Terence Wallis

Head of Global Infrastructure and Program Delivery at Active Apparel Group Pty Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Newport, Queensland, Australia, AU
Skills

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5.0

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Julien Bazin

Terence is a great leader and mentor. He was able to lead the IT team to successfully deliver a complex POS project.i learned many organization and negotiation skills under him.

Claudia Rivera

I worked for Terence at Holt Renfrew for two years. He is a results driven IT leader with a proven ability to manage and deliver highly complex programs from requirements to full deployment. Terence has a great personality and was able successfully engage all stakeholders from across the various segments of the organization. He is always team focused and was a pleasure to work!

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Credentials

  • AFL Ontario Hall of Fame inductee
    AFL - Australian Football League
    Aug, 2022
    - Nov, 2024
  • edX Verified Certificate for Tourism and Travel Management
    edX
    May, 2021
    - Nov, 2024
  • Associate Member
    ASMP: The American Society of Media Photographers
    Jan, 2016
    - Nov, 2024
  • TICO - Combined Travel Counselor and Supervisor/Manager certificate
    Travel Industry Council of Ontario (Ontario's Travel Regulator)
    Oct, 2014
    - Nov, 2024
  • Travel Writer Press Credentials
    The International Travel Writers Alliance
    Jan, 2016
    - Nov, 2024
  • North American Travel Journalists Association - Media
    North American Travel Journalists Association (NATJA)
    Dec, 2021
    - Nov, 2024
  • AFL Coaching Certification - Foundation Coach - Junior
    AFL - Australian Football League
    Jan, 2021
    - Nov, 2024
  • AFL Coaching Certification - Foundation Coach - Senior
    AFL - Australian Football League
    Jan, 2021
    - Nov, 2024

Experience

  • Active Apparel Group
    • Australia
    • Apparel Manufacturing
    • 1 - 100 Employee
    • Head of Global Infrastructure and Program Delivery
      • Aug 2022 - Present

      Active Apparel Group is a leading manufacturer of active wear and swim wear for both leisure/lifestyle and performance markets globally. I am responsible for the Business Transformation agenda which includes the following areas: • IT Global infrastructure o Network including Cloud infrastructure o Cyber Security o Support services / Help Desk o Managed services - licensing, L2/L3 support o IT vendor management / Contracts • Program Delivery o Delivery Framework standards o Project delivery oversight o Reporting Show less

  • RACQ
    • Australia
    • Financial Services
    • 700 & Above Employee
    • Senior Project Manager
      • Oct 2021 - Jul 2022

      Leading two large projects to support the 1RACQ strategic initiative. The first is to implement a new Membership Level Structure for it’s more than 1.8 million members that will serve as a foundation for a new member benefits and rewards program. The second project is focused on developing and building out a Multi-Channel Lifecycle management capability that utilizes a data driven analytic approach to target, segment, execute and fulfill automated campaigns and offers. This provides the foundation for machine learning which will serve and support future growth initiatives for RACQ. Show less

  • Holt Renfrew
    • Canada
    • Retail
    • 700 & Above Employee
    • Vice President - Information Technology
      • Nov 2019 - Nov 2020

      Leading the Information Technology team at Canada's leading luxury retailer with a focus on innovation and process excellence.

    • Program Director - Point of Sale Transformation (Contract)
      • Feb 2018 - Nov 2019

      Holt Renfrew is globally recognized luxury retailer. HR is currently undergoing a major IT transformation including the replacement of their Point of Sale system. I successfully delivered the new Point of Sale and Gift Card Programs for Holt Renfrew. This program included five core components:(1) Delivered the new Xstore software to all 550 POS locations across Canada on the latest HP tablets.(2) Delivered the new Gift Card program with enhanced security features.(3) Delivered EMV certified Pin Pads with each POS unit.(4) Coordinated the updating of mill-work on the cash desks to accommodate the latest mobile technology (POS tablets).(5) Collaborated on the new technical infrastructure to support the stores with the new technology and programs. Show less

  • Hudson's Bay Company
    • United States
    • Retail
    • 700 & Above Employee
    • Program Director - Point of Sale (contract)
      • Mar 2016 - Jan 2018

      Hudson’s Bay Corporation – Program Director - Enterprise Point of Sale (March 2016 – Present) Successfully delivered the new Enterprise Point of Sale (EPOS) for Hudson's Bay Company for the following banners: Saks 5th Avenue (US & Canada), Saks Off5th (US & Canada), Lord + Taylor. - Delivered a new Enterprise Point of Sale to all banners - focusing on one code stream, one business process – multiple releases and deployments for all banners. - Obtained EMV Certification for all merchant transactions (Chase & TD Bank) - Delivered EMV chip enabled pin pads which minimize fraudulent charge backs deployed to all stores and POS - Upgraded store infrastructure (POS terminals, pin pads, wireless routers, store controllers etc.) - Supported the adoption of a Host Data Capture methodology for Sale Audit. The EPOS has been deployed to 222 stores (6500+ registers) across North America for all banners. The budget for this program was in excess of $16MM. Other programs managed during my tenure with HBC include: - Bank Consolidation – moved from two banking partner to one for all US banners. - Hudson’s Bay/Home Outfitters – new pin pad deployment (non-integrated) with TD Bank (5,000 in total deployed to 141 stores across Canada). Show less

  • Celestica
    • Canada
    • Manufacturing
    • 700 & Above Employee
    • Management Consultant - contract
      • Jul 2015 - Nov 2015

      As part of the Global Business Services team worked with the various Global Process Owners (GPOs) to define and develop Service Catalogues for the new end-to-end business processes including Service Level Agreements and Operating Level Agreements. In addition, my role was to provide ongoing coaching and support to the GPOs and their teams as they began developing the new catalogues for each of their processes. This role also included educating and mentoring the organization around the concepts Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) with their various business partners. To ensure the new Service Catalogues were clearly understood and absorbed I developed, scripted, shot and edited a training video series for distribution to the Global Business Services organization globally. Show less

  • RBC
    • Canada
    • Banking
    • 700 & Above Employee
    • Management Consultant - contract
      • Nov 2014 - Jul 2015

      Organizational Change Management / Cloud Technology Strategy (Contract role) Initially worked as part of the OCM team to develop a delivery framework for the Technology & Operations Change management program. In addition, provided executive coaching and support to the team in support of this work. Transitioned into support the business case development and risk management profiling for the Cloud program. Created and instituted an Information Management framework for the execution of the Cloud program's knowledge management strategy and activities. Show less

  • Longview Solutions - insightsoftware
    • Canada
    • Software Development
    • 1 - 100 Employee
    • SVP Global Sales & Marketing
      • Sep 2012 - Sep 2014

      Responsible for the global sales & marketing ecosystem with offices in Toronto, Chicago, Philadelphia, London & Amsterdam. Part of a five member leadership team focused on setting strategic objectives, direction and goals for the organization. After evaluating the sales team composition and capabilities, I realigned the sales regions, regional team structure, sales training program and compensation structure with the end result of growing sales over 300% in the first year. Managed and emceed the annual user conference, transforming it from a traditional paper-based format to a full digital delivery format, while significantly increasing attendance (25%) and sponsorship (100%) during my tenure. Show less

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Partner - Managing Director
      • Sep 2010 - Sep 2012

      Partner/MD within the Management Consulting practice focused on Organizational Effectiveness, Business Transformation and Change Management primarily at the intersection of IT and business. This critical juncture is the most fluid and challenging with the majority of organizations, and so ensuring that the people aspect of any technology program is effectively managed is critical to the success of any program. I have worked for some of the world's best known brands across a number of industry segments including Financial Services, Retail, Consumer and High Tech. Show less

    • Senior Manager - Management Consultant
      • Apr 2006 - Aug 2010

      Worked for a number of large and diverse organizations including AT&T, Sirius XM Satellite Radio within the Information Technology and Call Center areas focusing on Learning, Knowledge Management, Organizational Design and Organizational Effectiveness.

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Country Lead - Information Technology
      • May 2010 - Sep 2010

      Responsible for leading the Accenture at Best Buy Canada account and organization. Accenture managed the IT function for Best Buy Canada with a team made up of approximately 360 onshore (Canadian) and offshore (India & Philippines) resources. My role was to work with the Best Buy executive leadership team to deliver the Information Technology capability to the Canadian organization. Responsible for leading the Accenture at Best Buy Canada account and organization. Accenture managed the IT function for Best Buy Canada with a team made up of approximately 360 onshore (Canadian) and offshore (India & Philippines) resources. My role was to work with the Best Buy executive leadership team to deliver the Information Technology capability to the Canadian organization.

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Strategic Communication & Change Lead
      • Nov 2007 - Feb 2010

      Led the Communication & Change Management programs for a major Canadian retailer ($5 B). This multi-year project completely overhauled all of the retail operations technology and systems at the store level across Canada (210 + stores). This 12 person team drove the "feet on the street" change activities including managing and triaging all the store implementations, issues resolution (pre & post go-live) plus all communication activities.

    • IT Project Delivery Lead - Accenture
      • Oct 2008 - Jan 2010

      Led the IT Project Delivery portfolio on behalf of Accenture at Best Buy Canada. This portfolio encompassed the delivery of all IT discretionary projects for Best Buy Canada. Working closely with the BBY senior executives, business stakeholders and internal IT teams to manage the six portfolio teams and the overall delivery of in excess of 100 IT projects per year to the value of $20MM.

Education

  • The University of Queensland
    2021 - 2021
  • The Second City
    Improvisation Program
    2013 - 2014
  • Accenture
    Leadership Development Program (LDP)
    2009 - 2010
  • Edith Cowan University
    Bachelor of Education (B.Ed.)
    1982 - 1984
  • University of Ballarat
    Diploma of Education
    1977 - 1980

Community

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