual anomalies. I designed tutorials and class work-flows as well as organized activities for students outside of class, both independently and with other instructors. I taught Maya, Unity 3D, and Photoshop students so they could build complete models and mobile games. I also performed troubleshooting and testing on student games for code and visual anomalies. I designed tutorials and class work-flows as well as organized activities for students outside of class, both independently and with other instructors.



THQ

• Phoenix, Arizona Area

• Quality Assurance Tester

  • Jun 2012 - Dec 2012

  I performed functionality and standard adherence tests on “WWE ‘13” for Playstation 3 and Xbox 360 using DevTrack. I coordinated with fellow testers on complex problems. I also installed builds and testing software onto gaming consoles and PCs. I performed functionality and standard adherence tests on “WWE ‘13” for Playstation 3 and Xbox 360 using DevTrack. I coordinated with fellow testers on complex problems. I also installed builds and testing software onto gaming consoles and PCs.



Fry's Electronics

• Retail
• 700 & Above Employee

• Audio/Visual

  • Sep 2011 - May 2012

  I informed customers about the latest in photography software and technology and helped them make informed decisions about their purchase. I also utilized a point of sale system to store customer records and process purchases. I informed customers about the latest in photography software and technology and helped them make informed decisions about their purchase. I also utilized a point of sale system to store customer records and process purchases.



iD Tech Camps

• United States
• Education Management
• 300 - 400 Employee

• Maya and Photography Instructor

  • Jun 2011 - Aug 2011

  I worked as an instructor teaching Maya and Photoshop & photography to children ages 10-18. I created tutorials and class activities and worked with the other instructors to organize activities outside of class time. I worked as an instructor teaching Maya and Photoshop & photography to children ages 10-18. I created tutorials and class activities and worked with the other instructors to organize activities outside of class time.



Politically Incorrect Games, LLC

• Texture Artist

  • Sep 2010 - Jun 2011

  I create hand painted textures for props, enemies, and NPC's for the game TradeSecret. I create hand painted textures for props, enemies, and NPC's for the game TradeSecret.



University of Advancing Technology

• United States
• Higher Education
• 400 - 500 Employee

• Student Ambassador

  • May 2009 - May 2011

  I answer questions and help guide students interested in the school as they apply and eventually become students. I do this through student chats, emails, phone calls, and in-person school tours. I answer questions and help guide students interested in the school as they apply and eventually become students. I do this through student chats, emails, phone calls, and in-person school tours.



United States Department of Defense

• United States
• Armed Forces
• 700 & Above Employee

• Art Intern

  • Jun 2010 - Aug 2010

  I was a 2D artist for a Department of Defense security game called "Social Miner". I created mostly logos and vector works. I was a 2D artist for a Department of Defense security game called "Social Miner". I created mostly logos and vector works.



Clovis Unified School District

• Clovis, CA

• Laptop Repair Tech

  • Jul 2007 - Dec 2007

  I worked as an intern repairing student's laptops. I re-imaged, swapped hardware, and provided customer service. I worked as an intern repairing student's laptops. I re-imaged, swapped hardware, and provided customer service.