Experience

Moonrise Hotel

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • May 2020 - Present

• Assistant General Manager

  • May 2014 - May 2020

  As the Assistant General Manager of an independent hotel I can, and do, everything from cleaning a room or working the front desk, to building rate codes and fixing IT problems. There is not a typical day but the majority of my responsibilities are to work with staff members to ensure Moonrise Hotel's guest service standards are met during interactions with guests. Ensures all current employees follow the hotel's policies and procedures, provide coaching and counseling when necessary. Assist the General Manager in forecasting and revenue management, conduct interviews for potential employees, and assist the Sales Department with group sales and reservations. Work directly with the Front Office Manager, Executive Housekeeper and Chief Engineer daily to ensure company standards are met. Work with the all department heads to promote our fun and positive culture. Acts as the General Manager in the absence of the General Manager. Show less

• Executive Housekeeper

  • Oct 2013 - May 2014

  Oversees the daily operations of the Housekeeping department. Responsible for inspecting guest rooms and public spaces to ensure the cleanliness of the areas meet Management’s standards. Establish and maintain par levels for all guest and operating supplies through monthly inventory checks. Conducts interviews, provides training for new associates, coaches and counsels employees. Ensures strict adherence to all Hotel policies and procedures and will provide disciplinary action when appropriate. Works with associates to create a fun and positive work environment. Assists Housekeeping Supervisors with the Hotel’s lost and found operations. Provides training to current associates to continue their development professionally. Show less

• Guest Services Manager

  • May 2012 - Sep 2013

  Works directly with the Assistant General Manager to oversee the daily operations of Front Office team. Conducts interviews with potential new employees, provide training to newly hired employees, coached and counselled associates to ensure their jobs were completed correctly. Responsible for ensuring guest satisfaction, responds to guest reviews through third party sites such as TripAdvisor, and responded to all completed email surveys about a guest’s experience. Implemented and oversees auditing for valet cash handling procedures. Oversees daily operation and billing of mini bar process and maintained inventory levels of all mini bar product. Covered shifts, when needed, as a Front Desk Agent and as a Valet Attendant. Show less