Experience

Integrass

• United States
• Information Technology & Services
• 100 - 200 Employee

• Office & IT Support Executive

  • Apr 2021 - Present

  Lake Mary, Florida, United States • Overseeing security of all systems, technical support for users the network and Training staff on new systems, Day to day admin and monitoring of network use, planning future improvements and suggesting IT solutions. • IT Support to Integrass customers on hardware, installations deployments and networking issues • Support to new SaaS applications clients on the onboarding process and deployment



Agensys Corporation

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• IT Support Specialist/Contractor

  • Mar 2021 - Apr 2021

  Orlando, Florida, United States Install new machines and deployment services from Win 7 to Win 10 Upgrade/data migration/application load post-deployment support/networking/printers/ticket system, providing highest level of customer service on Stericylce Corporation on South and central Florida branches.



Transgas De Occidente Sa

• Oil and Gas
• 1 - 100 Employee

• IT Specialist Support/Remote from Feb 2019 to March 2021

  • Jan 2003 - Feb 2021

  Orlando, Florida Area • Remote management and support from Orlando FL to Bogotá to all users and IT infrastructure ensuring the operation and access to all resources, Hardware, Software, IT services and business applications supported by a team outsourced on site. • Attend help desk incidents when reported at call tracking system. Assist end users on IT troubles, support for IT services; Office 365 Cloud, AD, Windows 10, Networking, VPN, Wireless, PC applications, Mobile devices, printing, hardware warranties… Show more • Remote management and support from Orlando FL to Bogotá to all users and IT infrastructure ensuring the operation and access to all resources, Hardware, Software, IT services and business applications supported by a team outsourced on site. • Attend help desk incidents when reported at call tracking system. Assist end users on IT troubles, support for IT services; Office 365 Cloud, AD, Windows 10, Networking, VPN, Wireless, PC applications, Mobile devices, printing, hardware warranties when apply. Assist end user to test new releases of business applications to reduce impact on operations. • I Supported IT infrastructure based on SAN storage and Virtualization installing and configuring Servers and PCs, based on DELL and HP Technologies, managing the file system, applying updates to operating systems and monitoring performance reports, also to keep inventory updated to ensure correct use of cloud licenses and subscriptions. • I supported security maintaining and monitoring Anti-virus systems and Backups, support to Disaster Recovery process, protecting machines by rules on firewalls and apply IT security policies. Show less



Empresa de Acueducto y Alcantarillado de Bogotá

• Colombia
• Utilities
• 700 & Above Employee

• Systems Admin Consultant

  • 2001 - 2002

  Colombia • Managed network and Domain Windows Server by assigning the right access to users of company to databases, programs, net printers and servers according to authorized requirements by different areas on a network with around 500 users. • Managed Lotus Domino e-mail servers ensuring optimum performance through right users and services managing and hardware resources assignment applying Manufacturers’ guidelines



Fondo de Empleados IBM Colombia

• Colombia
• Executive Offices
• 1 - 100 Employee

• IT Networking and Tech Support

  • Oct 1999 - Mar 2001

  Colombia • I Managed Lotus Domino e-mail servers ensuring optimum performance, applying Manufacturers’ guidelines. Administering communications and computing infrastructure for Bogotá’s branch. • I Deployed the test environments for some of the portfolio's products in the sales process to potential Lotus customers