Director of Data & Digital Service Management

• Jul 2023 - Present

Head of Digital Service Management and Monitoring

• Mar 2020 - Jul 2023

*DIGITAL SERVICE MANAGEMENT*Lead multidisciplinary teams who accelerate the implementation of Advanced Analytics, IT Service Management, Infrastructure/Service Monitoring, IT Process Automation, Satellite Bandwidth Optimization and Compliance challenges in a multicultural and international environment.In detail:+ADVANCED ANALYTICSAddressing Big Data challenges with ML models tailored to various use cases.Main tools: Cloudera Data Platform, Tableau+IT SERVICE MANAGEMENTImplementing all ITSM processes such as Asset, Incident, Problem, Change, Service Request ManagementMain tools: BMC Remedy, ServiceNow+INFRASTRUCTURE/SERVICE MONITORING, IT PROCESS AUTOMATIONGuarantying the monitoring of the worldwide infrastructure and of all company servicesAutomating all operational recurrent activities to reduce the time to resolve and to deliveryMain tools: Nagios, Splunk, Dataminer, BMC TrueSight operations, BMC TrueSight Orchestration, EM7+SALESFORCEDeveloping business processes in Salesforce+SATELLITE BANDWIDTH OPTIMIZATIONAnalysing current bandwidth use to identify policies improving +COMPLIANCEDeveloping and maintaining the Quality, Information Security and Environmental management systems ensuring compliance with ISO9001:2015, ISO27001:2013 and ISO14001:2015 standard and guaranteeing the process harmonization worldwide among all company's site Show less

Continual Service Improvement & Quality/Information Security Manager

• Feb 2017 - Mar 2020

o Manage the design and development of the Continual Service Improvement programo Manage the ITSM, ITOM and Business Intelligence Platformo Manage the Quality Management system to be complaint with ISO9001o Manage the Information Security Management system to be complaint with ISO27001o Analyse and improve Satellite Bandwidth utilization to increase the QoS and End User Experience

Continual Service Improvement and Quality Manager

• May 2014 - Feb 2017

o Manage the design and development of the Continual Service Improvement program.o Manage the ITSM and Business Intelligence Platformo Manage the Quality Management system to be complaint with ISO9001o Analyse and improve Satellite Bandwidth utilization to increase the QoS and End User Experience

Head of ITSM & Monitoring

• Oct 2011 - May 2014

o Manage the design and development of the Continual Service Improvement program.o Manage the Monitoring & ITSM platform

Monitoring Engineer

• Mar 2009 - Oct 2011

Design and configuration of tools for monitoring Video services (IP and DVB)

Researcher

• Mar 2008 - Oct 2008

General Partner

• 2000 - 2002