Service Desk Agent

• Aug 2023 - Present

Help Desk Analyst

• Jul 2021 - Aug 2023

• Picking up calls for support & remote support. • Good communication with external or vendors to escalate service • Troubleshoot, configure, plan, design & deliver for RHB APAC region • Handling banking system hardware & software like AS400, Tradesmart, ATM machine -ICBA, MFA, Mobile Iron, BDS &, etc. • Perform 1st level network & system on RHB BDS server, network, desktop, printer, Microsoft Office, Active Directory, hardware & software. • Good knowledge in handling HP, Canon, Boardpac, MDM – Mobile Iron, Signature Pad, GMPC, etc. • Best Employee of the Year 2022 (RHB Account) Top 3 Performer for Calls and Ticket creation for April & May 2023 Show less

Student

• Jul 2017 - Sep 2021

Bachelor of Computer Engineering Technology (Networking Systems) Hons Final Year Project: Server Cooling Method: Dielectric Server • To eliminate the hot aisle and cold aisle issue by submerging the server in a tank filled with mineral oil • To reduce electricity costs and improve efficiency Bachelor of Computer Engineering Technology (Networking Systems) Hons Final Year Project: Server Cooling Method: Dielectric Server • To eliminate the hot aisle and cold aisle issue by submerging the server in a tank filled with mineral oil • To reduce electricity costs and improve efficiency

IT Support Technician

• Jul 2020 - Dec 2020

• Provide 1st level IT support as well as identify technical issues such as recognizing malware, hardware malfunction and netwo rk issues (wired and wireless). • Solve common problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup. • Troubleshoot network problems and equipment. • Reporting issues (Level support 2 and 3) to the contractor. • Conduct testing and observe issues closed. • Assisting and handling any installation process for projector and portable camera. •Review and test new applications (effectiveness studies) that will be used internally before it can be implemented for all CAA M employees. Show less

Server Assembler

• Mar 2018 - May 2018

- Assembling Dielectric Server - Installing, configuring, and preparing the network equipment including servers and switch. Converting them to dielectric able server. - Assembling Dielectric Server - Installing, configuring, and preparing the network equipment including servers and switch. Converting them to dielectric able server.

Project Coordinator

• Jan 2017 - Jul 2017

- Involved in the construction & completion of 2 story resort hotel, Lanjut Golden Beach & Responsible for 5 different sections, Network, Telephone, PA System CCTV and SMART TV. - Contributed to the progress of company-completed jobs from 30% to 90%. - Involved in the construction & completion of 2 story resort hotel, Lanjut Golden Beach & Responsible for 5 different sections, Network, Telephone, PA System CCTV and SMART TV. - Contributed to the progress of company-completed jobs from 30% to 90%.